Raycon

My favorite earbuds by far

My favorite earbuds by far. Had issues with a pair, was able to get support and a semi permanent solution. You can tell they care about their customers and their brand. Will continue to support their brand moving forward.

Response time was quick

Response time was quick, options were given as to how to fix our probelm, communication has been wonderful throughout the whole process

I have used them 5 times since I bought…

I have used them 5 times since I bought them and already one side does not work.

I had a problem

I had a problem, they got back to me immediately tried to figure it out. We went back like 8 times email, wise, and like 10 minutes, that's unheard of scrape, just went above and beyond. Even for AI the best AI service, I could ask for.

Raycon customer service

They replied me 5 minutes after I sent the e-mail to make me feel heard and supported. A few hours later, they contacted me with the solution to my problem. It was very quick and it didn’t even take 24h.

Great customer service slow delivery

Great customer service and reply quickly to emails. Slow shipping and shipping update. I waited 11 days from date if order and payment until my items arrived.

very helpful and reasonable person

Raycon does not respond on support…

Raycon does not respond on support mail. I wanted to do a return (headphones has no bass) but they do not give a return adress and won't respond on mail so now I'm stuck with this crap.

Bought a bone conduction headset

Bought a bone conduction headset, just awful. Have asked to return and had no response to email. This company is a joke. Don’t buy from here.

First of all

First of all, I picked a product and put it in my cart and the next thing I knew my card was being charged already! I hadn't chosen which way I wanted to pay, I immediately thought I was being scammed. I still don't have my problem resolved. There is no customer service telephone number on their website or on their invoices. I have no idea if I'm going to get this product or if I was scammed. Thoroughly aggravated! Almost $100 purchase and I have no idea of whether I'm receiving it or not. There are too many United States based companies that provide these products, so in my opinion just stay away from these other countries and stick with US made products..

The customer service was immediate

The customer service was immediate. I was really impressed with that. And they resolved the issue. Who would’ve thought?

Took care of my situation real…

Took care of my situation real quick.Thank you

Great product, even better customer service.

I came across Raycon from various content creators like “Game Grumps” and “XPtolevel3”. I tried their product as an alternative to Bose due to pricing and honestly I have not been disappointed. I started with a pair of fitness earbuds that I used for almost a decade before the case stopped charging. Since then I have gotten a new pair of fitness earbuds, the bone conduction headphones and everyday over ear headphones. The sound quality is on par with my experience from Bose and the noise canceling is a great feature I like to use when studying or just getting really into my music/podcast.

AI customer support is frustrating

AI customer support is frustrating and wastes customers time. Hire more folks like John!

Couldn't figure out how to claim my…

Couldn't figure out how to claim my warranty, so I emailed support. They were so quick to respond and help me out through my email thread so that it wasn't any extra work on my part. My replacement buds are on the way, and I can't wait! I love raycons, I've been using them for years, and will continue to!

Wonderful customer service

The customer service team responded very quickly and just as quickly sent out a warranty replacement. I usually have bad luck, and the headphones I got were no good. The service I received and the warranty makes up for it.

When I received my bone conduction…

When I received my bone conduction headphones, I couldn't get them to pair with my IPhone. A quick email to support and a quicker response had me paired in no time. Thank you.

I was overwhelmed by the service and…

I was overwhelmed by the service and response time. They were incredibly helpful and knowledgeable and Al with the support group was over the top. This was my second purchase from RAYCON, but will not be my last.

Had an issue with an ear bud on the…

Had an issue with an ear bud on the everydays. Slightly out of warranty. Customer service quarterbacked a solution that was great. great buds and great service team!

I appreciated the quick responses from…

I appreciated the quick responses from de AI and how fast things were handled