Redbus (redbus.in) has a 2.1 out of 5 rating on OK.one, based on 303 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Many consumers expressed intense frustration regarding customer support, pointing out that assistance lines remain constantly busy, agents are completely unresponsive, and getting a timely resolution is nearly impossible. People also highlighted major problems with the booking and refund procedures, describing sudden trip cancellations, unexpected delays, and severe difficulties in obtaining their rightfully owed money back.
Some reviewers were happy with the smooth booking steps, cooperative assistance, and generally comfortable journeys provided by specific travel operators. These individuals noted that certain drivers and conductors were very helpful with luggage, while a few journeys managed to remain completely on schedule and relaxing overall.
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I would give 0 stars if I could but 1 is the least that's technically possible. Horrible service. The bus was 6 hours delayed and they were onboarded random passengers and stopping for hours without any communication with the AC switched off for prolonged periods in the AC Bus. The food/washroom stops were horrible and there was no apology or compensation provided despite the massive delay. Absolutely horrible, please save your time and money and book the ticket somewhere else with a different bus operator.
The worst travel expirience i had with red bus. I booked a single sleeper bus but when the bus reaches they said the bus is fully double sleeper you have to adjust. Secondly the whole sleeper seat was wet due to ac vents. And they were asling to adjust
The red bus is the worst bus i have ever seen in we have booked 6 seats from haldwani to dehradun for 30th August and today we are traveling to dehradun the departing time was 9:30 and then message came suddenly that bus was canceled at just end they did this and the bus was not canceled they just did because offline people give more money at that time of booking
Worst Travel Experience Ever!
The operator cancelled the bus, but I still did not receive my refund. Despite contacting customer service, there was no proper response or resolution.
This is completely unacceptable and feels like customers are being taken for granted. If a bus is cancelled by the operator, the customer deserves a full and timely refund.
Very poor customer service, terrible travel experience, and absolutely no accountability. I would not recommend this service to anyone.
⭐ 1/5
Honestly, I am extremely stressed and disappointed with redBus. I had a Delhi–Ahmedabad bus booked for ₹2,500. Due to an emergency, I informed the bus operator at around 3:30 PM, before my 4:50 PM departure. Still, redBus keeps calling me repeatedly just to say, “Ma’am, we cannot do anything.”
If you cannot do anything, then WHY do you keep calling me? After all this stress and repeated conversations, you are offering only ₹300 out of ₹2,500 as an exception? Seriously?
I am not asking for special treatment. I am asking for a fair resolution considering that I informed the operator before departure. This entire experience has been extremely frustrating and mentally exhausting.
I genuinely hope redBus reviews this case properly. If this is how customers are treated during emergencies, I will have no choice but to raise the complete matter on social media and consumer review platforms.
Chor hai sale red bus and mahalaxmi bus wale no professionalism jahil hai sale sab ke sab na bat karne ki tamij na kuch sale ticket cancel Kar ke high rate me sale Kar detevhai very very 3rd class services
Worst offers and extremely poor service. Misleading offers, zero customer support, and prices are always higher than the market. It feels more like a marketing gimmick than a service focused on customers.
Route and pickup point not updated. Actual pick up point was one kilometre ahead of the one shown on the map. Live tracking of the bus continued to show the wrong pickup point. Thankfully I checked with the agency nearby who confirmed that the bus won’t be coming there. I called the conductor who confirmed the actual pickup point and thanks to a passerby who dropped me on his scooter that I was able to catch the bus.
Redbus and Prasanna Purple should update the route to avoid such inconveniences that could actually result in someone missing their bus.
Extremely disappointing experience with RedBus & Raj Ratan Travels
I booked my Mumbai to Indore journey (approx. 12 hours) through RedBus. While selecting the bus, I specifically relied on RedBus’s Comfort Rating of 9.1/10 and therefore chose Raj Ratan Travels.
The normal fare for this route was around ₹1,600–₹2,000, but I paid approximately ₹3,130 (₹2,600 + ₹530) because I was willing to pay extra for comfort and safety. I am a claustrophobic patient, so for a 12-hour journey, comfort was not a luxury for me—it was a genuine requirement. I trusted RedBus’s rating and expected a safe and comfortable journey.
