Rapid Radios

Thank you so much for your wonderful review! We're thrilled to hear Patsy has been so responsive and on top of every request you've sent our way. We're especially glad to hear your Rapid Radios are working so well for you in Alaska! We'll be sure to share your kind words with Patsy. Providing prompt, reliable support and dependable communication wherever our customers need it is something we take great pride in. Thank you for choosing Rapid Radios and for recommending us for your radio needs. We truly appreciate your support! -The Rapid Radios Team

We’re very sorry to hear about your experience and understand how frustrating it must be to have paid for service and still not have your radios operating as expected. We absolutely want to help get this resolved. Our team has been trying to reach you by both phone and email, but unfortunately, we have not yet been able to connect with you. After reviewing all of the correspondence on our end, we have not received an email response from you to our recent messages. We are continuing to make attempts to reach you directly. If you are not seeing our emails, we recommend checking your spam or junk folder in case our messages are being filtered there. You can also absolutely call us at (616) 227-3466 and request to speak with a manager. We want to make sure we have the opportunity to hear your concerns directly and work toward a resolution. We have also reset your radios and would like to speak with you further about how they are currently working for you and determine what additional steps may be needed to get you back up and running. We also understand your concerns regarding the service fees and your comments about how and when you were notified of the annual renewal. We would like the opportunity to review your account and the fees that were charged with you directly and make sure we fully understand what has occurred. We truly want to work with you toward a resolution rather than leave you without working radios. We will continue trying to reach you and hope we can connect soon so we can address your concerns and turn your 1-star experience into a 5-star one. -The Rapid Radios Team

We’re sorry to hear that you’re disappointed with the service renewal cost, and we appreciate you sharing your concerns. To clarify, Rapid Radios does not charge a monthly service fee. The first year of nationwide service is included with the purchase of each radio, and after the included year, continued service is available for $50 per radio, per year. For four radios, that would be $200 annually. Customers who choose to enroll in auto-renewal also receive a discounted renewal rate of $40 per radio, per year. We understand that an annual renewal cost can be frustrating, and we strive to clearly communicate our service terms throughout the purchasing process. The annual renewal information is disclosed on our website, including on our product pages, FAQ section, and during checkout. We have requested your contact information in hopes of being able to speak with you directly, answer any questions you may have, and better understand your concerns. We truly appreciate the opportunity to address this with you and hope we can turn your 1-star experience into a 5-star one. -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear Patsy was able to quickly answer all of your questions about your annual renewal and provide such kind and friendly service. Providing fast, knowledgeable support and making sure our customers have the information they need is something we take great pride in. We'll be sure to share your kind words with Patsy! Thank you for choosing Rapid Radios and for your continued support! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear Jackie was able to assist you so quickly, especially on a Sunday! We know mistakes at checkout can be stressful, so we're glad she was able to reassure you, correct the order, and get everything taken care of right away. We truly appreciate you recognizing Jackie's friendly, professional service and her willingness to share your feedback with our sales and e-commerce teams. Empowering our team members to take ownership and make things right for our customers is something we take great pride in. We'll be sure to share your kind words with Jackie. Thank you for choosing Rapid Radios and for your support! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear your radios have provided such clear and reliable communication for your family, even when you're spread across multiple states! We love hearing that you’ve put them to the test and found them reliable when you need to stay connected. We're also so glad to hear Kelsey was able to quickly resolve your issue and provide such helpful customer service. We'll be sure to share your kind words with her! Thank you for choosing Rapid Radios to help keep your family connected. We truly appreciate your support! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear Jared was able to help get your lost radio reconnected once you found it and make sure everything was working perfectly. We're also glad he was able to assist with the replacement invoice and answer your questions quickly along the way. It's fantastic to hear you and your wife are now able to stay connected between New England and the Midwest! We'll be sure to share your kind words with Jared. Thank you for choosing Rapid Radios and for your continued support! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear our team was able to get all four of your radios back in service so quickly and provide you with peace of mind for your family's upcoming trip across the country. We're glad we could update the radios and make sure you have a reliable way to stay connected along the way. Your kind words about our customer service mean a lot to us, especially coming from someone with so many years of experience managing an automotive service team. We truly appreciate your support of Rapid Radios and are honored to be a part of keeping your family connected. We hope you have a safe and wonderful trip, and we'll look forward to hearing how everything goes! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear Kelsey was able to quickly resolve the issue with your radios and go above and beyond to provide such a great experience. We're also glad she was able to answer your questions about our products and provide knowledgeable guidance. We'll be sure to share your kind words with Kelsey! Thank you for choosing Rapid Radios and for your continued support! -The Rapid Radios Team

