No drama
The person who helped me laid out all of my options clearly and moved through the process quickly.
Reply from Reach Mobile2023-09-19
Thank you so much for the review!
About Reach Mobile
Data updated- Website
- reachmobile.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 100% (8/8)
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About this business
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Written by the business, not verified by us.Is Reach Mobile legit?
Reach Mobile (reachmobile.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
I needed to update my autopay account…
I needed to update my autopay account information. I chatted with the customer service rep. and within just a few minutes the process was complete. She stayed online to verify the update. Best chat service I have ever experienced.
Reply from Reach Mobile2023-09-15
This is wonderful to hear! Thank you so much for the review.
Top notch customer service!
I'm genuinely delighted with Reach's customer service. I emailed them about an issue I was having with my voice mail, and they emailed me back within an hour to say it was resolved (and it really was!). No waiting on hold forever, no messing around with a chatbot, no long and futile search for an email address through which to contact them - reporting and getting a resolution for my issue was fast and so easy.
Reply from Reach Mobile2023-08-18
Wow, thank you SO much for such a kind review! Our representatives sure do set the bar high for Customer Service standards!
Long Time Customer
Easy, affordable, great customer service throughout all the years I've been a user. Thank you!
Reply from Reach Mobile2023-08-18
This is great to hear, thanks for the review!
Very easy to get the info I needed from…
Very easy to get the info I needed from Reach via the Chat feature. Madhav was helpful and took care of all my questions. Thank you!
Reply from Reach Mobile2023-08-15
Wow, thank you SO much for such a kind review!
Fantastic customer service as usual
Fantastic customer service as usual! Amazing to be able to just send an email and get a response within an hour that solves the problem. No waiting on hold, back and forth messages, etc.
Reply from Reach Mobile2023-08-11
We appreciate the kind words! We hope you continue to love your Reach Mobile services!
Started the process of buying 4 new…
Started the process of buying 4 new lines but wasn't able to complete the order online or through the customer service. I was over 90 minutes on a chat with different CS that promissed that everything looks good and will be having service in few minutes but nothing happened. When asked why it takes so long to get service process going they said there was a glitch. 2 days later emailing back and forth to no solution, now i am not looking to sign with this company any longer.
Reply from Reach Mobile2023-08-11
Hello Rick, we understand that the activation challenges you faced were quite frustrating and we are very sorry that you faced them! We apologize that this issue arose and have worked with our technical team since to resolve this issue and put measures in place so this does not happen again. I know that you have spoken to our Care agent and he is working to rectify the situation. We strive to be the best and this time we fell short and we truly apologize. We appreciate your continued patience and should you have any questions in the meantime, please contact me directly at [email protected] so I may assist you further (Asia).
Awesome support
Awesome support. You can sign up for more gb data plan and they charge the lower plan rate depending on what you used. Great people!
Reply from Reach Mobile2023-08-09
We are so glad to hear that! We hope you continue to love your Reach Mobile services!
Good alternative but INTL roaming plan needs fixing
Good services, and a very affordable alternative to the big telecom companyies. However, the International Roaming plan needs some work. The billing and estimated usage is very confusing (logic and UX needs changing) and the data usage limit feature is not working. You increase it but the moment you hit 1GB your phone is not connecting anymore. I need to cancel my roaming trip and restart again which is annoying. Hopefully this will change.
Reply from Reach Mobile2023-07-25
Thank you for your honest feedback. I understand these challenges with International Roaming are frustrating and are sorry you are facing them! If you have any further issues I would love to help troubleshoot them. Feel free to send me a direct email at [email protected] so that I may assist you. (Asia)
I had a funky PW reset issue that I…
I had a funky PW reset issue that I needed help with. After some troubleshooting, I got a human in chat to help me, and the issue was resolved quickly.
Reply from Reach Mobile2023-07-12
Thank you so much for the review! We are happy to see your issue was resolved and we hope you continue to enjoy your Reach service!
Great experience with customer service
Great experience with Madhav in customer service. They were helpful, explained things well, and patient.
Reply from Reach Mobile2023-07-05
Awesome! Thank you for the kind words!
Amazing Customer Service
Pavitar was extremely efficient and handled my question and subsequent plan upgrade in no time at all. Reach Mobile customer service has always been amazing and is definitely one of the reasons I am a customer.
Reply from Reach Mobile2023-07-05
Our representatives sure do set the bar high for Customer Service standards! We hope you continue to love your Reach Mobile services!
Solved my more complicated issue very…
Solved my more complicated issue very quickly and with a digital smile via chat!
Reply from Reach Mobile2023-06-29
This is great to hear, thanks for the review!
Best Customer Service
With the different carriers we have had over the years, REACH has the best customer service. They responded very qucikly to my initial inquiry and continued to keep me updated as they tried to reslove my issue and in the end, fixed the issue with my phone line. Thank you, Majid Wani.
Reply from Reach Mobile2023-06-29
Thank you, we appreciate the kind review! We hope you continue to love your Reach Mobile services!
Sonam was great helping me
Sonam was great helping me. In fact all of the techs we have had to deal with have been very helpful. We have to leave Reach due to coverage. I sure hope that the support techs with our new company are as good as the folks with Reach.
Reply from Reach Mobile2023-06-21
Thank you so much for the kind review!
Kirti answered my questions promptly…
Kirti answered my questions promptly and fully to my satisfaction.
Reply from Reach Mobile2023-06-07
This is great to hear, thank you for the review!
Meenu got my service working again…
Meenu got my service working again almost immediately. My only reason to dock one star is that my service should not have been disconnected in the first place. Not her fault, but I have come to expect better from Reach. Also, I was charged a reconnection fee of $15 when I didn't request the disconnection, and was informed that discounts and promotions added prior to the disconnection were no longer valid. I don't know how the latter specifically affects me, but it doesn't seem right. ===== UPDATE Since writing the initial review, Reach Mobile withdrew the $15 charge and also gave me a credit on my account for the "inconvenience". I'd like to dock ½ a star for the situation arising at all, but kudos to their support staff on making it right!
Reply from Reach Mobile2023-06-14
Thank you for the kind words! Our representatives sure do set the bar high for Customer Service standards!
Customer service
Customer service, as usual, was superb in online chat! Babita was extremely efficient, focused on fixing my voicemail issue and thorough. There were a lot of parts to this problem. I'm not a newbie by any stretch (I build ultra high end PCs on contract) and having a knowledgeable tech base to contact is just one more reason to be delighted with Reach. It's not always about price but this carrier leads the way in both.
Reply from Reach Mobile2023-05-29
Wow, we appreciate the kind words, thank you! No matter the day, our team is always there to help. We are happy to see Babita was able to resolve your issues, and we hope you continue to love your Reach service!
Painless transfer to new phone
Quick, excellent, and helpful service. Mihir helped me quickly migrate my phone service from my old phone to my new phone.
Reply from Reach Mobile2023-05-08
Thank you so much for the review! We are happy to see Mihir was able to resolve your issues and we hope you continue to enjoy your Reach service!
Love the chat feature in the help…
Love the chat feature in the help window. It's so easy to get help with any issue!!! This feature alone makes it worth having Reach Mobile. No waiting in a line for help. I always have an answer in or my problem solved in minutes!!!!
Reply from Reach Mobile2023-05-02
This is great to hear! Thank you so much for the kind words!
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