Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
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Is Rapid Radios legit?
Rapid Radios (rapidradios.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showcasing knowledgeable and helpful staff members who consistently go above and beyond to quickly and efficiently resolve any technical problems. Consumers also love the products, noting that the radios are extremely durable, very easy to set up, and provide crystal clear communication even in remote locations.
Some reviewers were not happy with unexpected annual fees, pointing out discrepancies regarding promotional promises. Others also mentioned frustrations about device limitations and performance issues when attempting to use them without available cell coverage.
Auto-generated from all reviews of this business. For reference only.
We first heard about Rapid Radios from one of our member cooperative managers. We decided to purchase six radios for our field and office staff to communicate when the field staff are in remote areas with no cell phone service. These have been a great time saver so that our field crews don't have to drive to a location to get cell service numerous times while testing meters.
Reply from Rapid Radios2026-05-12
Thank you for your thoughtful feedback! We’re glad to hear the radios have been a valuable tool for your team, especially in areas where cell service is limited.
It’s great to know they’re helping your field crews stay connected and saving time by eliminating the need to travel just to regain communication. That’s exactly the kind of efficiency we aim to provide.
We truly appreciate your support!
-The Rapid Radios Team
Jackie was great! I had a question about a radio that wasn't online. She answered my question and proceeded to assist me with my new purchase and was able to connect it with my earlier purchase. It was all good!
Reply from Rapid Radios2026-05-08
Thank you for your wonderful feedback! We’re glad to hear Jackie was able to answer your question and seamlessly assist with your new purchase, including connecting it to your existing radios.
We truly appreciate your support and are happy everything went smoothly for you!
-The Rapid Radios Team
I don't recommend these for anyone who I owns a cell phone cuz cell phones do the same exact thing.
When I paid almost $400 for two radios I was told it was a one time payment without any hidden charges and they work even if cell phones go out. Now suddenly I started getting texts saying I need to pay a yearly fee of $50 for each radio and if cell towers go down the rapid radio won't work. If they were honest and told about these issues from the beginning, they wouldn't have sold so many radios. I for one never would've wasted my money on them in the first place. And I'm sure I'm not the only person who feels this way. And I'm sure this dishonest company will make things right. If they're going to lie in the beginning to sell more radios they are definitely aren't going to do anything now. What a rip off!
Reply from Rapid Radios2026-05-08
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
Rapid Radios are advertised as having no monthly fees and no contracts, which is accurate. Each radio includes one full year of service at the time of purchase, and after that, there is an optional annual renewal fee to continue service. This information is outlined on our website, including on product and service-related pages. We understand your frustration and appreciate the feedback on how this information is communicated.
Regarding functionality, Rapid Radios utilize a different technology than traditional cell phones. They are designed for push-to-talk communication and can often work in situations where standard phone calls may not connect. That said, they still rely on available network service, and performance can vary depending on coverage. We do offer a coverage map on our website so customers can review expected service in specific areas.
We would genuinely like the opportunity to review your situation and work toward a resolution. At this time, we are unable to locate your information in our system under the name provided, which makes it difficult to look into your specific order. We have requested your contact information so we can speak with you directly regarding this matter.
You may also contact us directly at [email protected]
or call (616) 227-3466 and ask to speak with our Customer Service Manager so we can better understand your concerns and assist you further.
We appreciate your feedback and the opportunity to address this.
-The Rapid Radios Team
Joey she was the best she does her job good thankyou for your help
Reply from Rapid Radios2026-04-30
Thank you for your kind words! We’re glad to hear Joey took great care of you and provided helpful support.
We truly appreciate your feedback and your support!
-The Rapid Radios Team
They told me these would work up to 30 miles offshore, I purchased for boating, doesn’t even work 15 miles out. Don’t waste your money if that is why you are interested. Also never knew that there was a $50 annual fee, when year is up guess they’ll get 86ed.
Reply from Rapid Radios2026-04-27
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Coverage can vary depending on available network service, and offshore performance is often more limited than land-based use. While our radios are designed to maximize connectivity across multiple carriers, service availability can decrease the farther you are from coverage areas. We do provide a coverage map on our website so customers can review expected service in specific locations prior to use.
Regarding pricing, our radios are advertised as no monthly fees and no contracts, and each device includes one full year of service at the time of purchase. After that, there is an optional annual renewal fee to continue service. This information is available on our website, including on product and service-related pages. We understand your concern and appreciate the feedback on how this is communicated.
We would like the opportunity to learn more about your experience and see how we can assist. Please reach out to us at [email protected]
or call (616) 227-3466 and ask to speak with our Customer Service Manager so we can work toward a resolution.
