Raycon

AI Notetaker Does Not Work

After 28 days of working with Raycon support, Raycon’s AI Notetaker does not work for the basic purpose I bought it for: recording, transcribing, and summarizing longer tabletop gaming sessions of about 3 to 5 hours. Short tests worked, but my real sessions repeatedly failed. One 5-hour recording took about 5 to 6 hours to transfer to the app, then got stuck processing for more than 30 hours and never completed. I received no usable transcription, summary, or actual output. I kept testing and sent Raycon multiple updates and log files. The pattern continued. Longer recordings did not just take a long time. They failed to complete. In one later test, I split a session into two recordings. The shorter recording, about 91 minutes, completed successfully. The longer recording, about 2 hours and 41 minutes, repeatedly failed and never produced a usable result. The logs showed repeated HTTP 500 Internal Server Errors from Raycon’s transcription endpoint, which strongly suggests a backend problem with larger recordings. The technical issue is frustrating, but the support experience has been worse. Raycon repeatedly acknowledged that the delays were unacceptable. They repeatedly said the issue was being escalated to engineering, leadership, or product. They repeatedly said I deserved a human-led action plan or refund authorization. But after weeks of follow-up, I still had no concrete technical explanation, no action plan, no fix timeline, no phone support option, and no final refund authorization. My issue is not simply that a new product has a bug. Bugs happen. My issue is that Raycon sold a product and subscription service, failed to support the basic use case, relied on repeated AI-style acknowledgements, and left me waiting weeks for a real answer while my recordings produced no usable output. Until Raycon proves the AI Notetaker can reliably handle longer recordings and provides meaningful human support, I strongly recommend being very cautious before buying it.

Quick response to my call.

They have quick customer service response and help helped work through the problem.

Had a pair of headphones go out within…

Had a pair of headphones go out within the warranty period. Contacted support and the had me sorted within a day of the email. Nice to see a company that cares about its customers

The prompt response from customer…

The prompt response from customer service on resolving my problem with a recent AirPod purchase is much appreciated. I received daily updates from customer service on a replacement that was also done within a short period of time!

I sent them a question

I sent them a question, and their AI gave me a instantaneous reply, which was completely right on the money.

Customer service was incredible and…

Customer service was incredible and expertise was unmatched. They assisted in navigating shipment complications and followed up whenever relevant.

Top Teir Earbuds with top teir customer service!

I reached out to replace a charging case for my Everyday Earbuds, but found out the pair i have are no longer in production, Raycon customer service, John, went above and beyond and then some! Raycons are the best earbuds I've ever used and i cant wait to get my new pair and put them to good use.

Incredible support

Incredible support, genuinely encourages me to buy Raycon kit in the future with this level of support. Rapid (and useful) response from their AI, and then even better support from their humans. 10/10

customer support is responsive and…

customer support is responsive and considers other alternative solutions too so that it will compensate. Build quality is decent, I did drop mine on a hard tile and casing was exposed, plastic cracked. Contacted support, they offered 40% Dc on any earbud. was hoping it would fall under a warranty but this was best they could do, which is pretty decent =). Had other experiences where they neglected any solution, so was glad to have Raycon support. My favorite thing about raycon is their sound quality. Its superb.

Best earbuds

Best earbuds. Best sound and Best comfortable fit. Love them!

Customer service was prompt

Customer service was prompt, friendly, and effective in resolving my issues. Further, the make of the ear bud case was of good quality.

Save your money for a more durable earbud

Strongly recommend against getting these. I originally bought the Model RBE745, RDID:D745-23E-0224 and had an issue with sound/volume in the right earbud less than 6 months in. I wanted to give it another try and got the same model, RDID:D745-23E-0725 and in less than another 6 months or so, the right earbud again no longer picks up a charge when it's in the case. I could say the audio was good, but if the earbuds don't even function right then what's the point.

Customer support team went above and…

Customer support team went above and beyond any expectations. Was pleasantly surprised to have a great experience with the support staff. Wish more companies would follow Raycons Support Staff lead!

What made it outstanding was

What made it outstanding was? I purchased my Raycon earbuds on Amazon and I was outside of Amazon's return policy that being said the product was defective. I contacted raycon company with a photo and they stood behind their product. Customer service was prompt and greatly appreciated it. I will be receiving my new replacement again thank you for standing behind your product.

FAULTY HEADPHONES

Sent a faulty per of headphones. No answer from customer support for weeks. Have had to initiate a charge back from my bank. AVOID.

The experience I had was great

The experience I had was great. Quick responses to my email answered every question and the whole experience left me feeling good. I highly enjoy the product and the service I received.

Exceptional customer service

Communication via email in response to our concerns about an initially defective product couldn't have been better. They followed the situation consistently until resolution and we were very happy with the outcome.

Raycon Fitness Earbud

i bought the Raycon Fitness Earbuds. I bought them for the comfort, thee noise reduction and battery life. this is my 3rd pair of different types of earbuds from them and by far Raycon has the best battery life out of all others, awesome features & great sound. I bought the Fitness Earbuds this time & can’t say enough positive things about them. i can listen 8 hours before they need charged. my Apple IPod Pro2 only gives me about 4 hours. plus the Raycon Fitness Earbuds are very comfortable, usually after wearing for hours they hurt my ears, but not these. Highly Recommend!!!

above and beyond expectations

The shipping company they used didn't…

The shipping company they used didn't deliver to my address so they are sending me replacements and were rather quick with responding to the email about the issue!