Redbus (redbus.in) has a 2.1 out of 5 rating on OK.one, based on 303 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Many consumers expressed intense frustration regarding customer support, pointing out that assistance lines remain constantly busy, agents are completely unresponsive, and getting a timely resolution is nearly impossible. People also highlighted major problems with the booking and refund procedures, describing sudden trip cancellations, unexpected delays, and severe difficulties in obtaining their rightfully owed money back.
Some reviewers were happy with the smooth booking steps, cooperative assistance, and generally comfortable journeys provided by specific travel operators. These individuals noted that certain drivers and conductors were very helpful with luggage, while a few journeys managed to remain completely on schedule and relaxing overall.
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I have booked tickets from udaipur to ajmer on 22 sep 2026 I. The morning.
Because my train was canceled.
I wanted to reach my destination on time. First I call driver number to know what time bus is picking me but calling ten times to driver no reply at all.
Finally dial customer care and they asked me to wait 20 minutes to get a call back from driver. Driver called me and give details that bus is 2 hours delay from actual time.
I was shocked Because I wanted to reach on time.
I asked customer care to cancel my ticket and refund my money.
The lady said '' ok sir we will proceeding your request and After 48 hours refund process will start.
After 48 hours i got only 112 rs instead of 746.
Very horrible condition i can't recommend to any one this bus services.
RUDE UNAPOLOGETIC behaviour with zero humanity and empathy for medically ill lady travellers
We were dealing with a genuine and unexpected medical situation involving two lady's traveller, and given the circumstances, we requested redbus team and contacted several times with 5 different agents and 1 supervisor and explained the situation each time due to their own lack of communications with extremely RUDE behaviour and no lack of empathy to consider rescheduling the journey or refund or offering any suitable alternative in extremely difficult situation. But our request was totally denied without any meaningful consideration of the emergency. What was even more upsetting was the experience with your customer support team. Instead of receiving basic understanding and assistance during a critical situation, we were met with a negative, and unsympathetic response with extremely RUDE behaviour. As two women travelling late at night for 11hrs, we were already in a difficult and uncomfortable situation, and the lack of support from REDBUS and MR TRAVEL buses made the circumstances even more distressing.I understand that bookings may be subject to certain policies and terms. However, customer service should also demonstrate basic empathy and reasonable consideration in genuine medical emergencies, particularly when the safety and well-being of women's travel are involved. STEALING PEOPLE MONEY WITH UNAPOLOGETIC BEHAVIOUR AND SHAMELESS NEGATIVE ANSWERS. TOP ON THAT EVEN WHEN BUSES ARE PREBOOKED AND FULL, BUS STAFF TAKE MORE PASSENGERS WITH LESS MONEY AND MAKE THE FULL TRIP EXTREMELY UNCOMFORTABLE WHO PREBOOKED WITH OVERPRICED TICKETS. ALL REDBUS STAFF BEHAVIOUR WAS EXTREMELY RUDE AND UNAPOLOGETIC. EXTREMELY POOR AND PATHETIC EXPERIENCED TWISE. WORST PLATFORM EVER 😡😡😡
Extremely disappointing and misleading experience with RedBus.
I booked an Orbit bus from Amritsar to Chandigarh through RedBus, paying ₹700 per ticket, specifically because the listing clearly stated that the bus was a **Mercedes-Benz AC bus**.
When the bus actually arrived, it was NOT a Mercedes-Benz. It was an ordinary AC bus with extremely dirty seats, very small and uncomfortable seating, and an overall terrible travel experience. The condition of the bus was nowhere close to what was advertised.
If RedBus clearly mentions “Mercedes-Benz” on the app, then that is what the customer should get. You cannot advertise one type of bus, charge a premium for it, and then send a completely different, inferior bus. I would have NEVER booked this bus had I known what I was actually going to get.
I contacted RedBus customer support multiple times. Their response was that they could offer me a ₹200 refund. But honestly, that is not the point. The issue is that I paid ₹700 for a service that was falsely represented. Once you're standing on the road waiting for your booked bus, you cannot simply refuse it and start searching for another bus. RedBus put me in that situation by providing something completely different from what was advertised.
What makes this even worse is their absolutely pathetic customer service. I was told that the matter would be escalated and I explicitly said YES, please escalate it. After that? Nothing. Absolutely nothing. They stopped responding and never followed up. I have essentially been ghosted by customer support.
