Recoverit is a leading data recovery software known for its impressive 99.5% success recovery rate. It can fully restore deleted files, videos, photos, and over 1000 other file formats from more than 2000 storage devices, including SD cards, HDDs, external drives, crashed computers, and various operating systems like Windows, Mac, NAS, and Linux. Additionally, it offers advanced features for repairing corrupted videos and photos. When it comes to recovering your valuable data, Wondershare Recoverit is the ultimate choice.
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Is Wondershare Recoverit legit?
Wondershare Recoverit (recoverit.wondershare.com) has a 3.3 out of 5 rating on OK.one, based on 661 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 30% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss User experience, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally effective at successfully restoring lost data, precious memories, and files from various damaged or corrupted storage drives. People deeply appreciate the intuitive interface, noting that the recovery process is fast, reliable, and straightforward without requiring advanced technical expertise.
Some reviewers were not happy with certain outcomes, mentioning that specific recovered files remained corrupted and could not be opened or played properly. Others also noted occasional challenges with unexpected upgrade prompts, strict license limits, and difficulties reaching effective customer support assistance.
Auto-generated from all reviews of this business. For reference only.
I got into a car accident and needed to pull the footage from my dashcam. The files were corrupted and could not be opened.
I found this software, downloaded and paid the full price. I needed that footage and felt that this was my only option after a very tough day. This software does not work. It is a scam and they will NOT refund you the money as advertised in the “30 day money-back guarantee”
Avoid avoid avoid. It does NOT work.
Reply from Wondershare Recoverit2025-06-06
Thank you for sharing your experience with Recoverit. We sincerely apologize for the frustration and inconvenience you’ve encountered, especially during such a challenging time.
Recoverit is designed to recover data to the best possible extent, but we cannot guarantee 100% success in all cases. Based on your description, it’s possible the dashcam footage was partially overwritten or corrupted prior to recovery, which can result in incomplete or unusable files—a limitation that can be difficult to resolve.
To further investigate and assist you, we would need additional information, including the log file from your recovery attempt, the corrupted video file, and a good sample video from your dashcam. This information will help our technical team identify the issue and determine whether it stems from a technical or compatibility problem.
Please rest assured, we are not trying to delay the refund process. If the issue cannot be resolved and is confirmed by our programmers, we are more than willing to process a refund for your order, provided it is within the 7-day money-back guarantee period. Please kindly provide your contact information, and our support team at [email protected] will take immediate steps to assist you. Thank you for your kind understanding.
We value your feedback and sincerely apologize for the inconvenience. Thank you for your understanding and patience
Formatted a SSD card with images by mistake. Took my a while to use my SANDISK discount code, but after it was accepted could recover all images. Make sure select file system as otherwise it will be picture by picture.
Reply from Wondershare Recoverit2025-06-05
Thank you for your positive feedback on our software. We are thrilled to hear that it has been helpful for you.
Our team is committed to continuously improving the software and providing the best user experience possible. If you have any suggestions or need further assistance, please don't hesitate to reach out.
The onedrive was deleted by error, there was no way to restore it - even on the same day!!! very bad. The entire desktop went black. The recoverit program went very well - and saved the files on my desktop- that were saved to an external hard drive - The real problem is that ALL the recovered files - that you can actually see, came up curropted. In the begining I thought it's just some of the files that are unfortunately corrupted, and that it's part of the process. But getting ALL files curropted - that's a big dissapointment - I have no idea if by using recoverit the recover action used prevents anotjher attempt with another software.
Reply from Wondershare Recoverit2025-05-26
We appreciate you sharing your experience. We understand the frustration of accidental data loss and a black screen. We're glad Recoverit helped recover your files to an external hard drive. We regret that some files were corrupted during the process. Your feedback helps us improve.
Absolutely horrendous service! They use AI to write recommendations and "real" reviews. Meanwhile you run the program and realize that all of your last data is stuck behind a drastically expensive paywall which is absurd. They are literally holding your recovered data hostage! 0/10 Would not recommend to anyone!
Reply from Wondershare Recoverit2025-05-21
We sincerely apologize for the inconvenience you have experienced with our service and appreciate your feedback. We understand your frustration and want to assure you that all reviews are from our users sharing their real experiences when using our product.
Regarding the issue you mentioned, the free version of our software has all the features of the Essential version, but the total recoverable file size is limited to 100MB (Windows version). There is no limit for the Pro version. We understand that this may not have met your expectations, and we apologize for any confusion.
