Recoverit is a leading data recovery software known for its impressive 99.5% success recovery rate. It can fully restore deleted files, videos, photos, and over 1000 other file formats from more than 2000 storage devices, including SD cards, HDDs, external drives, crashed computers, and various operating systems like Windows, Mac, NAS, and Linux. Additionally, it offers advanced features for repairing corrupted videos and photos. When it comes to recovering your valuable data, Wondershare Recoverit is the ultimate choice.
Written by the business, not verified by us.
Is Wondershare Recoverit legit?
Wondershare Recoverit (recoverit.wondershare.com) has a 3.3 out of 5 rating on OK.one, based on 661 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 30% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss User experience, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally effective at successfully restoring lost data, precious memories, and files from various damaged or corrupted storage drives. People deeply appreciate the intuitive interface, noting that the recovery process is fast, reliable, and straightforward without requiring advanced technical expertise.
Some reviewers were not happy with certain outcomes, mentioning that specific recovered files remained corrupted and could not be opened or played properly. Others also noted occasional challenges with unexpected upgrade prompts, strict license limits, and difficulties reaching effective customer support assistance.
Auto-generated from all reviews of this business. For reference only.
This app is a complete scam. It basically restores empty folders, only displays file names, and guarantees that 100% of them are recoverable until you feel confident and purchase the full version. After that, not even 10% of the files are recoverable, and technical support deceives you until you give up on the refund they promised.
Don't buy it, don't be fooled.
Another Chinese company that doesn't guarantee the security of your data and who knows what else they do with the data they collect.
Be careful.
Reply from Wondershare Recoverit2025-09-09
Thank you for sharing your experience with Recoverit. We apologize for any inconvenience or frustration you may have experienced due to product limitations. As a data recovery tool, our product is designed to do its best to recover data, but unfortunately, we cannot guarantee 100% recovery in all cases.
To further investigate this issue, we'd like to ask our technical team to intervene. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please kindly review our request for your contact information, and our support team ([email protected]) will take immediate steps to assist you. Thank you for your kind understanding.
After writing the below review I now have received an email stating I will get the second payment back.
I used this product. it took today's to run and was happy to get my data back. All was good except they charged me twice and said I didn't qualify for a refund on the second payment. at $130 it was expensive but I couldn't afford to loose a lot of personal data so I went forward. Ending up paying double really is a killer.
Reply from Wondershare Recoverit2025-09-05
Thank you for reaching out to us regarding your concern about the double payment. We sincerely apologize for any inconvenience this has caused and appreciate you taking the time to share your experience.
To better assist you, we’d like to confirm some details regarding your purchase:
1. Did you purchase a subscription or a perpetual license?
- A subscription has a valid period (e.g., monthly or yearly) and is set to auto-renew unless canceled.
- A perpetual license is a one-time purchase with permanent access to the product.
2. Could you please provide us with your order information (e.g., order number, email used for purchase)? This will allow us to locate your payment details and check further on the issue.
Additionally, we kindly request your contact emai to ensure our support team can follow up promptly. You may also email our support team directly at **[email protected]**, and they will take immediate steps to assist you.
Thank you for your understanding and patience as we work to resolve this matter. We look forward to hearing from you soon.
The thumb drive I needed to recover would not load and they refuse to refund $100. Week after week of total bs emails from a robot. Scam.
And your reply below is the same robotic one I've gotten for a month. Same ongoing. There is nothing to share or recover as the drive will not load. I have asked for a refund for weeks since Recoverit did nothing.
Reply from Wondershare Recoverit2025-09-04
Thank you for reaching out and sharing your concerns regarding your experience with our product. We truly regret hearing that you encountered difficulties during the recovery process and want to assure you that we are here to help resolve the issue as quickly and efficiently as possible.
To better understand and investigate the problem, could you kindly clarify the specific issue you encountered during the recovery process? For example:
1. Were you unable to recover the data you were seeking?
2. Were the recovered files corrupted or unusable?
We would like to involve our technical team to conduct a thorough investigation into the issue you experienced. To do so, we kindly ask for your cooperation in providing the log files from your side so that we can analyze the situation further.
