Excellent customer service
Reply from Restream2026-04-09
Thank you for taking the time to share this. We'll keep it up! ~ Anya, Product Marketing
About Restream
Data updated- Website
- restream.io
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 94 reviews
- Replies to negative
- 78% (7/9)
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About this business
Restream helps content creators produce high-quality live videos with ease. Whether you're a business, church, gamer, or podcaster, you can stream on Facebook, YouTube, X, Twitch, your own website, and much more at the same time.With Restream, you can run live interviews, announce company news in real time, host live shopping events, record podcasts, broadcast offline concerts and conferences, conduct Q&A sessions, demo products, or stream gameplay.Our most beloved tools? A multistreaming plugin for software like OBS, web-based studio, pre-recorded streaming, live guest invites, video clip trimming, QR codes for live sales, and multi-chat.Join 6M+ streamers who trust Restream to amplify their live presence across all channels.
Written by the business, not verified by us.Is Restream legit?
Restream (restream.io) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 78% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally responsive, incredibly friendly, and available around the clock to successfully resolve complex technical streaming issues. Many people note that staff members consistently go above and beyond to provide effective solutions, ensuring that every single live broadcast runs smoothly without interruptions. However, some customers also noted that interacting with the support team can sometimes feel frustrating when technical problems are not properly resolved during conversations. A few reviewers mentioned that they felt unfairly blamed for technical faults rather than receiving constructive assistance or helpful guidance from agents.
Auto-generated from all reviews of this business. For reference only.What people say
Stephen is the greatest!
I encountered an issue with the channels not syncing correctly, so contacted support. The super nice, kind, respectful, professional, and patient support team member I spoke to, Stephen, handled things amazingly! Stayed on chat with me for hours diagnosing the problem and providing possible solutions then we eventually found the problem by them trying it on a new account. It was very quickly passed onto the engineering team and very quickly after that followed up on with Stephen to make sure everything was good. People like Stephen and the engineering team are the reason I plan to use Restream indefinitely!
Reply from Restream2026-04-09
Stephen went all in on this one. This is such a detailed and kind review, we're sharing it with the whole team. Thank you for sticking with us through the troubleshooting! ~ Anya, Product Marketing
I had a problem getting into my account…
I had a problem getting into my account and Den helped us so much by getting us back into our account. The people here will try every solution to your problem til it is solved.
Reply from Restream2026-04-09
Getting locked out is stressful, so really glad Den got you back in! That persistence to try every solution until it works is exactly the attitude we want from our team. Passing this along to Den now. 🙌 ~ Anya, Product Marketing
Had a problem with a subscription where…
Had a problem with a subscription where I had made a mistake with the details. All resolved in minutes with very efficient and pleasant service and interaction. Professional and polite.
Reply from Restream2026-03-13
So glad we could sort that out quickly for you! Mistakes happen to the best of us — what matters is getting it fixed fast. Thanks for the kind words, and don't hesitate to reach out if you ever need anything! 🙌 ~ Anya, Product Marketing
Restream is awesome sauce!
restream is actually a good service even for the free users, customer support is excellent, i love their service~
Reply from Restream2026-03-13
Stoked to hear you're loving the service — free users are just as important to us, so it's awesome to know that comes through. Our support team will be thrilled to hear this. Thanks for the love! 🖤 ~ Anya, Product Marketing
I am a DJ that is not so tech sound
I am a DJ that is not so tech sound. However, with RESTREAM, I know I can feel confident in my streams, that they are operating as I wish because when I need support the support is available 24/7. The RESTREAM team are not only available but they take a position of excellence with their prompt responses, and follow through. In some cases these days, to be a DJ one must also be an "IT" person.... which I am not. But like I said, I am taken care of anytime I need it. Keeps my DJing Dreams Alive!! And my streams the way I want them to be.
Reply from Restream2026-03-13
Keep those DJing dreams alive! 🎶 You focus on the music, we've got the tech side covered. Knowing our 24/7 support gives you that peace of mind means everything to us. Your streams are in good hands, always! ~ Anya, Product Marketing
They are great especially Niel guy…
They are great especially Niel guy working with chat support helpt a lot I fully reccomendf their service!
Reply from Restream2026-03-13
We'll make sure Niel sees this — he's going to love it! 😄 So happy the chat support hit the mark. Thanks for the recommendation, it truly means a lot to us! ~ Anya, Product Marketing
They have a great support team.