But after boarding, the reality was completely different.
The AC in my cabin was not working, the cabin light was not working, and Wi-Fi was also unavailable. I immediately contacted the bus operator, but I did not get any meaningful resolution.
Since I had booked through RedBus and had specifically chosen the bus based on RedBus’s comfort rating, I contacted RedBus customer support expecting them to help.
Unfortunately, the experience became even more frustrating.
I was repeatedly told things like:
- “We are trying to contact Raj Ratan Travels, but nobody is answering.”
- I was initially offered ₹310 compensation (10%), although I could not find such a 10% compensation policy clearly mentioned on my ticket or while booking.
- I was then told that a supervisor would call me within 1 hour.
- After waiting around 1 hour 30 minutes, I had to call again myself.
- Then I was told the supervisor would call within 10 minutes.
- Another 30 minutes passed, and again nobody called.
- Finally, after I contacted them again, I was told that an investigation team would look into the matter and I would receive an update within 48 hours.
Honestly, what am I supposed to do during a 12-hour journey while sitting in an uncomfortable/non-functional cabin after paying a premium specifically for comfort?
More importantly, what if my health condition had worsened because of the situation? Who would have taken responsibility?
I paid extra because I trusted RedBus’s Comfort Rating. If the actual facilities do not match what is represented on the platform, then customers are being encouraged to pay a premium based on information they reasonably expect to be accurate.
The most disappointing part was not only the missing facilities—it was the lack of ownership and support when I reported the issue.
As a customer, I should not have to repeatedly call, wait, explain the same problem multiple times and chase the company for basic assistance.
RedBus may call this a customer-support case or an investigation, but for the passenger sitting inside that bus, this is a real-time comfort, safety and trust issue.
I genuinely expected much better from RedBus. After this experience, I would seriously reconsider trusting the platform’s comfort ratings or paying a premium based on them.
RedBus and Raj Ratan Travels need to seriously look into this—not just offer a token compensation, but address why customers are being charged a premium for facilities that are not actually provided and why meaningful support is unavailable when something goes wrong.
RedBus PKR service we’re useless on time and as well they don’t care p passenger. I booked ticket about 900 rs and was waited more than 2 hours. I followed them wasn’t on time. They told me you are were drunk and left me from picking pint. Don’t believe them . Useless service at all
MANIK Travels Todays very bad experience and the drivers back answering the the passanger the time he told us to drop us to jalgaon was 8.45am and the bus at this given time is at parola saying that roads are bad while they are giving place to comercial passengrs Iam going to give negative feedback on all the websites available on Google l am very dissatisfied from this service by suggesting to you all not to book this travels
This red bus service worest service west of time and irrilavent answer driver and staff drop time 7 40am but dropping time 10 20am to much late west of the service person going to Bangalore from Hyderabad. Because of government job reporting that office entry time is last 10 :30am only What is the use ? West time worest service.red bus support service also un response this issue in responsible team of red bus service
Very worst bus booking platform
After multiple complaint they don't care about us
I thought they working for bus owner's
Worst Customer service
I just deleted this application and installed abhi bus
Ticket got booked wrong date due to application issue
During booking i had selected 13 Dec, the website clearly showed availability for 13 dec , however my ticket was generated for 12 dec . It was clearly a bug with their application . when I contacted Redbus customer support , they refused to refund as it was within a day of travel . Unreliable application and poor customer service
Worst Bus App and Worst Customer Support and Worst Bus Operators
Worst Bus App, they operate with worst bus operator, who will cancel the Bus at the last moment when they see they do not have many customers, they will charge you for sleeper seats and then allot your uncomfortable sitting one. When you escalate the answer will be as below from the RED Bus executive will tell you he will escalate. When asked about the Price difference then the executive will tell you that either he can compensate or escalate the issue. Such a pathetic customer service. Kindly be aware with such fraud site (REDBUS) and BUS Operators
This app gives the pathetic service with no refunds initiated thrice as no bus driver came, even after informing the customer service they refused to help.
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