When Instructing a Solicitor we think you should be confident in the knowledge that you are happy with the person you will be trusting to undertake your instructions. That’s why here at Ross Coates we are pleased to be able to offer a free 15 minute Consultation so you can meet or speak to your dedicated Solicitor before instructing us. Our mission is to make it easy for people in the UK to access quality legal services at a fair price.
Written by the business, not verified by us.
Is Ross Coates legit?
Ross Coates (rosscoates.co.uk) has a 3.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 39% give 1 star; The business has replied to 2% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the professional and supportive staff who guide them smoothly through property sales and purchases. Many consumers appreciate the clear communication, helpful attitude, and efficient service provided during otherwise stressful real estate transitions.
However, some customers also noted severe communication breakdowns, unresponsive phone lines, and long delays in receiving their funds after completion. A few reviewers experienced difficulties reaching anyone for updates and felt deeply frustrated by poor administrative support throughout the process. Others mentioned unprofessional responses and unexpected complications regarding document handling or financial transactions.
Auto-generated from all reviews of this business. For reference only.
I can’t recommend Lucy highly enough! From start to finish, she was incredibly friendly and made what could have been a stressful experience feel so easy and smooth. Lucy kept me updated every step of the way, and her communication was exceptional—she was always available to answer my calls and explain everything clearly, which really put me at ease. It was such a relief to work with someone so approachable and professional, who genuinely cared about keeping me informed. Thank you, Lucy, for making this process a great experience—I feel lucky to have had you by my side!
An absolute bunch of charlatans!! Totally inept and unprofessional in customer service. All they managed to do is to lose me the sale of the property when the buyer pulled out on the 22nd July 2024. It took RossCoates 8 months to achieve absolutely NOTHING! Problem on top of problem and when I attempted to speak to them....no-one to talk to at the so call Team1. I have e-mailed them numerous times begging for someone to call me back to no avail. I left numerous voice mails and again no-one ever have to dignity or compassion to return my calls and; before you ask.....I had to leave voice mails cause no-one answer the phone line. Not even an apology from them when they lost me the sale of the property but they were extremely quick in taking the initial £300 deposit for their non existent services!! I have dozen and dozen of e-mails that can prove their ineptitude and unprofessionalism. Stay away
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