This is not just about ₹200. It is about misleading customers, taking their money, providing an inferior service, and then refusing to take responsibility for it.
RedBus needs to understand one very basic thing: if you advertise a Mercedes-Benz, provide a Mercedes-Benz. Don't advertise something premium, charge premium prices, and then send a completely different bus.
After this experience, I would strongly advise people to think twice before trusting the bus details shown on RedBus, because apparently what is written on the app cannot be relied upon — and when things go wrong, getting a proper response from customer support is another struggle altogether.
Very poor service. Very poor accountability. Very poor customer support.
1 Star – Extremely Disappointing and Unacceptable Service
We paid ₹7,250 for a Bangalore to Jaipur bus ticket for a 95-year-old senior citizen. After taking the full fare, the destination was changed at the last moment from Jaipur to Jodhpur, creating huge inconvenience and stress for an elderly passenger.
If you are charging ₹7,250 for Bangalore–Jaipur, you are responsible for providing the service that was actually booked and paid for. Changing the destination at the last moment, especially for a 95-year-old passenger, is completely unacceptable.
The lack of proper communication, responsibility and consideration for senior citizens is extremely disappointing. Customers pay for a specific destination and should not be forced to accept a major change at the last moment.
₹7,250 is not a small amount. We expect accountability, transparency and proper customer service.
I would strongly recommend that the company explain why the destination was changed and provide an appropriate refund/compensation for the inconvenience caused.
Very poor experience. Completely unacceptable service.
Dear Team,
I am writing to bring to your attention an issue I experienced during my recent journey on your company bus.
The bus developed a technical issue during the journey, but unfortunately, passengers were not informed about it. I was scheduled to get off near the airport to catch a flight to Dubai.
At around 1:30 a.m., I woke up as the bus had become extremely hot and uncomfortable, and I was finding it difficult to breathe. When I enquired with the driver, I was informed that the bus had a technical issue. My flight was scheduled for 4:00 a.m., so I requested assistance in arranging a taxi to the airport. The driver explained that it would be difficult to find a taxi at that time and location. However, he kindly made an effort to take me to Athani as quickly as possible, and I appreciate his assistance in that situation.
There was also another issue when I got off the bus. The conductor handed me the wrong bag without confirming with me whether it was my luggage. As it was dark, this caused additional inconvenience and confusion.As it was late for the flight I rushed with my bags and only realized when I reached Dubai it was a wrong bag. I had to take another flight back to return the bag.
I would like to suggest the following measures to help avoid similar situations in the future:
1. **Inform passengers about technical issues:** If a bus develops a technical problem, please check whether any passengers have flights to catch or other urgent commitments and inform them promptly, so they have an opportunity to make alternative arrangements.
2. **Confirm passengers' luggage:** Before handing over luggage, the conductor should always confirm with the passenger that the bag belongs to them, particularly when it is dark or when several bags look similar. This can help prevent passengers from receiving the wrong luggage and the inconvenience that follows.
I am sharing this feedback with the intention of helping improve the service and passenger experience. I would appreciate it if these points could be taken into consideration.
Thank you for your attention.
Regards
Sreeja
Travelled from tiruchendur to banglore on 9/September in rihan travel. Bus arrived to my stop 2 hours delay. Have raised complaint in redbus to refund ticket money since as per PRIMO commitment if bus gets delayed beyond 1 hour then we get refund of ticket amount. inspite of complaints and customer support calls no response from redbus team and am a regular user of redbuss
Very disappointing experience with the laxmi holidays bus service.
The conductor’s behaviour throughout the journey was extremely rude and unprofessional. Our luggage was neither properly accommodated inside the bus nor was a water bottle provided. We had to keep our luggage with us on our seats while travelling.
During the scheduled stop, the conductor kept rushing passengers and did not even allow enough time for everyone to comfortably get down. Around 4 AM, he repeatedly told passengers to get down quickly. When passengers finally started getting off, the bus was not stopped at the proper location and was driven approximately 1 km ahead, forcing us to walk back.
The overall staff behaviour was extremely poor and made the journey unnecessarily uncomfortable.
I am genuinely disappointed with the service and will not be travelling with this bus service again.
