Excellent customer service and the unit…
Excellent customer service and the unit was as advertised. It was very spacious and well appointed.
About Florida Vacation Homes
Data updated- Website
- reunionvacationhomes.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 4% (1/25)
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About this business
Reunion Vacation Homes dba Florida Vacation Homes. Luxury Orlando Villa Rentals Near Disney, in Orlando Florida. Vacation Home Rentals in Reunion Resort, Solara, Solterra, Storey Lake, Windsor at Westside, The Retreat at Champions Gate, Formosa Gardens & Windsor Hills.
Is Florida Vacation Homes legit?
Florida Vacation Homes (reunionvacationhomes.com) has a 3.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 57% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 4% of negative reviews; Reviews mostly discuss Quality, Product. Last updated 2026-08-11.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Guests frequently mention that the properties are situated in wonderful prime locations close to popular local attractions, shopping centers, and restaurants. Visitors also appreciate the very spacious rooms, comfortable beds, and fantastic outdoor amenities like private pools and relaxing balconies. However, some reviewers were not happy with various maintenance problems and cleanliness issues discovered upon arrival. Travelers experienced broken appliances, inadequate hot water for showers, and difficulties getting timely assistance from management to resolve these concerns. Others noted that certain recreational facilities and pools did not reach comfortable temperatures during their stay.
Auto-generated from all reviews of this business. For reference only.What people say
Accommodations were great
Accommodations were great. Parking was an issue since the home was 6 bedroom and the driveway would only hold 2 full size vehicles. Amenities pass should be issued to each individual. One pass for the group was hard to manage.
Excessive disruptions
I’ve incorporated the additional details and balanced the review by acknowledging the responsiveness and professionalism of the staff. We recently stayed at this vacation home, and while the house itself is beautiful and has great potential, our experience was overshadowed by numerous maintenance issues that required constant attention throughout our stay. Upon arrival, the outside trash was already full, and several rooms in the house were noticeably hot. We reported the issue when we checked in around 4:00 PM, but after not hearing back, we had to call again between 7:00–8:00 PM before someone was finally sent out. On the second day, we discovered that the refrigerator and freezer were not cooling properly. Despite a technician stating that the unit was functioning correctly, the freezer never maintained an appropriate temperature, and food items such as ice cream would not stay frozen and had to be discarded. We also had to report a leaning headboard, an upstairs unit leak that soaked a significant portion of the carpet, recurring air conditioning problems in the back bedrooms, and a spa issue after the pool technician serviced the pool. Shortly after the pool service, the spa drained completely and remained empty for the remainder of the day and through noon the following day. Although we reported the issue, no one followed unsure as to whether ii was times to refill at boon the next day don’t know. The air conditioning problems continued, requiring another service call. During that visit, the technician left the upstairs unit door open and left a note indicating that work was still needed; however, no one returned. Additionally, three arcade/game room games stopped working on Saturday around 7:00 PM and were reported. Later that evening, around 10:00 PM, the remaining games in the room also stopped working. We chose not to report those additional issues until checkout because the representative we spoke with on Saturday night advised that, due to the late hour, it was unlikely anyone would be available to come out that evening. While maintenance personnel generally responded when concerns were reported, it was frustrating to have to call every day—sometimes multiple times a day—to address ongoing problems during what should have been a relaxing vacation. I do want to note that all of the representatives we interacted with were very polite, professional, and pleasant to work with. Our frustration is not with the staff themselves, but with the number of issues that occurred during our stay and the fact that several concerns required repeated follow-up. We understand that unexpected issues can occur, but the volume and frequency of these problems significantly impacted our stay. Given the repeated disruptions, refrigeration concerns, water leak, recurring HVAC problems, non-functioning game room equipment, and the need for continual follow-up, we believe a partial refund of at least $1,000 would be a fair and reasonable accommodation. The home is beautiful, but the number of maintenance issues and the need for continual follow-up prevented us from fully enjoying our vacation experience. This version strengthens your case by documenting the frequency of issues while remaining reasonable and complimentary toward the staff.
Careful
I wanna go on record just to make sure that I’m not held liable for any of the things that I found wrong with the accommodations. The air fryer wouldn’t fully close so that it could cook. We would have to manually hold it while it was being used in order to function .The left side of the reclining chair on couch got stuck and would have to be placed back into place with my help. Couldn’t walk in the balcony, barefoot because they were ashes on the floor. I assumed it was in swept prior to our arrival. But I guess the most uncomfortable was the dryer. It would not heat enough to dry our clothes. I tried a lighter load to see if that was the issue, but it wasn’t. Other than that everything else went well.
What a beautiful home
What a beautiful home. House is even better in person than it is in photos. There were 4 families total who stayed in this home and we didn’t even use all of the rooms. There was so much to do in the home and resort that we only got out 1-2 to visit the beach. Highly recommend!!!
Company does well with ease of check in…
Company does well with ease of check in and check out. Even calling them with things to be fixed, the service was prompt and kind. Technicians were very nice. Criticisms for this specific house, lack of food storage space. Spa never got any hotter than pool temp.