-The Rapid Radios Team
I bought 3 of their 'radios' thinking I could have communication with my family during a disaster. WRONG!!!!
During a disaster, usually cell service is out, and so would be these radios.
Second, they advertise there is NO monthly fees. Well, it's not monthly, IT'S YEARLY!!!!
I tried them before I let my Sim card expire. THE DISTANCE I COULD TALK WAS A JOKE!!!!
DO NOT BUY ANY OF THESE SO CALLED RADIOS!!! THEY ARE LOUSY!!!!!
Reply from Rapid Radios2026-04-27
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Rapid Radios are designed to provide nationwide push-to-talk communication by utilizing available network coverage, which can offer extended range compared to traditional walkie-talkies. However, like any network-based device, performance depends on service availability in a given area. To help customers better understand expected performance, a coverage map is available on our website to view service availability in specific locations.
Regarding service costs, our radios are advertised as no monthly fees and no contracts, which is accurate. Each device includes one full year of service at the time of purchase, with an optional annual renewal thereafter. This information, including renewal details, can be found on our website on the product pages as well as within our coverage and service-related sections. We understand your concern and appreciate the feedback on how this information is communicated.
At this time, we are unable to determine that you are a customer in our system based on the name provided. We’d truly like the opportunity to better understand your experience, including the range concerns you mentioned, and see how we can help.
Please contact us directly at [email protected]
or call (616) 227-3466 and ask to speak with our Customer Service Manager so we can review your situation and work toward a resolution.
-The Rapid Radios Team
The products are great but what makes the company great are the customer care people. Joey Fritz is one of those people.I have spent many phone calls with her and she has solved all of my issues. Thank You Joey!!!
Reply from Rapid Radios2026-04-23
Thank you for your thoughtful feedback! We’re thrilled to hear you’re enjoying the products and that Joey has consistently been there to support you and resolve any issues.
We’ll be sure to pass along your kind words to her—she’ll really appreciate it!
Thank you again for your support!
-The Rapid Radios Team
Love, rapid radio got a couple of them for buddies while we were doing security with different companies that were on the same site as us we now use them just as friends some of them use them still for work. We all have them linked to each other as we have base units handheld love them when we’re out in the woods and have no cell service they come in great.
Reply from Rapid Radios2026-04-23
Thank you for sharing your experience! We’re glad to hear the radios have been useful both professionally and personally, and that you’re able to stay connected even in areas without cell service.
It’s great to know the base units and handhelds are working well for your group and making communication easier when you’re out in the woods. We truly appreciate your support!
-The Rapid Radios Team
Reliable Radios… Work state to state. My grandson has one for his bike riding away from home.
Easy to use, one on one or group message…. John K.
Reply from Rapid Radios2026-04-23
Thank you for your feedback! We’re glad to hear the radios are providing reliable communication across states and are easy for your grandson to use while out riding.
It’s great to know the one-on-one and group features are working well for you. We truly appreciate your support!
-The Rapid Radios Team
RAPIDRADIOS.COM DBT CRD 2335 01/28/26 order ID. 01029715. These do not work if you don't have cell coverage, and the company accepted my return but never credited me back for the radios. Bait and switch. False advertising. Do not buy these radios. Cell phones work better. We returned the radios. Tracking Number 1ZH2V5470322290844 --Service UPS Ground --Delivered On -- 04/25/2026 3:16 P.M. Delivered To GRAND RAPIDS, MI, US Shipped / Billed On 04/22/2026
Received By KERRA --Delivery Location --Inside Delivery
Sincerely, UPS Tracking results provided by UPS as of 06/16/2026 3:35 P.M. EST
Reply from Rapid Radios2026-04-22
We’re sorry to hear about your experience and would like to clarify a few important details.
Based on the tracking information provided, the package does show as successfully delivered via UPS on 04/25/2026. We are actively looking into this on our end; however, the information included in your review is not allowing us to locate your order in our system.
The order number provided does not match a valid order in our records, and we are also unable to locate an order using the name or email information associated with this review or emails we have received from you. Because of this, we are unable to verify the return or refund status.
A representative from our team will be reaching out to you directly to gather additional information so we can fully investigate what may have occurred and ensure your refund has been issued. We are more than happy to assist, but we do need accurate order details in order to do so.
We appreciate your patience and look forward to resolving this with you.
-The Rapid Radios Team
I purchased 6 radios last year and was very haapy with the service AND customer service. I have an excavation/trucking company and these always performed with no problems. I bought 4 more radios this month and called customer service a few times. My last call was with Haily, who helped me sync one of the older radios to my account. Also, I needed some antenas for the older radios, which were shipped out immediatly at no charge. I highly recommend these radios not only for the clarity and performance, but the customer service team is quick to resolve your problem and make it right.