To assist with the current issue, we kindly request that you provide us with the log file and any relevant information needed so we can analyze potential issues. We would like to involve our technical team to investigate further.
Please provide your contact information, and our support team at [email protected] will take prompt action to assist you. We appreciate your patience and understanding in this matter and look forward to resolving your concerns as quickly as possible.
Recoverit’s Repairit tool, perhaps my expectations were too high
I’m sorry I have to give this the lowest rating as Recoverit’s Repairit didn’t work for me or didn’t do what I was lead to believe it would. My external hard drive suddenly developed corruption issues on a number of video files where the video would play then stop, even moving the video forward past the bad sector on relaunch there would be another bad section, basically the file was full of errors. After researching various IT tools on the market Repairit seemed to be the obvious choice. However when launching the file for repair it would only recover the good piece of film before the first bad sector nothing after it. So for example a ten minute film with say five bad sectors, with the first occurring two minutes in, Repairit only retrieved the first two minutes. Perhaps I was naive as to what the tool could do but it didn’t do what I expected it to. I’m not saying its a bad product because looking at the reviews I’m in the minority, I’m sharing that it didn’t work for me. Yes I did do the free down load but as with other IT sites I assumed limited samples and capability, but the free download is good and in hindsight would have told me this wasn’t the product for me.
Reply from Wondershare Recoverit2025-05-17
Thank you for your feedback regarding your experience with Recoverit. We apologize for any inconvenience or frustration you may have experienced due to product limitations.
To further investigate the recovery issue, we'd like to ask our technical team to intervene. Please kindly let us know where you tred to recover from, how you lost the data, if there is any error message during the recovery process and the log file. All of the information will help us to guide you through the recovery process. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
We kindly ask that you provide your contact information, and our support team at [email protected] will take prompt action to assist you. Thank you for your understanding.
Mmm, not sure about this product,
Did not work as advertised, help documentation is limited, technical support is lacking and when I've asked for a refund they've just refuse :-(
Reply from Wondershare Recoverit2025-05-12
Thank you for your feedback regarding your experience with Recoverit. We apologize for any inconvenience or frustration you may have experienced due to product limitations.
To further investigate the recovery issue, we'd like to ask our technical team to intervene. Please kindly let us know where you tred to recover from, how you lost the data, if there is any error message during the recovery process and the log file. All of the information will help us to guide you through the recovery process. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please kindly provide your contact information, and our support team will take immediate steps to assist you. Thank you for your kind understanding.
my data is a all recover i'm satisfy but this app cost high
Reply from Wondershare Recoverit2025-05-06
We appreciate your kind words about our data recovery capabilities. We understand that cost is an important factor for our users. We strive to provide the best possible service while balancing affordability.
watched a video from their youtube channel offering a solution to fix corrupted files, it deleted all of them which they did not warn it would do, then at the end of the video they introduced their software that would recover deleted files. dishonest practices, I don't recommend their services OR any advice they offer on their channel, be careful with them.
Reply from Wondershare Recoverit2025-04-30
Thank you for your feedback regarding your experience with Recoverit. We apologize for any inconvenience or frustration you may have experienced.
May I know if you have used Recoverit? To further investigate the recovery issue, we'd like to ask our technical team to intervene. Please kindly let us know where you tred to recover from, how you lost the data, if there is any error message during the recovery process and the log file. All of the information will help us to guide you through the recovery process.
If you have any questions or concerns, please do not hesitate to contact us through our support portal at https://support.wondershare.com/. We are here to help.
Please kindly provide your contact information, and our support team at [email protected] will take immediate steps to assist you. Thank you for your kind understanding.
The product did what you said it would do. Allowed recovery of most files. Sadly did not retain the folder structure so recovery requires additional effort but way less than trying to recreate files.
Reply from Wondershare Recoverit2025-04-29
We appreciate your feedback and are glad the product helped recover most of your files. We understand that maintaining folder structure during recovery is important, and we're always looking for ways to improve our products. We'll take your feedback into consideration as we continue to develop our software.
Please don't worry - our team will contact you by email to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
I asked for a refund because the product didnt even work how i needed it to, not recovering the files i needed, and they still refused despite me having no use for it. i dont doubt most of these reviews are bought because what a terrible business practice. i will NEVER use another product by these people again.
Reply from Wondershare Recoverit2025-04-24
Thank you for sharing your experience with Recoverit. We apologize for any inconvenience or frustration you may have experienced due to product limitations. As a data recovery tool, our product is designed to do its best to recover data, but unfortunately, we cannot guarantee 100% recovery in all cases.