If our technical team determines that there is a technical or compatibility issue that cannot be resolved, and the issue is confirmed by our programmers, we are more than willing to process a refund for your order. Please note that refunds can only be processed if they fall within our 7-day money-back policy period.
Additionally, to proceed with the investigation and provide further assistance, we kindly request your contact information so our support team can reach out to you directly. You can email us at [email protected], and we will take immediate steps to assist you.
We deeply appreciate your patience and understanding, and we are committed to resolving this matter to your satisfaction.
Thank you for giving us the opportunity to address this issue, and we look forward to your response.
Appalling experience with this company and their software
I realised recently that I'd accidentally deleted some video files off a hard drive. I downloaded a demo of Recoverit and was delighted that the software instantly found the files on the drive, but when I tried to restore one as a test, I was prompted to purchase the software as the demo doesn't even allow you to restore a single file.
I paid £80 to download the full software, set up the restoration process and waited a few hours while it recovered them... only to find that not a single one of the video files would work. They were seemingly corrupted.
The software has an option for corrupted video repair, but this required a non-corrupted file from the exact same camera as a comparison; nowhere on the software's website does it mention that you'll potentially need this. As I do not own the camera used for these videos and have no other files for the software to use as a comparison, I now have several hundred recovered video files that are not usable.
I immediately logged a ticket with their support to ask for a refund, as the software simply doesn't do what it promises to. For a week now, their support team have been sending me unhelpful replies. They asked for the logs, I sent them. They said the logs were incomplete, even though I sent them the only log files that were in the directory. I sent them some of the corrupted video files, and then, incredibly, they asked me to send uncorrupted files from the same camera EVEN THOUGH I had already explained to them that I do NOT have the camera or other files. It's like they're not even trying to understand the issue.
Recoverit supposedly has a seven day refund window which is now passed because their support have wasted my time for a week.
I'm now going to have to take this up with my credit card company because the software is useless for me and Wondershare have wasted my time.
I can see them giving the same canned responses to every negative review here and expect them to do the same here, even though:
- I have sent them the log files
- I have sent them some of the corrupted files to check
They have repeatedly ignored the fact that I have told them I do NOT HAVE THE CAMERA OR OTHER FILES FROM IT to use the repair tool.
Their website DOES NOT MENTION THAT YOU WILL NEED OTHER FILES FROM THE SAME CAMERA to fix the corrupted files.
This is by far the worst experience I have ever had with a software company. A google search suggests the issue I am having is relatively common with their software too.
AVOID.
Unbelievably, since posting this review, I received yet another email from their support asking me to send sample files that are not damaged. They’ve now asked me more than three times despite me repeatedly stressing the point that I have none.
Reply from Wondershare Recoverit2025-08-29
Thank you for taking the time to share your concerns regarding your experience with Recoverit. We are truly sorry to hear that the software did not meet your expectations and that you've been frustrated with the support process. Please allow us to clarify the situation and outline the next steps.
When dealing with corrupted recovered files, our troubleshooting process requires three key pieces of information:
1. **Log files**: These help us identify if there were any issues during the recovery process itself. If the recovery process encountered errors, we can suggest solutions to improve the recovery outcome.
2. **Recovered corrupted files**: These are crucial for us to analyze the specific problem with the files generated during recovery.
3. **Sample files (non-corrupted files from the same camera)**: For video repair, the software requires a reference file from the same device to match encoding and metadata accurately. This is an essential step in repairing corrupted files effectively.
We understand that you have communicated that you no longer have access to the camera or other reference files, which is unfortunate as it limits our ability to fully address the issue with the repair tool.
Regarding our **7-day money-back guarantee**, please rest assured that the refund window is counted from the first day you contacted us about the technical issue. The troubleshooting and information collection process is not intended to delay your refund but is necessary to investigate the problem thoroughly and provide potential solutions.
