Mihir was very helpful.
They were very kind and helped me immediately! Highly recommend his chatting customer service experience.
Reply from Reach Mobile2023-02-16
This is wonderful to hear! We hope you continue to love your Reach Mobile services.
About Reach Mobile
Data updated- Website
- reachmobile.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 100% (8/8)
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About this business
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Written by the business, not verified by us.Is Reach Mobile legit?
Reach Mobile (reachmobile.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
good
good, easy service
Reply from Reach Mobile2023-02-02
Awesome! Thanks for such a kind review!
Mihir provided excellent customer chatting service.
Mihir was competent and patient as I asked all of my questions . I choose Reach as my new phone provider. The girl that I chatted with first must have been new, because she didn't seem to have direct answers to my questions. Wisely, she gave me to Mihir who was great! Thanks Reach. I hope you will continue to be as helpful as you were today.
Reply from Reach Mobile2023-01-26
We hope you continue to love your Reach Mobile services! Thank you for joining and for the kind review <3
The customer support is just…AMAZING!
The customer support is just unbelievable. Reach treats their customers like people.......not numbers. I can't say enough about their customer service.
Reply from Reach Mobile2023-01-26
Thank you for such a kind review! We hope you continue to love your Reach Mobile services!
Super customer support
Mihir was super efficient in helping me activate a second line. Give them a raise
Reply from Reach Mobile2023-01-26
This is amazing to hear! Thanks for such a kind review :)
Resolved my issue quickly
Resolved my issue quickly. Every time I have a glitch Reach customer service is so much better to deal with than the other guys.
Reply from Reach Mobile2023-01-11
This is great to hear! Thanks so much for the kind review!
Zakir was very helpful
Zakir was very helpful and extremely pleasant to speak with. They took the time to make sure I got everything I needed.
Reply from Reach Mobile2023-01-11
We appreciate the kind words, thank you! Our representatives sure do set the bar high for Customer Service standards!
Great Experience with this carrier!
Awesome customer service
Awesome customer service. Easy and quick to do an online chat. Got a new line set up in a few minutes. I've always had excellent customer service with them!
Reply from Reach Mobile2022-12-08
Thank you so much for the kind review! We hope you continue to love your Reach Mobile services!
Mayank gets 5 stars
Mayank gets 5 stars! He was attentive, answered my questions and took care of everything for me within a few minutes.
Reply from Reach Mobile2022-11-10
Awesome! Our representatives sure do set the bar high for Customer Service standards!
Great price, good Network, easy to add data if needed
Several months in now using reach mobile, very happy with the price, and very happy with how easy it is to add a little bit of data if I need it.
Reply from Reach Mobile2022-11-10
Wow, thank you SO much for such a kind review!
Steffy is fantastic
Steffy is fantastic, great help.
Reply from Reach Mobile2022-11-03
Awesome! Thanks for the review :)
Setup is fast and simple
Setup is fast and simple - the most painful thing was to get my account # from the previous company. Also much cheaper. No issues thus far. Very happy!
Reply from Reach Mobile2022-11-03
Welcome aboard Reach! We appreciate you joining our services :) Let us know if you may have any questions!
Mr Majis Rashid was extremely patient…
Mr Majis Rashid was extremely patient and useful giving me answers not only from your website but his knowledge
Reply from Reach Mobile2022-11-03
This is great to hear, thanks for the review!
Activation and setup was incredibly…
Activation and setup was incredibly simple and easy. Very grateful for the helpful customer service agent who was able to answer my one question regarding an extra SIM card we received.
Reply from Reach Mobile2022-10-13
Welcome aboard Reach! We appreciate you joining our services :)
I had some questions, got answers
I had some questions, got them answered. Great service!
Reply from Reach Mobile2022-10-13
Awesome :) We hope you continue to love your Reach Mobile services!
Live chat solved my issue!
I had a live chat with Mihir Makkar. I was having trouble with an error message when I used the Reach app on my phone. Mihir had some good thoughts about how to resolve this, was very helpful and patient with me. Ultimately, he had to pass the issue on to their tech department. In a day or so, they did an update to the app. Mahir let me know to re-install the app and log in. This fixed my issue! I am very appreciative for expediency and attention to my issue. And most happy that they were able to solve the problem!!
Reply from Reach Mobile2022-09-28
Awesome! We hope you continue to love your Reach Mobile services! Thank you for the kind review <3
Great Product; Exceptional Service
Let me say first and foremost that we are loyal Rach Mobile customers. Their service and their product have been exceptional. They have helped us through several difficulties or needs with swift solutions and very good communication and service. Most recently, we were having a rather unique problem with the Reach App on one of our iphones. They solve this unique problem fairly quickly, which was no easy task, I suspect. We have found the staff of REACH MOBILE to be consistently very helpful and able and willing to find solutions to our requests.
Reply from Reach Mobile2022-09-28
Wow, thank you SO much for such a kind review. No matter the day, our team is always there to help!
Chat was super-responsive!
Chat was super-responsive. Sheetal was prompt, answered my questions, and helped me with hypotheticals about possible plan use so I could choose the best value.
Reply from Reach Mobile2022-09-21
This is great to hear, thanks for the review!
Customer service by chat.
I opened a chat conversation about the Reach service and ability to port my landline phone number to a mobile device. After the initial confusion about my request which was complicated, the chat was very informative and efficient. Response was immediate, answers concise and all questions answered. This customer service seems to be excellent so far. I am not rating the cell service at this time but will consider that if we decide to proceed with this carrier.
Reply from Reach Mobile2022-09-21
Thank you for the kind words! Our representatives sure do set the bar high for Customer Service standards!
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