Reply from Rapid Radios2026-04-20
Thank you for your wonderful feedback! We’re thrilled to hear the radios have been performing reliably for your excavation and trucking operations and that you’ve continued to expand your setup with additional units.
It’s great to know Hailey was able to help sync your older radio and that the antennas were sent out quickly to keep everything running smoothly. Providing fast, effective support is exactly what we strive for.
We truly appreciate your recommendation and your continued support!
-The Rapid Radios Team
These little radios are very impressive and the service is great.
Reply from Rapid Radios2026-04-16
Thank you for your feedback! We’re glad to hear you’re impressed with the radios and have had a great experience with our service.
We truly appreciate your support!
-The Rapid Radios Team
Great radios they work right out of the box just register them and your good to go planing on purchasing two more
Reply from Rapid Radios2026-04-15
Thank you for your feedback! We’re glad to hear the radios were easy to set up and worked right out of the box—that’s exactly the experience we aim to provide.
We truly appreciate your support and look forward to getting those additional radios to you!
-The Rapid Radios Team
Hello my name is Russell and I just bought my rapid radio 2 weeks ago the people I talked to are really great I would recommend them to anyone.
Reply from Rapid Radios2026-04-14
Thank you for your kind words, Russell! We’re glad to hear you’ve had a great experience with our team and truly appreciate your recommendation.
We hope you continue to enjoy your Rapid Radio, and we’re always here if you need anything!
-The Rapid Radios Team
Rapid Radios are a MUST HAVE! Prepare yourself and family not just for the future but when reception is scarce in areas and you need to maintain contact. The radios are crystal clear and Cody - customer service is Exceptional! The features allow you to be in several different groups (family, work) to keep conversations separate and even select one person to respond to within a group. The waterproof accessories and portability of the rapid radios is second to none. I am really excited about the solar charger they also now have as an accessory and the new rugged radio with wifi additional backup.
Reply from Rapid Radios2026-04-14
Thank you for your amazing feedback! We’re thrilled to hear how valuable the radios have been for staying connected in low-reception areas and for keeping communication organized across different groups.
It’s great to know you’re enjoying the clarity, portability, and accessories, and that the newer features like Wi-Fi backup and the solar charging option stand out to you.
We also truly appreciate your kind words about Cody—exceptional service is exactly what we strive for, and we’ll be sure to pass that along to him.
Thank you again for your support!
-The Rapid Radios Team
Hailey was amazing to work with. She worked with me to get exactly what our business needed and quickly. Will definitely purchase from this company again.
Reply from Rapid Radios2026-04-08
Thank you for your kind words! We’re thrilled to hear Hailey was able to work with you to find exactly what your business needed and do so quickly.
We truly appreciate your support and look forward to working with you again in the future!
-The Rapid Radios Team
i order 2 radios the new rad1 last week. they still have not shipped them and wont return my emails. ive sent 3 emails in 2 days.if this is how they do things maybe ill just keep using hytera radios. at least they get here fast. and by the way rapid radios is not the only company without a monthly fee. hytera radios only charge once a year too.
Reply from Rapid Radios2026-04-01
We’re sorry to hear about your frustration and appreciate you bringing this to our attention.
We did receive your email on 3/31/26 and responded the same day, and also received your follow-up email on 4/1/26 and replied again that same day. It’s possible our responses may have landed in your spam or junk folder, so we recommend checking there as well.
Regarding your order, we understand how important timely shipping is and are happy to look into the status for you to ensure everything is moving along as expected. Our Customer Service Manager will also be reaching out to you directly to assist further and make sure this is resolved as quickly as possible.
We appreciate your feedback and the opportunity to clarify, and we’re here to help get this taken care of for you.
-The Rapid Radios Team
Started with two radios tried them from Oklahoma to Florida and Oklahoma to West Texas and New Mexico with absolutely no issues and had a 4 day battery life.
Reply from Rapid Radios2026-04-02
Thank you for sharing your experience! It’s great to hear the radios performed reliably across multiple states with no issues and delivered such strong battery life—that’s exactly what they’re designed to do.
We truly appreciate your support and are glad the radios are working well for you!
-The Rapid Radios Team
The Rapid Radios RAD1 is, without question, one of the most capable communication devices I have encountered. As a veteran of Public Safety with 32 years of service and an active Ham Radio operator (KJ4CZE), I have a comprehensive understanding of diverse radio systems and their field applications. It delivers what traditional radios cannot—true long-range communication—by leveraging multi-carrier cellular infrastructure rather than relying on line-of-sight frequencies.