To proceed, we kindly ask you to provide the contact email associated with your Recoverit account so we can review your case further. If we determine that the issue cannot be resolved and you have provided all the necessary information for investigation, we will process a refund for your purchase as per our policy.
We deeply regret the inconvenience this has caused and appreciate your patience as we work to resolve the matter. Please feel free to reply to this email with your contact information, and we'll ensure your case is reviewed promptly.
Thank you for giving us the opportunity to address your concerns.
I rarely leave reviews, but my experience with Wondershare Recoverit was so bad that I feel obliged to warn others.
I purchased Wondershare Recoverit on August 25, 2025. The product is sold with a 7-day money-back guarantee for Data Recovery software, a promise displayed clearly on their website and refund policy. Believing this, I gave it a chance.
The software completely failed to deliver. It did not recover a single file, despite the fact that the files were recently deleted and should have been recoverable. In other words, the core purpose of the product was not fulfilled.
Naturally, I requested a refund — within 24 hours of purchase, well inside their 7-day guarantee period. To my shock, Wondershare denied the refund with a canned response claiming it “does not comply with the refund policy.” No explanation beyond a vague copy-paste excuse was given, and no attempt was made to address the actual failure of their software.
This is misleading at best and dishonest at worst. Offering a “7-day money-back guarantee” but then refusing refunds when customers request them is deceptive and borders on scam behavior. The refusal undermines consumer trust and violates the very terms Wondershare publicly advertises.
To make matters worse, the support process is slow, opaque, and dismissive. They encourage you to submit “technical issue” details, but instead of acknowledging the obvious software failure, they hide behind excuses to avoid honoring their guarantee.
In short:
The product did not work.
I requested a refund within 24 hours.
Their own 7-day refund policy applies to this case.
Wondershare still denied my request without justification.
This company appears to rely on fine print and deliberate obstruction to trap customers into paying for non-functional software. That is not acceptable business practice.
I am left with nothing but wasted time, wasted money, and an extremely sour taste in my mouth. Unless Wondershare changes its approach and honors its own guarantees, I will never use or recommend their products again.
Avoid Wondershare. Their “guarantees” are not worth the pixels they’re printed on.
Reply from Wondershare Recoverit2025-08-27
Thank you for sharing your feedback regarding your experience with Recoverit. We deeply regret the frustration and disappointment you’ve encountered, and we sincerely apologize for any inconvenience caused. Your concerns are extremely important to us, and we want to address them thoroughly.
After locating your refund request, we noticed that the selected refund reason was categorized as "**Stop Renew and Refund**" with the reason type "**30-day refund without reason**." Unfortunately, no evidence of recovery failure was provided at the time of the request, which led to the rejection of your refund.
To assist you further with this issue, we kindly request additional information so our technical team can investigate the matter thoroughly and identify any potential problems. Specifically, we would need:
1. **Recovered files** (if any were recovered during the process).
2. **Sample files** of the data you attempted to recover.
3. The **log file** generated during the recovery process.
All of this information will help us analyze the issue and determine whether a technical or compatibility problem prevented successful recovery. If such an issue is confirmed by our programmers, and your request falls within the 7-day money-back period, we are more than willing to process a refund for your order.
To ensure we resolve this matter promptly, we will reach out to you via email to assist further and gather the necessary details. Our goal is to address your concerns and provide a solution that meets your expectations.
Thank you for your understanding and patience as we work to resolve this issue for you. Please don’t hesitate to share any additional details or concerns with us directly.
so i have recently had problems with an old HDD external harddive that all of a sudden couldnt get read by windows so i saw this program and specific software called recoverit, i started the subscription wich was very expensive for a month (59.99) for a month and before the 14 day mark comes i file for a refund due to the program does not work i have contacted them about it and they gave me a lot of fixes to try but in the end it does not work when try and recover files it gets stuck on 2% its a known issue with this program, and still they dont want to give me a refund even tho i asked for it before the 14 day mark AND the software i bought litterelly dosent do what they claim to, so watch out for this kinda company
Reply from Wondershare Recoverit2025-08-21
Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you've experienced while using Recoverit. We take customer feedback seriously and are committed to resolving your issue.
