A fun build and works beautifully
Reply from ROKR2026-05-11
We truly appreciate your kind words! It's a pleasure to support you, and we're always here if you need anything else.
About ROKR
Data updated- Website
- rokronline.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 69 reviews
- Replies to negative
- 85% (22/26)
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About this business
ROKR, a sub-brand of ROBOTIME, is a leading brand in mechanical model kits. Founded in 2017, ROKR brings STEAM principles into building kits that are visually striking and intellectually rewarding. Guided by its motto “To Assemble, To Explore,” ROKR transforms complex ideas into an immersive hands-on experience, offering curious minds a rewarding and relaxing way to build, think, and explore.
Written by the business, not verified by us.Is ROKR legit?
ROKR (rokronline.com) has a 3.9 out of 5 rating on OK.one, based on 112 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers really love the intricate designs and find assembling the wooden models to be a relaxing, highly engaging, and rewarding hobby. People often mention that the instruction books are very clear and easy to follow, and the customer support team is genuinely helpful whenever unexpected problems arise. Some reviewers were not happy with the overall quality, noting that certain wooden components are quite fragile and prone to breaking easily during the assembly process. Consumers also mentioned needing extra glue and experiencing difficulty when applying heavy pressure to fit tight pieces together properly.
Auto-generated from all reviews of this business. For reference only.What people say
I love putting these items together and…
I love putting these items together and this one is very well designed and it works very well.
Reply from ROKR2026-05-06
Thanks for the lovely review—we’re thrilled you’re satisfied!
The ship is great
The ship is great. I only choose difficult models. This one has the most fragile parts. I needed glue. But still, it's a really beautiful model.
Reply from ROKR2026-05-06
So grateful for your kind review—hope to see you again soon!
Excellent product
Excellent product. Very fun to build
Reply from ROKR2026-05-06
Your glowing review rocks—thank you for being a great customer!
Good fr the mind
Good fr the mind, fingers & focus… only all products must finished with a more solid base stand. Eg seahorse barque, n marble nite city… & also a base to work on model… & more new mechanical products please tq
Reply from ROKR2026-05-06
Thank you for the amazing review—you made our team smile!
Intricate build
Intricate build, but l did find that some of the assemblies could have done differently. Also the latch tabs that held the lift in place were loose and fell out. I had to glue them in place. Otherwise l had fun.
Reply from ROKR2026-04-27
We’re grateful for your positive review. Ensuring a good experience for our customers is our priority. If you require additional support regarding assembly, missing pieces, or replacement parts, we’re always here.
Details are awesome but everything…
Details are awesome but everything breaks easily. I may not buy much again.
Reply from ROKR2026-04-14
We're sorry to hear the parts break easily despite the great details — that’s not the experience we want you to have. We’ll pass your feedback to our quality team to improve material strength. If you need help with broken pieces, feel free to send us your order number.
Great
The products are great. Assembling is easy.
Reply from ROKR2026-04-03
We really appreciate your kind comment! Knowing you’re happy with our service makes us very proud.
Harp
The details of the model are impressive and the instructions were easy to understand it was pleasure to construct and beautiful addiction to my collection
Reply from ROKR2026-04-01
Your wonderful feedback makes every effort worth it! We’re delighted we could help you solve your problem smoothly.
I love the intricacy of the design
I love the intricacy of the design. It is challenging and fun to assemble.
Reply from ROKR2026-04-01
We truly appreciate you taking the time to share your positive experience with us. It means a lot to our team.
I always enjoy my ROKR kits
I always enjoy my ROKR kits. My only problem is I am running out of space to display them. They are always a quality product with everything you need to complete the task. Great for maintaining my fine motor skills.
Reply from ROKR2026-04-01
Thank you so much for your kind review! We’re really happy you had a great experience with our support team.
Totally enjoying the metal and wood…
Totally enjoying the metal and wood projects. Impressed with the precision of the laser cuts and assembly.
Reply from ROKR2026-04-01
Your positive review brightens our whole team’s day! Thank you for trusting and choosing our brand.
The ordering process was smooth
The ordering process was smooth. The quality of the build was excellent. The finished product works beautifully and is really cool! I plan to order other items as finances allow. Cheers, Tim
Reply from ROKR2026-04-01
Thank you for your lovely words! We work hard every day to make sure every customer feels valued and satisfied.
