They took 200/- as a cancellation fee…
They took 200/- as a cancellation fee in 700/- even though I have cancelled minutes after booking. It's really terrible. I wanted the authorities take some actions to prevent these unfair fee.
About Redbus
Data updated- Website
- redbus.in
- Category
- Vehicles & Transportation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 241 reviews
- Replies to negative
- 0% (0/217)
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Is Redbus legit?
Redbus (redbus.in) has a 2.1 out of 5 rating on OK.one, based on 303 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Many consumers expressed intense frustration regarding customer support, pointing out that assistance lines remain constantly busy, agents are completely unresponsive, and getting a timely resolution is nearly impossible. People also highlighted major problems with the booking and refund procedures, describing sudden trip cancellations, unexpected delays, and severe difficulties in obtaining their rightfully owed money back. Some reviewers were happy with the smooth booking steps, cooperative assistance, and generally comfortable journeys provided by specific travel operators. These individuals noted that certain drivers and conductors were very helpful with luggage, while a few journeys managed to remain completely on schedule and relaxing overall.
Auto-generated from all reviews of this business. For reference only.What people say
Worst behaviour with passengers they…
Worst behaviour with passengers they won't Stop at exact location they don't have respect on ladies especially the indra bus worst worst redBus
Worst Service Provider
Worst Service Provider. Worst Broker/Mediator. Has no control on bus services and neither can refund or support you in case of bus service failure. Unreliable. A Service you can not trust.. Pathetic Experience.
Request for Refund Due to Incorrect Bus…
Request for Refund Due to Incorrect Bus Timing Information Dear RedBus Customer Support, I am writing to raise a complaint regarding my recent ticket booking from Ballari to Anantapur. While booking the ticket, the departure time displayed on the RedBus app was 6:00 However, the actual bus timing was different, and I was unable to travel due to the incorrect information provided on your platform. This caused me significant inconvenience and financial loss. As the issue occurred because of incorrect timing information shown by RedBus, I request a full refund of my ticket amount at the earliest. Please review my complaint and process the refund as soon as possible. I can provide my booking ID and other details if required. Thank you for your prompt attention to this matter.
Holding refund amount
Very dissapointed with their service, app and response. They have been holding my refund amount from April. Now there is no response for the complaint i have registered.
A major accident happened this Tuesday…
A major accident happened this Tuesday 4th August. Till now no one contacted the victims. Playing with people's lives and to be honest you people will definitely suffer. 13 people were severely injured no response.
It's one of the worst it's a not…
It's one of the worst it's a not trustble refundble polices worst......
I am very disappointed with RedBus
I am very disappointed with RedBus. I tried multiple times to cancel or reschedule my booking, but neither option worked. I also contacted customer support, but I did not receive any helpful response. Because of this issue, I lost my money and had a very frustrating experience. A service like this should provide proper support and working cancellation or rescheduling options. I expected much better from RedBus. I will think twice before using RedBus again, and I hope you improve your customer service and booking management.
TROUBLE IN LAST MINUTE
We had planned a trip from Delhi to Jim Corbett and booked return bus tickets through RedBus. Unfortunately, the return bus was cancelled at the last minute by the operator. This was highly irresponsible, as no alternative service was provided. Such last‑minute cancellations put passanger in serious trouble and show poor coordination between RedBus and bus operators. Passengers should be cautious while booking, as reliability and customer support appear weak. Trust is built on accountability, and in this case, both the operator and RedBus failed to deliver.
It's okay but my sleeper AC was not working properly, sleeper sheet are clean their so dust
Sleeper sheet are not clean sheet are full of dust, AC had water tapping issue, late arrival, but booking is smooth and cheap, costomer Care are coperative, journey was smooth and comfortable.
Very horrible experience
Very horrible experience, redbus cancelled my ticket but did not refund my money its been 15 days im raising this issue but no update from their side
⭐ 1 Star
⭐ 1 Star I booked 3 tickets through RedBus for PVS Tours & Travels from Udupi to Mira Road on 18/07/2026. Unfortunately, my experience was extremely disappointing. The PVS bus broke down at around 2:30 AM, and passengers were stranded for nearly 5 hours before a replacement bus arrived. Even after waiting, the replacement bus provided only 2 seats instead of my 3 confirmed seats, and we were asked to "adjust." The bus also did not drop us at our booked destination (Mira Road). Instead, we were dropped at Borivali, forcing me to spend an additional ₹250 on a cab. Overall, I reached my destination approximately 12 hours late. I also contacted RedBus multiple times for support. However, I was not satisfied with the resolution offered. Due to the unresolved issues, I have filed complaints with the National Consumer Helpline against both RedBus and PVS Tours & Travels. I am sharing my genuine experience so that other passengers can make an informed decision before booking.