Dear redBus Support Team,
I attempted to book a bus ticket through the redBus app/website, and the payment was successfully deducted from my account. However, the ticket was not booked and it is not showing under My Bookings.
I also tried to contact the Help & Support section, but it is showing a “502 Bad Gateway” error. I have also tried calling customer support, but the call is not connecting.
Please check this transaction and either confirm my ticket booking if the payment was received successfully, or process the refund at the earliest.
I am attaching screenshots of:
Payment deduction/transaction
Booking status / My Bookings
502 Bad Gateway error
Please look into this on priority and provide me with a confirmation regarding the booking or refund.
Booking/Transaction Details:
Name: Jitendrta Singh
Payment Date & Time: [14 sep 2026 & 05:05 PM]
Amount Paid: ₹[ 549]
Mobile Number:
I look forward to a quick resolution.
Regards,
Jitendta Singh
In red bus app, timings were different from the ticket I got in mail. When I tried to contact about this issue, customer service person has ended the chat in between without the solution and I called red bus customer service they have repeated same thing about bus timings 3times, first they said the timing in app and later after checking about timing, changed the timing which I got in ticket and said they will connect to some support person, but said now it's busy can't connect and ended the call, first time I tried to book, faced very bad experience.
Extremely disappointed with my redBus experience today.
I accidentally selected 10 September instead of 11 September while booking my Goa → Bengaluru ticket. I caught the mistake several hours before departure and immediately contacted support.
I wasn't demanding a free cancellation. I literally offered to pay the fare difference and rescheduling charges to move the ticket by ONE DAY.
Response: No reschedule. No refund. No alternative solution.
What's the point of contacting customer support before departure if they cannot even attempt to help with a genuine booking error?
@redBus_in please escalate this. I'm happy to accept a reschedule, travel credit or reasonable partial refund. I just want a fair resolution.
Worst experience with redbus..for any emergency if you try to contact redbus ...you will die before call connect.
I tried almost 10times to reach atleast customer care..but no use. I couldn't connect ,then why we need to use redbus app.
I am extremely disappointed with my Starline Bus journey.
My ticket was booked for Chikhli to Ahmedabad on 09/09/2026, with a scheduled departure time of 2:30 AM from Kodiyar Katiywadi Dhaba.
I reached the pickup point on time with my wife and small child, but the bus did not arrive at the mentioned pickup point. I continued waiting, and even at approximately 3:20 AM, there was no proper pickup or clear information.
Travelling with a small child and wife at this late hour made the situation extremely stressful and unsafe. If the bus was delayed or the pickup location had changed, I should have been informed clearly in advance.
PNR: 198381
Bus No.: AR-01-V-1006
Scheduled Time: 2:30 AM
Pickup Point: Kodiyar Katiywadi Dhaba
I request redBus and Starline Bus to investigate this matter seriously and provide an explanation and appropriate compensation for the inconvenience and distress caused to my family.
Extremely poor service and very disappointing experience.
The busvwas delayed by 3 hours yet redbus was not bothered to indorm us they said we will call u but nver called even once. Multiple times i called redbus for drivers information but they couldn't provide
I missed my train inspite of telling the driver i have a train to board he always reply yes we will reach in a very rude way
Disgusting service . Please do not use this app or platform
⭐ 1/5 — Absolutely Disgraceful Experience
This has been one of the worst booking experiences I have ever had.
I made an instant booking, and the system selected/entered the wrong travel date on its own. I immediately tried to correct it, but even after entering the correct date, the system again showed the wrong date. This was clearly not my mistake.
The most frustrating part is that I raised the issue within minutes of making the booking, yet RedBus simply refused to make any meaningful correction, reschedule the ticket, or provide a proper refund.
Taking money from a customer and then hiding behind rigid policies when the problem occurs within 10 minutes of booking is absolutely unacceptable. What kind of customer service refuses to help even when the issue is reported immediately?
Honestly, this entire experience feels extremely unfair and completely customer-unfriendly. You pay your money, face an issue that isn’t even your fault, and then you’re basically told that nothing can be done.
RedBus seriously needs to fix its booking system and customer support. A company handling travel bookings should be solving problems, not making customers suffer for them.
Extremely disappointing. I would strongly think twice before using RedBus again. My contact no 8934978672
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