To further investigate this issue, we would require log file and relevant information. This information is critical to help us understand the problem and provide an accurate solution. Please note that our intention is not to delay the refund process, but to ensure that we provide the correct solution.
If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please kindly review our request for your contact information, and our support team ([email protected]) will be happy to expedite the refund process after confirming the product issue. We value your feedback and thank you for your patience in this matter.
Due to a sudden electrical power surge, the driver heads of my hard drive were damaged which I did not know before purchasing RecoverIT. RecoverIT was therefore unable to recover the data and the drive had to be taken to a data recovery centre who told me the driver heads were damaged. I forgot to turn off RecoverIT auto-renew billing and so my credit card got billed twice for the same product that couldn't recover my data in the first place. I purchased a new hard drive, paid for data recovery services and paid for RecoverIT, twice. I explained to RecoverIT it was an error and requested a refund yet they simply refuse to refund me under their refund policy. Even after submitting all invoices as proof. The whole experience to recover 700GB (25% of my data was lost), has cost me $600 instead of $69 as advertised. RecoverIT tool should immediately sense and warn that driver heads are damaged so that you can cancel the subscription within 7 days. RecoverIT should also not sign you up for more than a month. It should be a once-off payment. If your product didn't work this month, it aint gonna work next month either. I feel scammed.
Reply from Wondershare Recoverit2025-04-23
We sincerely apologize for the inconvenience you have experienced. We fully comprehend the frustration that arises when software does not function as anticipated, and we are grateful for your patience in this matter.
We offer various licensing options. It appears that you have opted for a monthly license, which constitutes a monthly subscription that will be automatically renewed. This information is explicitly detailed on the pricing page. Nevertheless, a notification email will be dispatched to you 15 days prior to the deduction date. The automatic subscription may be canceled at any time before the deduction occurs.
To assist with the issue at hand, we kindly request that you provide the log file and any relevant information necessary for us to analyze potential problems. We would like to engage our technical team to investigate further.
We apologize for any challenges you have faced in reaching our support team. In the future, should you have any questions or concerns, please do not hesitate to contact us through our support portal at https://support.wondershare.com/. We are here to assist you.
We kindly ask that you provide your contact information, and our support team at [email protected] will take prompt action to assist you. Thank you for your understanding.
I spent three days trying to recover data from a drive only for it to simply stop each and every time. First at 20% complete, then at 5% complete and then a 2.2%.
Deciding this software was obviously buggy - no messages or information to explain why - it will happily just sit there forever.
Their website claims a '7 Day Moneyback Guarantee' but of course, the company refuses to honour it.
You can draw your own conclusions from that.
They also make it next to impossible to obtain support. Their 'AI' chatbot is typical of what you would expect from an 'AI' chatbot - it is used a a facade for support. There are no other options to contact them - I had to come here to leave a review to find that here they publish a contact email address - but not on their OWN website.
Make of that what you will.
This is not a company that is interested in helping the customer - it is just there to take your money and throw up any excuse or opportunity to keep it when it doesn't then work.
I will be contacting my bank for a chargeback.
Do avoid them and find someone more reputable.
Reply from Wondershare Recoverit2025-04-21
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating it can be when software does not perform as expected, and we appreciate your patience in this matter.
In order to help with this issue, we would need the log file to analyze any potential problems. To further investigate this issue, we'd like to ask our technical team to intervene. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
We apologize for any difficulties you have faced in reaching our support team. In the future, if you have any questions or concerns, please do not hesitate to contact us through our support portal at https://support.wondershare.com/. We are here to help.
Please kindly provide your contact information, and our support team at [email protected] will take immediate steps to assist you. Thank you for your kind understanding.
First time using a recovery software-it took a long time to deep scan my system to recover files. Then just as long to recover those files to a separate HD (think12hrs)...I think they can tweak the software a bit more and give you a countdown of the files/time left instead of percentages. And also a way to just scan the DRIVE you want recovered only, and not your whole pc-I questioned a chat support about that, and they said the additional files are only known to myself. Also, of course, it's a paid service AFTER your FREE scan-which I figured. For $100 bucks for a year, if you make a silly mistake as I did, and those photos mean the world to you-it's worth it. I just wish it didn't take so long and NOT involve my main PC-just the external one. I don't know if I recovered it all, but I did get a lot back that I can remember.