To assist you further, could you kindly provide more details about the recovery issue you encountered? Specifically:
1. Can you describe the exact steps leading up to the issue?
2. Could you provide a **screenshot** showing the program getting stuck at 2%?
3. Please attach the **log file** from the software. This will help our technical team investigate the issue thoroughly and determine the root cause.
We understand your frustration, and please rest assured that if we are unable to resolve the issue within the 7-day money-back guarantee period, we will process your refund accordingly.
Additionally, could you please provide your **contact information** (including the email address or ID associated with your account)? This will help us follow up promptly and ensure your concerns are addressed.
Thank you for your patience and cooperation. We look forward to resolving this matter for you as soon as possible.
DOES NOT WORK! PURCHASE AT YOUR OWN RISK - SUBSCRIPTION not ONE TIME USE
1. They will REPEATEDLY CHARGE YOU UNTIL YOU CANCEL. I have used them in the past several times and it was never subscription based. This is something new to scam more money out of you.
2. They claim that if you can't recover data, you can get refunded. That is a LIE! They will NOT REFUND over any circumstances. So don't expect a refund. The program will take days and days to scan the computer and can further damage your hard drive if it has a mechanical problem so beware. They were unable to recover my data and I had to take it to a professional.
3. It's like trying to cancel a gym membership so BEWARE!!
4. IF you are able to recover data, it will take DAYS and DAYS to scan your computer. BUT there is no guarantee and NO REFUNDS and you pay at your own risk but DON'T FORGET to cancel or you will pay AGAIN AND AGAIN!
Reply from Wondershare Recoverit2025-08-17
Thank you for sharing your concerns. We understand your frustration and would like to address your feedback thoroughly to provide clarity.
1. Subscription vs. One-Time Purchase
We offer both subscription-based and one-time purchase licenses for our products, and the details are clearly mentioned on our website. If you purchased a subscription license, it is auto-renewed as stated during the checkout process. Additionally, we send a renewal reminder email 15 days before the deduction date to ensure transparency. You can cancel your subscription at any time using the instructions provided in the renewal email or via your Wondershare account. If you need assistance canceling your subscription, we’re here to help.
2. Refund Policy
We honor refunds under specific circumstances outlined in our refund policy. If a technical issue or compatibility problem arises that cannot be resolved and is confirmed by our technical team, we will gladly process a refund within the 7-day money-back guarantee period. We kindly ask that you provide your contact information so our support team can investigate your case further and assist you promptly.
3. Scan Time
Regarding the scan time, please allow us to explain:
- The length of scan time is primarily proportional to the hard disk capacity. For example, a healthy 1TB drive typically takes 1.8-2.2 hours to scan efficiently.
- If the disk has bad sectors or is in an unhealthy condition, this can significantly affect performance and cause delays. When bad sectors are encountered, scan time may increase drastically as the system tries to read blocked data.
- To ensure optimal scanning, please maintain a stable disk connection via USB and avoid any parallel disk read operations or heavy CPU tasks during the scan.
If the scan time has been unusually long or if your drive has a mechanical issue, we’d like to involve our technical team to investigate further. They can provide tailored guidance and determine whether any technical or compatibility issues exist.
4. Professional Data Recovery
We understand that certain cases may require professional intervention when hardware damage is involved. Our software is designed for logical recovery but may not be effective in cases of physical damage to the drive.
Next Steps
To ensure we resolve this issue promptly, please kindly provide your contact information or connect with our support team at [email protected]. We are committed to assisting you and will take immediate steps to address your concerns.
Thank you for your patience and understanding. We value your feedback and will continue striving to improve your experience with our products and services.
Company pressures user into paying for service to recover files before the disk gets corrupt and files cannot be saved.
In my case, the files were unrecoverable and the tool consistently shows that files were recovered, but were corrupt after recovering.