Thank you so much for your incredible review! We're thrilled to hear your 12 Rapid Radios, including your handhelds and base units, have been working so well for you. We're especially glad Chloe has been there to help whenever you've needed assistance and has consistently gone above and beyond to provide great service. We'll be sure to share your kind words with Chloe! Thank you for your recommendation and for choosing Rapid Radios. We truly appreciate your continued support! -The Rapid Radios Team

Thank you so much for your incredible review! We're thrilled to hear you're so impressed with your Rapid Radios and have had such a positive experience with our Customer Support team. We're especially glad Deb went above and beyond to help resolve your concerns and provide exceptional service. We'll be sure to share your kind words with Deb! Thank you for choosing Rapid Radios and for your continued support. We truly appreciate it! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear Gavin was able to answer your questions, review your order, and catch an error that resulted in a credit. Providing attentive and helpful service from the very beginning is something we take great pride in. We're sorry your RAD1 radios haven't arrived yet, but we're glad Gavin was able to make sure everything was correct with your order. We hope you love your new radios once they arrive! Thank you for choosing Rapid Radios. We truly appreciate your support! -The Rapid Radios Team

Thank you so much for your updated 5-star review! We're truly grateful you gave our team the opportunity to address your concerns and make things right. We're thrilled to hear that the resolution was more than fair and that our efforts were able to completely change your experience. Standing behind our customers and making sure they're taken care of when an issue arises is something we take great pride in. Thank you for giving us the opportunity to turn your experience around and for choosing Rapid Radios! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear Kelsey was able to quickly correct the issue with your order and make the process so easy. We're especially glad you received such prompt and kind service! We'll be sure to share your kind words with Kelsey. Thank you for choosing Rapid Radios and for your support! -The Rapid Radios Team

Thank you so much for your wonderful review! We're truly grateful to hear that you've had such a positive experience with our Customer Support team. We're glad our team has been able to answer your questions quickly and provide the assistance you need within just a few hours. Providing responsive, helpful service is something we take great pride in. Thank you for choosing Rapid Radios and for your continued support! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear you're enjoying your Rapid Radios and that Abigail was able to answer your renewal questions and help resolve your concerns about the annual service fee. We're glad she made the process easy and was available to assist you with any additional questions. We'll be sure to share your kind words with Abigail! Thank you for choosing Rapid Radios. We truly appreciate your support! -The Rapid Radios Team

Thank you so much for your wonderful review! We're honored to hear your kind words and are grateful for your trust in Rapid Radios. Standing behind our products and providing peace of mind when it matters most is exactly what we strive for. Thank you for choosing Rapid Radios and for your support! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear Joey and our team made the experience so easy and that your maintenance team is impressed with the radios. Knowing Rapid Radios are helping your team communicate in such a challenging environment with UHF interference is fantastic to hear! Thank you for giving Rapid Radios a try and for trusting us to help keep your team connected. We truly appreciate your support! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear Abigail was able to quickly resolve your account email issue and keep you informed throughout the process. Providing responsive, exceptional customer service is something we take great pride in. We'll be sure to share your kind words with Abigail. Thank you for choosing Rapid Radios and for your support! -The Rapid Radios Team

Thank you for your feedback. We understand your concern regarding the annual service fee and would like to provide some clarification. Every Rapid Radio includes the first year of nationwide service at no additional cost. After the first year, there is an annual service renewal of $50 per radio to maintain LTE connectivity across multiple nationwide carrier networks. This is not a monthly fee, and customers are free to renew whenever they choose to continue service. We strive to clearly communicate the annual renewal throughout our website, product pages, FAQs, and during the checkout process so customers understand how the service works before purchasing. We would like the opportunity to discuss your concerns further; however, we are unable to identify your account based on this review alone. We are requesting your contact information so a member of our Customer Support team can reach out to answer any questions, address your concerns, and work toward a resolution. We hope to have the opportunity to turn your experience into a positive one. -The Rapid Radios Team