Reply from Wondershare Recoverit2025-04-16
Thank you for your feedback regarding your experience with Recoverit. We offer free-scan feature so our users can check if the data he want to recover can be scanned out before purchasing.
Regarding the scan time, please kindly let me explain. The length of scan time is mainly proportional to the hard disk capacity. The approximate reasonable scan time of a good 1TB drive is about 1.8-2.2 hours. It is important to maintain an efficient and stable disk connection. So please ensure that your USB interface connection and power supply are stable to avoid other parallel disk read operations and CPU computing tasks.If the disk has bad sectors or unhealthy conditions, it will also greatly affect the disk read performance. For example, when bad sectors are being read, data reading may be blocked, which caused the phenomenon that scan time will reach dozens or hundreds of times than usual.
To further investigate this issue, we'd like to ask our technical team to intervene. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please kindly review our request for your contact information, and our support team ([email protected]) will take immediate steps to assist you. Thank you for your kind understanding.
Works perfectly, and recovered almost all my files.
Reply from Wondershare Recoverit2025-04-15
Thank you for your positive feedback on our Repairit software! We are thrilled to hear that it has been helpful for you.
Our team is committed to continuously improving the software and providing the best user experience possible. If you have any questions or concerns, please do not hesitate to contact us from https://support.wondershare.com/ We are here to help.
Easy to use app & quick process once subscribed. Very pleased to be able to save the pictures!
Free version only scans (which was frustrating) and the paid for options were confusing - similar cost for monthly & yearly options. Took a while to think about it and got offered a weekly option with a discount (yay).
Reply from Wondershare Recoverit2025-04-14
We are glad to hear that you found our Recoverit software easy to use and that the quick process helped you save your pictures. We appreciate your feedback on the free version and the pricing options. Our free scan feature is designed to give clients the opportunity to see if their data can be scanned and recovered before deciding to purchase.
We apologize if the pricing options were confusing, and we are happy to hear that you were able to take advantage of a discounted weekly option. Your feedback is valuable, and we will pass this suggestion on to our product team for future improvements. Thank you for choosing Recoverit, and if you have any further questions or need assistance, please do not hesitate to contact us.
Good Customer service but videos do not work. highprice
Good Customer service and all with theri chat function. However, i was not able to restore videos proparly and they are not usefull anymore. I guess for pictures it works fine but sadly not in my case. Sad for the ammount of money
Reply from Wondershare Recoverit2025-04-08
Thank you for providing feedback on your experience with data recovery. We are very sorry to hear that the product did not meet your expectations. Please rest assured that we will do our best to resolve this issue for you.
We cannot guarantee that the successfully recovered product can be opened at all, as this depends on the condition of your original data. In order to better understand your situation, we will ask our technicians to intervene. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please kindly review our request for your contact information, and our support team ([email protected]) will take immediate steps to assist you. Thank you for your kind understanding.
Thank you for your positive feedback on Recoverit! We are thrilled to hear that it has been helpful for you.
Our team is committed to continuously improving the software and providing the best user experience possible. If you have any suggestions or need further assistance, please don't hesitate to reach out. Thanks again for your support!
They said it was a free trial but when I tried to recover a file they wanted money for a monthly subscription. They said they had a seven-day satisfaction guarantee but that turned out also to be a lie. After I had paid and I tried to use the program showed me a lot of ads and then it asked me to pay again. I called them and after waiting an hour they eventually answered but were not helpful.
Avoid this product!
Reply from Wondershare Recoverit2025-03-29
Thank you for your feedback regarding your experience with the free version. Please allow us to explain.
Wondershare software offers free trials so customers can "try" before deciding to purchase. Free trials are designed to give users the opportunity to download and test the product to ensure it meets their needs and operates as expected before purchasing. However, it is important to note that the trial version only provides a limited experience of the program's functionality. In order to unlock and enjoy all the features our software has to offer, you will need to purchase the full version of the product. In order to better understand your situation, we will ask our technicians to intervene. Please kindly check our request for your contact information and then our support team ([email protected]) will take immediate steps to assist you.
We beg for your understanding and support.
We understand your frustration with the corrupted video. We value your feedback and will use it to improve our services. You can reach the support team from https://support.wondershare.com/ to have a further investigation on the corrupted video. Thank you!
We're glad to hear that you were able to recover most of your data easily. If you have any questions or concerns, please do not hesitate to contact us from https://support.wondershare.com/ We are here to help.