The software is very expense and free alternatives exist like Recuva, that indicate files are unrecoverable rather than spending a lot of money on this software to find out after the fact that this software cannot recover them.
I contacted customer support, opened several tickets. I submitted a for a refund application and I was immediately denied a refund and redirected to their refund policy. Read their refund policy carefully .
My experience was that recoverit could not restore any of my files. I also reached out for technical support.
[edit Aug 4]: I have already submitted logs and sample files via the customer account portal. I am about 24 hours into the refund / technical debugging process. At this point I would rather just have a refund and accept my files as permanently lost.
[edit Aug 7]: I upgrade from 1 star to 3 stars. Wondershare issued a refund for my purchase because I could not recover any of my files. Why 3 stars: the refund process was stressful added to my lost files; the SW did not show any indicate that the restored files were corrupt, in fact it showed success but I was not able to open any of the recovered files; I used another tool Recuva that reported my files were not recoverable. The team did review the recovered files I sent to them and confirmed that my SSD Trim function made my files not recoverable.
Reply from Wondershare Recoverit2025-08-05
Thank you for your feedback regarding your experience with Recoverit. We apologize for any inconvenience or frustration you may have experienced due to product limitations.
In order to help with this issue, we would need the recovered files, sample files and log file to analyze any potential problems. To further investigate this issue, we'd like to ask our technical team to intervene. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
We apologize for any difficulties you have faced in reaching our support team. In the future, if you have any questions or concerns, please do not hesitate to contact us through our support portal at https://support.wondershare.com/. We are here to help.
Please kindly provide your contact information, and our support team at [email protected] will take immediate steps to assist you. Thank you for your kind understanding.
Purchased this to recover lost files. It scanned my computer which took six hours or more. When it had finished I clicked ‘recover files’ but it then prompted me to purchase it again before it would download anything. Any attempt to get a refund was refused. Complete waste of money. DO NOT BUY.
Reply from Wondershare Recoverit2025-08-04
Thank you for reaching out and sharing your concerns. We’re sorry to hear about the inconvenience you experienced, and we’d like to assist you in resolving this issue.
To recover files using the software, it’s essential to activate the license by logging in with the email address and password associated with your purchase. Could you kindly provide us with the email address you used during the purchase? This will allow us to check further and ensure the license is properly activated.
Once activated, the software should work as intended. If you require guidance on the activation process, we’ll be happy to provide step-by-step instructions.
Looking forward to your reply so we can assist you further.
How to remove Wondershare from Windows11 pc? Haven't tried to use it don't have the money It acts like a virus.
Reply from Wondershare Recoverit2025-08-01
Thank you for reaching out to us. We’re sorry to hear about the experience you’re having with Wondershare on your Windows 11 PC, and we’d like to assist you further in resolving this issue.
To better understand and address the situation, we kindly ask if you could provide us with your contact information (e.g., email). This will allow us to follow up with you directly and provide personalized assistance.
Once we have your contact details, we’ll guide you step by step on how to completely remove Wondershare from your PC. Rest assured, we are committed to resolving this matter for you as quickly as possible.
Thank you for your cooperation, and we look forward to assisting you further.
Misleading, Ineffective, and No Support – AVOID AT ALL COSTS
I purchased Recoverit from Wondershare with the hope of recovering data from a corrupted microSD card used in my DJI drone. The program initially indicated it could detect the card and recover files — only to completely fail after I paid.
Not only did it not recover any relevant files, but the few that appeared were clearly pulled from somewhere else on my system and were unreadable. It couldn’t even recognise the SD card properly. The software gave me false hope, and the moment I paid, it became clear it wasn’t going to deliver what was promised.
I attempted to contact support immediately but found it nearly impossible to get a timely or helpful response.
This product feels like a scam, and I strongly advise anyone considering it to look elsewhere. There are better free tools out there that are more transparent and actually work.
Do not waste your money or time.
Reply from Wondershare Recoverit2025-07-30
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration.