Excellent and interesting projects
Excellent and interesting projects. Always willing to quickly answer any questions or help solve building problems.
Reply from ROKR2026-04-01
We’re so glad you had a pleasant experience with our customer service. Your support encourages us to keep improving.
Fabulous product
Fabulous product. Great gift idea for someone or yourself if you love to work on a detailed project with small objects
Reply from ROKR2026-04-01
We really appreciate your kind comment! Knowing you’re happy with our service makes us very proud.
Horrible experience
Horrible experience. The models and condcept seem so cool, but the wood is flimsy and the assembly requires way too much force. While inserting one of the plastic rings on a metal pin, I had to apply so much force that shot through and the metal pin actually PIERCED my thumb. Threw it away.
Reply from ROKR2026-04-01
We are utterly horrified and deeply sorry to hear about your painful experience—we can’t apologize enough for this serious safety issue. It’s absolutely unacceptable that the flimsy material and unreasonable assembly force caused you injury when fitting the parts. Your safety and building experience should always come first, and we have clearly failed you here. We fully understand why you had to discard the model after this incident. We will immediately forward your feedback to our engineering and production teams to urgently optimize the part structure, material durability and assembly rationality, to prevent anyone else from getting hurt. Please accept our most sincere apologies again for the harm and terrible experience we’ve caused you. If you need any further communication or compensation regarding this incident, please feel free to contact us anytime. Best regards,
Nice on show nightmare to assemble
My daughter bought me a ST003 Luminous Globe for Christmas,very flimsy material breaks very easy assembly instructions very poor,you can access a video which shows a different method to instructions,in short after numerous attempts to assemble and numerous of parts breaking have given up,all look very nice on display but a nightmare to assemble (Have so far emailed ROKR twice and awaiting further response)Still awaiting response refused point blank to replace did not order direct from them bought at a shop (so take it back😡😡)not much hope there as daughter bought October for Xmas present
Reply from ROKR2026-02-28
We’re very sorry your ST003 Luminous Globe has been such a frustrating experience. We understand how disappointing it is when parts break easily and instructions are unclear, especially after you’ve tried assembling it many times. We apologize for the slow response and we’ll look into your case right away to help you.
ROKR Dream Mechanics
By Chance I found the world of ROKR. I ordered the Dream Gift machine and had a lot of fun. At the end the result was amazing. A lot of details you can discover When the construction is finished. New Order was placed immediately. Dream Coffee Bar. Order and shipping was very easy. Now a new built up challenge ist waiting. Thanks to Rokr.
Reply from ROKR2026-02-28
Your feedback is very important to us! Thank you for supporting our small but hardworking team.
Disappointed by Rokr. Need a refund
I ordered a product from ROKR (rokronline.com) for $85. (order number ROKR99736 Electric Gramophone) The website clearly states a 5–10 day delivery timeframe. It has now been over 11 days since payment, and I have not received any tracking number, shipping confirmation, or dispatch date. I contacted customer support multiple times. The only response I received was a generic message mentioning “system issues” and “stock discrepancies,” without any proof that the order was shipped. At this point, the lack of transparency and failure to meet the stated delivery terms is very disappointing. Taking payment immediately but not providing shipment details or clear timelines is unacceptable. I am still waiting for either a valid tracking number or a full refund.
Reply from ROKR2026-02-28
We sincerely apologize for the delay and the poor experience with your order ROKR99736. We will urgently check your order and provide a valid tracking number or full refund as soon as possible.
Great company love their kits
I have 4 ROKR kits and have never had a problem. Some tiny parts easily break, which is totally understandable when you see them, but the kits always carry extra of those. Everything has always lined up okay and not had any problems with the kits except for my bad which have eventually found where I have gone wrong and put right. If I had any suggestion I would suggest the back of the wooden pieces was coloured - maybe a brown or whatever as I really don't like seeing bare wood on a coloured kit. Am doing cuckoo clock at the moment and have coloured the backs dark brown and made sure all the edges are coloured once the snags are filed off. it looks so much nicer with no bare wood. Just a suggestion. I have the latest coffee factory kit on order that will look great next to the Christmas Gift Factory. Maybe ROKR occasionally post on your facebook page asking for suggestions and see what people come up with. You do great products.
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