When Instructing a Solicitor we think you should be confident in the knowledge that you are happy with the person you will be trusting to undertake your instructions. That’s why here at Ross Coates we are pleased to be able to offer a free 15 minute Consultation so you can meet or speak to your dedicated Solicitor before instructing us. Our mission is to make it easy for people in the UK to access quality legal services at a fair price.
Written by the business, not verified by us.Ross Coates (rosscoates.co.uk) has a 3.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 39% give 1 star; The business has replied to 2% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the professional and supportive staff who guide them smoothly through property sales and purchases. Many consumers appreciate the clear communication, helpful attitude, and efficient service provided during otherwise stressful real estate transitions. However, some customers also noted severe communication breakdowns, unresponsive phone lines, and long delays in receiving their funds after completion. A few reviewers experienced difficulties reaching anyone for updates and felt deeply frustrated by poor administrative support throughout the process. Others mentioned unprofessional responses and unexpected complications regarding document handling or financial transactions.
Auto-generated from all reviews of this business. For reference only.Amazing. Excellent service. Super communication. Lucy and her team were just great. I can not recommend them highly enough. They dealt with our sale and purchase and cost half the money of the recommended solicitors. Save your money. Sit back, relax and enjoy a nice holiday with your saved money. Thank you Lucy and the team.
I was very sceptical as to whether to appoint a locally based Solicitor or try an alternative, after all, we live in the Electronic World and most transactions, communication/ correspondence is on line or via email be it local or distant. Therefore my mind was made up. I went through a Company called Millennium Legal who appointed Ross Coates Solicitors to act on my behalf. I strongly recommend, very realistic pricing and a service once in the swing of things was/is as good as any. Personally I would like to thank Tanya who has been very helpful in helping with specific Conveyancing Issues. Thank you very much for all, Ross Coates Solicitors. Alex
Remersh and Tanya are literally the dream team! I had a complicated sale due to how old my house was, the deeds related back to 1870. Remersh did absolutely everything in her power to get my sale through and i cant thank her enough! Tanya always took the time to call me back and let me know what was happening. The sale went through fine and i now have a new life!! Thank you Rem & Tanya xx
Firstly. The friendly way I have always been treated. Further more, always been kept in contact every step that was taken. The legal executive Lucy Guerreiro explained everything that I didn't understand. I was given respect as well as understanding. This being the first time I ever had to deal with a Solicitor regarding the situation. All staff from Rosscoates are friendly and understanding, given me time to explain my feelings and lack of understanding. I would 100% recommend all staff from Rosscoates Kesgrave to anyone.
Lucy Guerreiro has, quite simply, been a delight. Charming, friendly and erudite, she smoothed the way through a 'right-to-buy' which had become a little stressful for my step-daughter, the purchaser. I met Lucy at her office in Kesgrave as I was involved financially - she happily explained everything in clear terms and at no point did I feel rushed. She has always answered my telephone calls - a real relief when some panic was creeping in as the completion date was suddenly brought forward by the vendors, giving Lucy and ourselves far less time to complete our side of things. Lucy also answers emails speedily. We both felt very safe in her hands and I happily recommend her. Thank you, Lucy. All you did is very much appreciated.
I have used Ross Coates a few times in the past and had a fantastic experience each time. On this occsion I had quite large purchase where we had to complete within a very short time frame due to the recent stamp duty changes pending on 1st April 2025. As my daughter was a first time buyer it was imperative we completed in time to avoid additional stamp duty. The whole firm did their utmost best to achieve this. In particular Dara Singh was exceptionally helpful and went over and beyond. Michelle was also key in chasing up queries. Thanks once again.... cannot recommend you enough!
Excellent job they did! Very friendly staffs specially Lucy who manage to get our new home❤️❤️❤️ Thank u Definitely recommend other new buyer for future ❤️❤️💕💕💕
Lucy was absolutely wonderful in her handling of a very difficult and long winded house sale for me. She offered amazing support and was super dynamic when things needed to be done!! I would wholeheartedly recommend Lucy and the team at Ross Coates to anyone!