After reviewing your order and communication records, we found that our support team had attempted to assist you with troubleshooting and gathering the necessary information to resolve the technical issue. However, we were unable to proceed as you declined to provide the required log file and screenshot of the scan results.
As outlined in our Refund Policy (https://www.wondershare.com/refund-policy.html)), refunds are processed under specific circumstances, including cases where technical issues or compatibility problems cannot be resolved and are confirmed by our programmers. We are always willing to help with a refund in such cases.
We encourage you to respond to our follow-up email and actively engage with us by providing the requested information. This will help us escalate your issue to the technical team for further investigation. If the issue is confirmed as unresolved, we will be happy to assist you with a refund.
Thank you for your understanding, and we sincerely hope to work with you to resolve this matter promptly.
This was complete garbage (let me use a word I don't normally use). You see all these bots on Reddit recommending this app and others they have that really don't work. They tell you they allow you to recover your files (mine were recently deleted videos), and they just recovered a damaged video for $59 USD. Then they ask you to use their app to fix damaged videos that doesn't work either.
Reply from Wondershare Recoverit2025-07-14
Thank you for sharing your experience with Recoverit. We apologize for any inconvenience or frustration you may have experienced due to product limitations. As a data recovery tool, our product is designed to do its best to recover data, but unfortunately, we cannot guarantee 100% recovery in all cases.
To further investigate this issue, we would require log file and relevant information. This information is critical to help us understand the problem and provide an accurate solution. Please note that our intention is not to delay the refund process, but to ensure that we provide the correct solution.
If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please kindly review our request for your contact information, and our support team ([email protected]) will be happy to expedite the refund process after confirming the product issue. We value your feedback and thank you for your patience in this matter.
Thank you for your positive feedback on Recoverit! We're glad to hear that you found it easy to understand and use for file recovery. If you need any further assistance, feel free to reach out!
Easy to use, got nearly all my lost files back. Missing roughly 50 out of 12.000 pictures, which is totally ok. Happy to have at least most of my files back.
Reply from Wondershare Recoverit2025-07-05
Thank you for your feedback! We're glad to hear that you found Recoverit easy to use and were able to recover most of your files. We appreciate your support!
I’ve never been so furious with a piece of software in my life. Wondershare recoverit promised to “recover your lost files,” but in my case it flat-out failed to retrieve a single document, photo, or video. Not one!! Every scan ended with ZERO recovered data despite trying every trick in the book and letting it run for hours on end.
When I realized their product was utterly useless I immediately requested a refund within the trial period. They have completely ignored every single email ticket and just an automatic bot responding!!
Save your time and Do NOT waste your time or money on Recoverit. Support team should be ashamed of their tactics. I’ll make sure everyone I know is informed about these fraudulent practices!
Reply from Wondershare Recoverit2025-06-27
Thank you for sharing your experience with Recoverit. We sincerely apologize for the frustration and inconvenience you have encountered. We value your feedback and take your concerns very seriously.
As a data recovery tool, Recoverit is designed to recover lost files to the best of its ability. However, please note that success in data recovery can vary depending on the extent of damage or overwriting of the original data.
To further investigate the issue and provide an accurate resolution, we kindly request the following:
1. The log file generated during your recovery attempts.
2. Corrupted files
This information is critical in helping us understand the problem and ensuring we address it appropriately. Please note that our intention is not to delay the refund process but to ensure we provide the correct solution.
Regarding your refund request, please note that refunds are eligible within our 7-day money-back guarantee period. If it is determined that there is a technical or compatibility issue that cannot be resolved, and this is confirmed by our programming team, we will be more than happy to process a refund for your order.
We also wanted to clarify that there is no trial period for Recoverit. Refunds are handled as per our refund policy, and we aim to resolve all refund requests promptly. Could you kindly let us know when you sent your email request? Our support team strives to respond to all email tickets within 24 hours, and we will ensure your case receives immediate attention.
You can reach us directly at [email protected]. Alternatively, you can submit any questions or concerns via https://support.wondershare.com. We are here to assist you and expedite the resolution of your issue.
