Reach Mobile

Good company very helpful customer…

Good company very helpful customer service and best prices around

Great

Excellent customer service representative, it was a great consulting experience, he solved the problem I had, very patient and responsible, he should be a supervisor of your company.

Fast

Fast, really fast customer service.

Skip SteinUnited States · 1 review · Experienced 2024-02-11 · Posted 2024-02-11

Very Patient with me

Very Patient with me, but fortunately got disconnected before setting up voicemail. When I dial '1' it says wrong number and mailbox is full. I just set up this number!

Steffy is an A++ service rep.

I have had to contact Reach reps a couple of times to clarify some minor items with our service. Each time has been a completely refreshing experience versus what I used to have with a major carrier. I have been using Reach since 9/23 and have had no issues at all. If you contact the reps. they are right there to help, no waiting in a phone cue or dealing with abrupt reps. Polite, professional and, the key word, "helpful". Why didn't I switch to Reach sooner. I get top notch service for my needs at a fraction of my former cost. I am completely satisfied with Reach. Thank you Steffy.

Excellent Guidance

Meenu provided excellent guidance on how to choose and switch from the 4G to the 5G plan offered.

Exceeding customer expectations

I have low expectations for customer support from tech companies and Cell providers. Majid wani just proved me wrong with one of the best customer support experiences I've had in years. I recently discovered my iPhone SE lost the ability to send or receive MMS (Group text) messages from Android phones. This appears to have been a result of an upgrade to iOS 17 - something well documented on Apple support boards. Having already tried many of the YouTube 'fixit' videos on the subject, one of the posts on the apple support site said they contacted their provider, Verizon, who was able to fix it. Taking that with a grain of salt, I looked to the Reach Mobile site for support, and opened a chat. I was surprised that the chat bot immediately offered an option to chat with a real person. I clicked that and Majid wani responded. After explaining my problem, she took a few minutes then told me what they would try on their side, and asked me to do a network reset on my phone, then try again. Closing the chat, I tried what they suggested, and it did not work. Having received a transcript of the chat session via email, I emailed back to indicate it didn't work - and expected that would be the end of it. Yet within an hour I received another email from Majid who said they had tried another time to reset the MMS service on the server, and for me to try it again. This time it worked. What impressed me most was the proactive 'second effort' to solve the issue. I haven't experienced that type of customer support for quite a while. Thank you Majid and the Reach Mobile team!

Great Company!

I've been a Reach Mobile customer now for over 2-1/2 years and have had exceptional service. Coverage has been as good as my previous carrier, Verizon, was. Recently I was experiencing an issue of not being able to send photos from my iPhone to any contact with an Android. This was going on for a month or longer and was super frustrating. I tried every recommendation that the internet was throwing at me, with no luck at all. I finally called Reach and was kicking myself for not doing it sooner. They fixed the problem remotely, without me having to do a thing! It was fantastic and better yet, I only ever spoke to the first person who picked up the phone. No automated run-around. No department transfers. No big corporation BS. They continue to impress me :)

Bad Network, Subpar Customer Service Response

I've had several awful experiences where data doesn't refresh, the data monitor is inaccurate, or the network just goes out. Huge waste of time. Customer service response is inadequate, they offered $20 credit on one billing cycle. I've wasted hours of time, that kind of compensation is insulting and doesn't make it right.

Madhukant was very efficient and…

Madhukant was very efficient and helpful when I needed to port out numbers to get coverage in a new area. Reach service has been excellent while we uused it.

Mihir was an excellent help when I was…

Mihir was an excellent help when I was getting an SOS Only error and he joyfully helped me get a network reset on my line. Thanks for the great service! That is one of the things that makes this cell service awesome. Thanks guys!

Super helpful customer support

JackUnited States · 3 reviews · Experienced 2023-11-03 · Posted 2023-11-03

Friendly Tech Support…

Reach has a fast friendly support team who never kept me waiting or lied to me.

Rebecca EricksonUnited States · 1 review · Experienced 2023-10-24 · Posted 2023-10-24

Rajid Mashid helped me through getting…

Rajid Mashid helped me through getting my SIM up and working. Everything went completely smoothly and there were no problems whatsoever.

DanUnited States · 1 review · Experienced 2023-10-19 · Posted 2023-10-20

Excellent customer service

Excellent customer service. Quick and made sure that our problem was solved.

Good price and good customer support…

Good price and good customer support via chat.

Courtney RichardsUnited States · 1 review · Experienced 2023-10-02 · Posted 2023-10-03

Majid Rashid resolved my issue and was…

Majid Rashid resolved my issue and was very nice and patient

Sonia was very helpful

Sonia was very helpful, got me up and running in no time. I appreciated her patience and politeness.

LE GrishamUnited States · 1 review · Experienced 2023-09-22 · Posted 2023-09-22

Medhav walked me through the switch…

Medhav walked me through the switch from Reach Verizon to Reach T-Mobile. Competent and patient. We needed to change so we could get international coverage where we were traveling. BIG fan of Reach. Good service and good price and they do good.

Helpful as always

I always get great customer service from Reach. Today, the service from Zakir was no different. He was very knowledgeable and helpful. I am very grateful for the outstanding service he provided!