I had a fantastic experience with Lucy Guerreiro as my conveyancer. As a first-time buyer, I was nervous after a poor experience with a previous solicitor who was hard to reach. Lucy was the complete opposite—approachable, responsive, and always kept me informed. Her excellent communication made the whole process smooth and stress-free. Highly recommend!
Emma was absolutely fantastic throughout the entire journey from start to finish. Any questions or issues we had with anything she was extremely helpful and prompt with helping us out and had the answer for everything Emma was always happy to help and quick to sort exchanges and enquiries out with the other parties Overall couldn't have asked for a better experience and would highly recommend!
Wonderful services very helpful people family has known them from 25 years no issues, Wonderful service always helpful.Mr Stephen Broughton is a great person and has a lot of experience.He has a lot of knowledge in this field and has never let me down.I really recommend everyone to use this firm-They will not let you down.
I used Ross Coates for a house purchase and I have to say their customer service is attrocious. What was a simple transaction took a long time. Trying to get an update or speak to anyone was next to impossible. Have been trying to chase a post completion matter and have been trying to call them all week and no one picks up.
Updated*** it looks like I was a little early in completing my review of this organisation. The initial service I received by Jo Biggins I can’t fault, however once my case was passed over to accountants I have had nothing but stress. My mortgage completed on 22nd January however I have had to chase my funds which took a week to hit my account and then to find out 2 weeks later that the mortgage still hasn’t been paid off after a payment came out of my account and then speaking to the bank who advised that another redemption statement has been requested I find incredibly unprofessional! I wanted to come on to say that I couldn’t have been happier with my recent experience with Ross Coates, especially Jo Biggins and the team who has been fantastic and has kept me informed every step of the way. I couldn’t of asked for a better service and would highly recommend 👌🏼
When my wife and I decided to sell our property, I decided in view of the circumstances (a divorce) that it would be prudent to take advantage of the ‘express’ or ‘premium’ service offered by Ross Coates as I wanted to be sure that the transactions involved (the sale and my onward purchase) would be handled quickly and efficiently. My decision proved to be well judged. The case was handled by Jo Biggins and the ‘Expedition Department’, and my trust in the service was vindicated when throughout the process Jo dealt calmly and professionally with all the work involved, so that I had a sense at all times that the case was being progressed with maximum speed and efficiency. While many were losing their heads, I knew that Jo’s sane voice would prevail. Therefore, I have no hesitation in recommending Jo Biggins and the ‘Expedition Department’ for your custom.
The very efficient way in which our requests were dealt with. Stephen Broughton was exemplary in his matter of fact approach and taking the time to explain things in plain English.
We had many issues with our purchase however Emma dealt with the necessary changes promptly and efficiently. Would definitely use Ross Coates again.
Lucy was amazing and very quick in response to all enquiries we made. She liased with us regularly and kept us updated throughout our house purchase process. I would definitely recommend using Lucy for all future work. A******* Michael & Victoria
Our experience with Ross Coates solicitors was excellent. Emails and letters were timely and we were kept well informed throughout the process. We experienced no difficulty liaising by phone, and even when our contact was on holiday, another team member was able to give us up to date information and we felt that the team had our case well in hand. A discrepency was noticed with our purchase and the necessary indemnity insurance was sought- which was very reassuring. We felt the costs were reasonable and the service was good value for money. Overall our experience with the company was a very professional and thorough.
Avoid at all costs. There is one person at this firm able to do their job. Reception staff are rude and unhelpful. Emails are not responded to. I was on the other side of a transaction with this company and the sale nearly fell through as a result. Save yourself the heartache.
Lucy was selected from reviews and she has more than lived up to my expectations as she is diligent, hard working and very experienced. It was a pleasure dealing with Lucy Guerreiro at Ross Coates Solicitors for my house sale, which was completed succesfully without any problems at our end of the chain. Thank you Lucy, I am happy to recommend your services.
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