Thank you for your patience and understanding as we work to address your concerns.
The program is full of adds and begs you to pay a subscription service. Once you get to the part where you recover files after scanning the whole system for idk how long it basically tells you "congratulation you scanned the files, here is the preview now suck it" as it proceeds to tell you that you need to pay a subscription fee to actually recover them despite saying try for free on the site. I know there is a 100 mb limit, but in this day and age we are dealing with gigabytes worth of files on the daily and I didn't even see any mention of this limit anywhere until I googled it. This is nowhere near enough for "testing" as this can barely cover 5 photos taken on a modern phone
Reply from Wondershare Recoverit2025-06-23
Thank you for sharing your feedback regarding your experience with the Recoverit free trial. We sincerely appreciate the time you took to provide us with detailed input, as it helps us improve both our product and user experience.
We understand your frustration regarding the limitations of the free version, and we’d like to clarify a few points:
1. Free Version Features: The free version of Recoverit offers all the features of the Recoverit Essential version, allowing users to preview and recover files. However, as you noted, the recoverable file size is limited to 100MB for the Windows version. This limitation is designed to give users a chance to test the software’s capabilities before committing to a paid subscription.
2. Recoverit Pro Version: For larger data recovery needs, the Recoverit Pro version does not have any file size limits and is designed to handle gigabytes of files seamlessly.
3. Documentation: We acknowledge that the 100MB limit may not have been as clearly communicated as it should be in the software interface. A detailed guide explaining the features of Recoverit, including the file size limit for the free version, is available here: [Recoverit Guide](https://recoverit.wondershare.com/guide.html). Additionally, your feedback about improving the clarity of instructions in the interface has been passed on to our product team for evaluation.
We sincerely apologize if the current limitations did not meet your expectations, and we are actively working to improve the experience for all users. Your suggestions are incredibly valuable to us, and we hope you’ll consider giving Recoverit another chance in the future.
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help.
Hi, sorry for the inconvenience. Could you please provide more details about the issue you're facing? You can contact us through the Feedback button in the app menu. Thank you for your cooperation.
it was nice and easy, but for me the price is high
Reply from Wondershare Recoverit2025-06-12
Thank you for your feedback! We're glad you found it nice and easy to use. We appreciate your input on the pricing and will take it into consideration.
Their website promises to be the BEST company in the world at data recovery - any files, any devices... NOT TRUE! My external hard drive was having an issue and I unfortunately paid $77.93 for their software to recover my data only to find out it didn't work as advertised. When I asked the company for a refund I was DENIED. They even have a "7 day money back guarantee" and I asked for my refund within 1 hour of purchase - yet NO REFUND....
UPDATED:
After much back and forth with the company and reminding them of the "7 day money back guarantee" (and providing a screenshot of my empty Disk Utility window) they agreed to refund my money. Which I received in full. I am thankful for the refund, not so happy it took a lot of hassle and and public bad review to get it done. If you offer a money back guarantee then you shouldn't put paying customers thru all the red tape and hassle if it doesn't work out. Pay them without hassle. Period.
Reply from Wondershare Recoverit2025-06-11
We apologize for any inconvenience or frustration you may have experienced due to product limitations. As a data recovery tool, our product is designed to do its best to recover data, but unfortunately, we cannot guarantee 100% recovery in all cases.
Based on your description, the technical issue need to be escalted to technical for further checking with logs and relevant files. Our goal is to thoroughly investigate the issue and confirm the behavior of the product in your specific situation. This information is critical to help us understand the problem and provide an accurate solution. Please note that our intention is not to delay the refund process, but to ensure that we provide the correct solution.
Please kindly review our request for your contact information, and our support team ([email protected]) will be happy to expedite the refund process after confirming the product issue. We value your feedback and thank you for your patience in this matter.
We take all criticisms seriously and use them as opportunities to improve our products and services. Your comments have been noted in a timely manner, and we will continue to work hard to improve our data recovery products to better serve our customers.