Unlike devices limited to a single provider, the RAD1 operates across all three major U.S. cellular networks—AT&T, Verizon, and T-Mobile—providing exceptional coverage and reliability. In real-world testing, I was unable to find a location above ground where the device did not maintain a usable signal. The only exception was within a basement environment where 4G LTE coverage was unavailable. However, by connecting the RAD1 to a local Wi-Fi network, that limitation was immediately resolved, restoring clear and consistent transmit/receive capability throughout the entire home.
The RAD1 incorporates a well-designed Wi-Fi support system that enhances its operational flexibility:
• Network Scanning & Setup: The intuitive “Scan and Setup” feature identifies all available Wi-Fi networks within range.
• Credential Memory: Users can securely store login credentials for multiple networks, enabling seamless transitions between locations.
• Automatic Network Failover: The device intelligently prioritizes connectivity, defaulting to its multi-carrier LTE SIM while automatically switching to Wi-Fi when it detects a stronger or more stable connection.
This “Wi-Fi backup” functionality is particularly valuable in known dead zones—such as concrete structures, basements, or remote buildings—where it effectively bridges connectivity gaps using available internet access.
The RAD1 distinguishes itself from standard smartphones and conventional radios in several key areas:
• Enhanced Signal Performance: The device features a purpose-built antenna system that appears to outperform typical smartphone antennas in maintaining connectivity to distant cell towers.
• Push-to-Talk Simplicity: Designed as a professional-grade PTT device, the RAD1 eliminates dialing and call setup delays—communication is instantaneous with the press of a button.
• Out-of-the-Box Readiness: Units arrive pre-configured and activated, requiring no programming or technical setup.
Key Benefits Include:
• Nationwide & Global Communication: Utilizes LTE and Wi-Fi networks to enable near-instant communication across virtually any distance.
• Cost Efficiency: Includes one year of service, followed by a low annual renewal fee (approximately $50), avoiding traditional monthly subscription models.
• Rugged Construction: Built with an IPX6 waterproof rating and durable housing, making it suitable for demanding environments such as public safety, construction, and outdoor operations.
• Secure Communications: AES-256 encryption ensures private, protected transmissions.
• Extended Battery Life: Designed for professional use, offering up to five days of standby time with convenient USB-C charging.
The RAD1 is particularly well-suited for:
• Family Communication: Reliable long-distance contact without reliance on traditional phone calls
• Public Safety & Emergency Backup: A dependable secondary communication system capable of switching between carriers
• Business Operations: Efficient team coordination without recurring monthly communication costs
• Outdoor & Remote Activities: Ideal for environments where traditional radio range is insufficient but intermittent cellular coverage exists
Final Assessment:
The Rapid Radios RAD1 successfully bridges the gap between traditional two-way radios and modern cellular communication. Its multi-carrier capability, Wi-Fi failover, and push-to-talk simplicity make it a highly effective solution for both professional and personal use.
For users seeking a reliable, long-range communication platform without the complexity of radios or the limitations of standard cell phones, the RAD1 represents a significant advancement in the space.
@RapidRadios
#RapidRadios
Reply from Rapid Radios2026-03-30
Thank you for taking the time to share such a detailed and thoughtful review of the RAD1—we truly appreciate your perspective, especially given your extensive 32 years in Public Safety and experience as a Ham Radio operator.
We’re glad to hear that the multi-carrier capability across AT&T, Verizon, and T-Mobile delivered the level of coverage and reliability you were looking for, and that the Wi-Fi backup feature helped bridge connectivity gaps in more challenging environments like basements. It’s great to know those features performed as intended in your real-world testing.
Your feedback on the push-to-talk simplicity, out-of-the-box setup, and overall signal performance is especially valuable, as those are core elements we focus on to make communication as seamless and dependable as possible.
We also appreciate you highlighting the practical use cases—from family communication to public safety and business operations—as that aligns closely with how we designed the RAD1 to be used.
Thank you again for your service and for sharing such a comprehensive assessment. If you ever have additional feedback or suggestions, we’d love to hear them!
-The Rapid Radios Team
Purchased 6 of these radios to keep in touch with friends and family. Often we travel to remote locations for trout fishing and our current cell provider does not have service but we can hop on another carrier with these radios and communicate miles away. I leave one home with my wife so if she needs anything she can contact us quickly (PS - Got her the pink cover LOL). Great product came configured right out of the box.
Reply from Rapid Radios2026-03-27
Thank you for the great review! We’re thrilled to hear your radios are keeping you connected during your remote fishing trips and allowing you to communicate even in areas where your cell provider doesn’t have coverage.
We love that you’ve found a practical use for staying in touch with family as well—and the pink cover is a great touch! It’s also great to hear everything arrived ready to go right out of the box.
We truly appreciate your support and hope you continue to enjoy your radios on all your adventures!
– The Rapid Radios Team
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