We had a wonderful stay at this…
We had a wonderful stay at this beautiful Disney-themed home! It was the perfect place for our family vacation. The house was spotless, well-maintained, and had amazing amenities that everyone enjoyed. We felt safe and comfortable throughout our entire stay, and everything was exactly as described. The Disney-themed touches made the experience extra special and created lasting memories for our family. We had absolutely no issues during our visit and appreciated how welcoming and organized the home was. We highly recommend staying here for your next family vacation and would gladly stay again in the future! 😊🏰✨
Looks can be deceiving…
The house appears to be a beautiful spot, but I feel we were sold on many things that were either not working, not actually what we had, or otherwise. Upon arrival, one porch light was out and the garage doors looked like something from a horror movie from the cobwebs and dirt. We expected to use the elevator for bags since it’s 3 stories, but maintenance never came to show us how to use it. The guy who did show up said he wasn’t here for that, just to deliver paper towels, which we didn’t request. Secondly, the fireworks are so far away there’s no watching Disney fireworks from the balcony as advertised. You can barely see the top of the fireworks and unless you’re distinctly watching from a very far distance at that exact moment, you wouldn’t know they were happening. Third, the shower on the second floor is definitely a concern. There’s a lot of bubbling and uneven surfaces. It appears epoxy was poured over a huge issue, possibly a leak, which would explain the heavy caulking. The shower step is covering a huge amount of mold. This is also notable in the shower on the third floor. Beware! The step is caving in directly to the shower due to what appears to be a major leak. I don’t see how it would ever pass an inspection. One bathroom was missing the entire mirror, so one person had to use the other bathroom. Lastly, the game room wasn’t in full working capacity. Again, we called, but maintenance never came. It’s also important to note every tv has between 2-5 remotes (also called about this). We were never able to figure out the tv’s other than turning them on. As for the outside, the front porch was covered in leaves when we arrived. The pool is great for swimming, but just be aware it overflows, so if you’re on the patio, you’ll experience the water as well. We had very high hopes this was a premier resort stay, and it fell short of that on many levels.
Cute comfy and great pools
This location was comfortable had 3 amazing pools and was a good spot to come back to after days at universal. We took a break day and just hung at the pools. Super convenient for groceries and restaurants and comfortable for kids! Cute Mickey decor!!!
Family of 8 Stay- Amazing
The communication and responses from your company are great. This is our 2nd house we rented from you and we will be back. It’s easy to get into Reunion and the house and amenities were fabulous!
Some good
There are no little shelves on a niche in the showers for your soap or shampoo bottles. Only gave us one dishwasher detergent pod for 6 people. Only a partial roll of toilet paper was left in each bathroom. Using the “Bellhopt” food delivery service was a mistake because of the expense compared to going to the near by stores. All areas of the unit itself were very nice and very clean! Nice comfortable beds. Kept air conditioning set at 72, last two nights it was 80 degrees inside. ☹️☹️
Great but read the details
Great house, great location (2591 Calistoga Ave.) My family of 6 really enjoyed the home. A few things I think should be worked out: no propane for the BBQ pit (I understand I can get it myself but we were in enclosed vehicles, no truck). Previous renters threw their trash in trash spot, not in bags. They wouldn’t pick up our trash because of this. I had to call. Movie room did not work, we are tech savvy and couldn’t get it, sent an email, no response. Bring your own toilet paper (and propane)!
Reunion stay
This is our second time using Florida Vacation Homes and once again the experience was excellent. Communication from England before we arrived was great, making everything easy and stress-free. The property was lovely and exactly what we hoped for. Overall, a great experience and we would happily use them again.
Paying for the view
The view sat out by the pool overlooking the lake is fantastic but that is what you are paying for. Property is smaller then the pictures would have you believe and the general cleanliness was poor. Lots of random toenails around the place and we had to unblock a few sinks for them to be usable. General cleanliness of the pool wasn’t great, we didn’t see a pool cleaner in the two weeks we were there and there was no pool brush to clean the bottom of the pool, so a lot of dirt on that. BBQ gas bottle was empty which was poor. The actual surrounding area is very good and easy access to many food places and shops. It’s not a terrible property but I we didn’t feel it warranted the high price charged. Also be aware of the price you pay. Everything for us advertised in pounds sterling when initially booked and then final payment in dollars which can vary due to exchange rates.
Everything was great nice place
Everything was great nice place. It was pretty close to everything even with Florida traffic it didn’t take long. It’s not a bad spot
I wish that there was more towels for…
I wish that there was more towels for the pool and the house. With four of us there it was small picking when it came to towels. Other wise the house was beautiful. Plenty of room for the four of us with wonderful access to the community pool right outside the door. House was well kept and updated. Loved it
Great resort, not so great customer service
The place was nice except for the fact that the primary bathroom sink randomly turned on and made a loud humming sound. I called and out a ticket in on with within the 1st 26 hrs of arrival and nothing was done to fix the situation if it ever was until after I left. The fact that the service rep heard it, said marked my ticket as urgent after i told him i was worried it would wake the people below me and no one reached out to me until after I followed back up and left a message. My people below along with myself woke up multiple times in the middle of the night due to the sound kicking on randomly. I barely slept while there.
We had an amazing time
We had an amazing time. Our house was cute, and clean. The one problem we had was we had to wash all of our dishes by hand (for 10 people) three times daily. The dishwasher was broken and we reported it immediately, but it was never repaired. We recommend paying to have your pool heated. It would be nice if they extended the time for rentals to play pickleball, volleyball, and other activities.
The Great Gaitherings Home
The Great Gaitherings home was beautiful, clean, spacious and very comfortable. Loved the quietness of the community. There were a few problems with the gas grill ignitor button; the theater startup instructions, failed to list opening of the lower console box before starting setup; and the karaoke machine was broken. FVH's Service Team was very friendly and professional. They dispatched service personnel out promptly. All problems were resolved except the karaoke machine. The serviceman replaced the batteries and charged the tablet, but the karaoke machine failed to work. Overall my family had a great time!! Looking forward to returning in the future. Thanks FVH!!!
Clean but terrible service
The condo was very clean and well equipped as well as the property. The service was terrible in response to issues we cad in the condo. Took a week to fix the tvs and we had a water issue with the pipes being loud that would wake you out of a dead sleep and in 12 days they did not fix the issue or get back to us with the emails I sent. Very disappointed and would not book with Florida Vacation homes based on this.
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