Call before reaching destination
Call before reaching destination that’s good
Extremely Disappointing Experience with…
Extremely Disappointing Experience with NeoGo Bus & RedBus I had a very disappointing and frustrating experience with NeoGo Bus through RedBus on 25th July. My scheduled bus was at 11:15 AM, but it was rescheduled to 12:45 PM. I was informed about the change only through a message. When I tried to cancel my booking because of this unexpected change, NeoGo refused to provide even a partial refund, which was extremely disappointing. The journey itself was also terrible. The bus quality was very poor, there was almost no proper coordination or communication throughout the journey, and I was finally dropped at Transport Nagar around 9:00 PM. I had to face a lot of inconvenience, especially because I had to travel for almost 9 hours. What was even more shocking was the miscommunication from RedBus. Even after my bus timing had been rescheduled to 12:45 PM, I received a message from RedBus around 5:00 PM stating that my bus was at 11:15 AM, along with a message wishing me a good journey. This clearly shows a serious lack of coordination between RedBus and the bus operator. Unfortunately, this was the second time I have had such a bad experience with NeoGo, and after this incident, I would definitely not prefer travelling with NeoGo again. This entire experience was a complete waste of my time, money, and energy. I sincerely request RedBus to look into this matter, improve coordination with its bus operators, and take appropriate action regarding rescheduling, poor service, communication gaps, and refund issues. Overall, this was a very unpleasant experience, and I would not recommend NeoGo Bus to anyone.
Very good 👍🏻😊
Very bad and poor bus facility not…
Very bad and poor bus facility not Coprative with passanger shame on them Please don't take the service of redbus
Inconvinience with RedBus Experience on a two way booking.
I had booked a two way bus, Bangalore 🔄 Mangalore, on RedBus App with Bus Name: Dreamz Bus Travels and Travel on July 17th, 2026 (Ticket No.: TV8D63611016) and July 19th, 2026 (Ticket No.: TV8D34600933). The experience was terrible and this isn't the first time I am facing this issue. Reporting it officially now, as this same problem has been occurring multiple times. I had issues boarding the bus on July 17th, 2026. The bus I booked on the App was different from what I had to travel (Kohinoor). Though the bus was AC Sleeper, there wasn't any spacing for the window and was very suffocating throughout the journey, which wasn't what I had signed up for and booked. The location provided in the RedBus app is different from where the bus had stopped. This is unacceptable for any passenger and has caused me a lot of trouble with back for fourth location changes. I have faced this issue multiple times with RedBus. The driver and conductor were nice enough to share with me their live location and help me board the bus which stood ~4Km away from the pickup location shared in the Tracker on RedBus App. The bus authorities even got into a fight with the localities in Yeshwanthpur, Bangalore and created a chaotic situation for all the passengers. They need to be well aware of the safety of passengers aboard and avoid all sorts of nuisance. The argument and fight took place for a very long time causing fear amongst passengers. The bus was supposed to arrive in Mangalore at 4:30am IST. However, the bus was delayed by ~4hrs and reached ~9:15 am IST. On the round trip from Mangalore to Bangalore in the very same bus, the boarding location was wrongly updated on the APP again and I had to manually share my location with the bus operator. Additionally, there was another passenger in my seat and I was requested to compromise my comfortable lower berth single seat with an upper berth single seat, which was totally unacceptable for me. The bus authorities need to be aware of the seating of all passengers. After waiting for quite some time, I got my aligned seat back. The bus was supposed to arrive in Bangalore at 6:30am IST. However, the bus was delayed by ~3.6hrs again and reached ~9:30 am IST. Overall this was a really bad experience for me from RedBus and is not acceptable for any future bookings. I am officially reporting this issue and most of the passengers have faced the same problems. I would definitely hesitate to book any further tickets on RedBus going forward due to this experience.
Blink Bus should be converted into a…
Blink Bus should be converted into a cargo service because it is not suitable for passengers. It has no proper timetable and stops anywhere to unload goods. The scheduled departure time from Gorakhpur is 11:35 AM, but the bus is still in Faizabad. This is completely unacceptable for passenger service.
Very bad service Red bus fake comment…
Very bad service Red bus fake comment karte ho aap log ki 3× Refund hota hai agar bus ke wajah se galti hai to Please aap mera 3× Refund kariye.
Maine abhi just ticket book kiya aur…
Maine abhi just ticket book kiya aur mera date ka issue hogya toh 2 min me maine cancelled bhi nahi krne de rhe hai i hate this appp yarr red bus please mere 2000 wapas dedoo yarr please
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