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Travel & Vacation

Reservation Centre LLC

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102 reviews

3.7102 reviews
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About Reservation Centre LLC

Data updated
Website
reservationcentre.us
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
4 reviews
Replies to negative
85% (29/34)
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About this business

We are the team of travel specialist, specializing in online and offline bookings, which makes the customer’s booking experience hassle free. Our travel experts cater to every booking requirement of the customer and customize accordingly.

Written by the business, not verified by us.

Is Reservation Centre LLC legit?

Reservation Centre LLC (reservationcentre.us) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 31% give 1 star; The business has replied to 85% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-09-03.

What people say

I paid for 2 days but only got one!

I paid for 2 days but when I checked my confirmation it was only for one day and they said I would have to pay double to get the 2 days I already paid for. I called back before an hour was up and was told they don't give refunds. I explained that the sales rep tricked me and they said they would get back to me in 72 hrs. Still haven't heard from them. Also, I did not know they were a third party because I went directly to the Hilton page! This is a total scam and now a rep that sounds like a total foreigner has my credit card number!!!

Reply from Reservation Centre LLC2024-06-06

Hi Marianne Kelly Kindly accept our sincere apologies for the inconvenience caused to you. I would like to inform you that We have kept your complaint on high priority, but We regret to inform you that we couldn't locate any booking under your name within our records. It appears that the booking was made through another company, and there are indications that it might not be legitimate. For last few days its appears that some feedback was inadvertently directed to us (www.reservationcentre.us), despite it being intended for another company. As there is similar name companies provide hotel booking services as follow 1. (https://reservationscenter.com/) 2. (www.reservations.com) These companies not associated with us and may lead such misconceptions. so request you to coordinate with the company from where you opted the service. Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at [email protected]

Terrible customer service

Terrible customer service Will never use again

Reply from Reservation Centre LLC2024-06-06

Dear Rachel, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced, it seems there might have been a misunderstanding or confusion as the feedback you described does not align with our standard procedures. Could you please confirm if you were interacting with our company specifically? If not, we apologize for any confusion and kindly request that you reach out to the appropriate organization to address your concerns. Ensuring customer satisfaction is our top priority, and we take your feedback very seriously. To assist us in addressing this issue promptly, could you please provide more details about the incident? Any additional information you can provide will help us investigate and take appropriate action to prevent similar occurrences in the future. Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at [email protected]

This is a scam booking site

This is a scam booking site. The price listed online is low, but when I called to confirm it, there are actually no such tickets at all. So beware of cheating.

Reply from Reservation Centre LLC2024-05-30

Dear Zhaochun Chen, Kindly accept our sincere apologies for the inconvenience caused to you. I would like to inform you that We have kept your complaint on high priority, but We regret to inform you that we couldn't locate any booking under your name within our records. It appears that the booking was made through another company, and there are indications that it might not be legitimate. For last few days its appears that some feedback was inadvertently directed to us (www.reservationcentre.us), despite it being intended for another company. As there is similar name companies provide hotel booking services as follow. 1. (https://reservationscenter.com/) 2. (www.reservations.com) These companies not associated with us and may lead such misconceptions. so request you to coordinate with the company from where you opted the service. Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at [email protected]

This number and address is for a law firm and not in good standing best I can tell. When I called them they use Priceline to book travel, hotel, etc. Total Company in the middle to increase rates.

Reply from Reservation Centre LLC2024-05-24

Hi Jim Robertson Kindly accept our sincere apologies for the inconvenience caused to you. I would like to inform you that We have kept your complaint on high priority, but We regret to inform you that we couldn't locate any booking under your name within our records. It appears that the booking was made through another company, and there are indications that it might not be legitimate. For last few days its appears that some feedback was inadvertently directed to us (www.reservationcentre.us), despite it being intended for another company. As there is similar name companies provide hotel booking services as follow 1. (https://reservationscenter.com/) 2. (www.reservations.com) These companies not associated with us and may lead such misconceptions. so request you to coordinate with the company from where you opted the service. Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at [email protected]

With over 15 years of experience in the…

With over 15 years of experience in the hospitality industry, I booked our family reunion travel reservation with this company. I must admit that I was a little nervous about booking so many reservations in one place, but I decided to use their service, and I must say that everything went smoothly; we had no problems at all. They offered fantastic customer service.

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