Reply from Restream2026-03-13
That means the world to us — the support team works so hard and this kind of feedback makes it all worthwhile! ❤️ Thanks for taking the time to share! ~ Anya, Product Marketing
The guys a Restream help me navigate…
The guys a Restream help me navigate the issues i was having. They were fast and very responsive! Thanks
Reply from Restream2026-03-13
Navigation issues are no fun, so glad the team could jump in and get things sorted quickly for you! Fast and responsive is exactly what we aim for. Thanks for the kind words! 🙌 ~ Anya, Product Marketing
very nice and good man
Reply from Restream2026-03-13
Ha, we love the enthusiasm! 😄 So happy you had a great experience with us. Thanks for taking a moment to share — it means a lot! ~ Anya, Product Marketing
very good agent very helpful i…
very good agent very helpful i appreciat it
Reply from Restream2026-03-13
So happy to hear the agent was helpful — that's what we're here for! We really appreciate you taking the time to share. 😊 ~ Anya, Product Marketing
`excellent and professional customer…
`excellent and professional customer service from the team. Niel was very helpful thanks team
Reply from Restream2026-03-13
Excellent and professional is the goal — so glad the team delivered! We'll pass along the love to Niel, he deserves it. Thanks for the shoutout! 🌟 ~ Anya, Product Marketing
This company cares about the people.
Reply from Restream2026-02-18
This is such simple and powerful feedback. Thank you for that! We are honored to support your streams and are here for you anytime you need us! ~ Anya Product Marketing
Human Support from a Tech company? a Happy Surprise
I'm not even a paying user of their platform and they gave live on-demand support with an actual person. This is unheard of in tech. I literally have only a few bots following me - these guys are serious about their company. BIG credibility boost. (btw they were helping set up a DIFFERENT company's service)
Reply from Restream2026-02-16
Wow, this made our day! 🙌 Everyone deserves real human support — whether you're just getting started or have thousands of followers. Can't wait to see where your streaming journey goes! 🚀 ~ Anya, Product Marketing
The support team provides excellent service.
I am very happy to be a member of the Restream family, because this platform is very convenient and highly functional. Respectfully, 👋🎉😊 Mirfayaz Likmekani (ATİŞ TV)
Reply from Restream2026-02-16
Thank you so much, Mirfayaz! 🙌 It means a lot hearing this from you. We're happy to have ATİŞ TV as part of the Restream family — and our support team will love seeing this! 🚀 ~ Anya, Product Marketing
my best review
they are the nicest of any company I've talked to ever and that's saying something, I will continues to use their services because they deserve it
Reply from Restream2026-02-03
"The nicest of any company" — we're framing that one! Seriously, though, thank you for sticking with us and for taking the time to share something so kind. We'll keep earning it. 💛 ~ Anya, Product Marketing
Restream customer support is EXCEPTIONAL
Restream customer support is, no exaggeration, the best tech support I've ever received from any company, and I've worked in the IT industry for 40 years. All the support staff I've dealt with have been friendly, helpful and eager to solve my problems. Well done Restream and thank you!
Reply from Restream2026-02-03
Wow — 40 years in IT and we're the best support you've experienced? That honestly made my day. Thank you for saying that. Our support team pours so much into every conversation, and knowing it stands out to someone with your experience means everything. We're lucky to have customers like you who take the time to share this. 💛 ~ Anya, Product Marketing
Best Customer Service ALWAYS!
If I ever have an issue, help is just a click away! Even while I am in the middle of a livestream! How awesome is that! Customer service is BEYOND AMAZING! They are quick to respond and are willing to help you every step of the way so you can rest assured that your livestream will go on! I would rate their customer service right up there with that of Nordstroms!
Reply from Restream2026-02-03
Nordstrom-level service?! That's the ultimate compliment — thank you! 🥹 We know how high-stakes it feels when you're mid-stream, and something goes sideways, so we're really glad our team was there for you in the moment. That's exactly what we aim for: peace of mind so you can focus on your content. Happy streaming! ~ Anya, Product Marketing
They need new developers!!
Honestly, this review is not because Restream sucks as software. I really enjoy using it. Helpdesk is also very quick with responding. The reason for the one star is because I addressed a problem for MONTHS now: Short subtitles are not working properly and make your shorts look like you are unprofessional because they won't align properly. This sounds like an easy problem to fix, yet they fail to do this. If I knew a competitor that did the same things I would leave Restream just because this one problem for sure. One star review in the hope this gets attention. I will delete it when it get fixed.
Reply from Restream2026-02-03
UPDATE: the issue has been fixed! Reaching out to you right now! First — thank you for being a Restream creator and for caring enough to push us on this. You're right to be frustrated. Months is too long to wait for a fix, especially for something that affects how professional your content looks. I've flagged this directly with our product team and asked for a status update on the Shorts subtitle alignment issue. I want to get you a real answer, not just a "we're looking into it." We are updating our clip editor, and fixing those issues is the top priority for the Clips team. I can see that your account information is linked to the ticket, so you will receive an update once it's fixed. We'll do our best to make your Shorts look polished as soon as possible. ~ Anya, Product Marketing
Customer Service
Customer Service! I'm new to Restream and have contacted CS twice so far, but both tines the person was knowledgeable and friendly.
Reply from Restream2026-02-03
Welcome to Restream! 🎉 So glad your first experiences with our support team have been good ones. We know starting something new can come with a lot of questions — that's what we're here for. Thanks for giving us a shot, and don't hesitate to reach out whenever you need us! ~ Anya, Product Marketing
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