RuffleButts & RuggedButts are boutique brands for kiddos, offering fun & stylish apparel. As seen on ABC's Shark Tank. 100% 😊 Guaranteed!
Written by the business, not verified by us.RuffleButts / RuggedButts (rufflebutts.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company, expressing exceptional overall satisfaction, premium product quality, and long-term customer loyalty. Customers consistently praise the wonderful staff and the extremely helpful, prompt support team members provide when assisting with orders, answering questions, and personally resolving unexpected issues. Many shoppers frequently emphasize how much they adore the beautiful, durable fabrics and adorable clothing designs available for children and fun family matching outfits. However, some reviewers were not happy with the sizing, noting that certain bathing suits run a bit small and require careful attention, product exchanges, or additional adjustments.
Auto-generated from all reviews of this business. For reference only.Love your product, however, after 7 days of placing an order and 2 days of receiving the order, the swimsuit went on sale (from $50 to $26.99). I called and they stated that adjustments will not be given, that I would have to return to product (pay for shipping it back) and then rebuy (pay for shipping as it is under $50). Not very customer friendly.
Absolute Scam company, Not answering any e-mails at all and letting people pay for nothing.
Hi Andre! We are so very sorry to hear about your experience. Our team attempted to get in touch but could not locate your information. Please direct your emails to [email protected] and we will be more than happy to help.
I can’t say enough great things about my experience with Allyssa! From the moment I reached out, she was incredibly kind, patient, and thorough. She took the time to explore every possible option to help me, going above and beyond to ensure I had the best solution. Her attention to detail, professionalism, and genuine care made all the difference. It’s rare to find customer service like this, and I truly appreciate her dedication. If you have the chance to work with Allyssa, consider yourself lucky!
I recently had the pleasure of interacting with Marcus from RuffleButts' customer service, and I must say, he went above and beyond to assist me. From the moment I reached out regarding my lost package, Marcus was professional, patient, and extremely helpful. He listened carefully to my concerns, provided clear and detailed answers, and ensured that all of my questions were answered to my satisfaction. His friendly demeanor and willingness to help made the entire experience a breeze. It's rare to come across such attentive and dedicated customer service team members, and Marcus truly exemplifies the high standards that RuffleButts sets for its team. I’m beyond impressed and grateful for his support!
Ordered something for a baby shower. Paid for priority shipping, and even though they say they "strive" to ship all orders placed before 2pm on the same day, my order placed at 10am hasn't shipped after 48hrs. When I requested to cancel the order that had not even shipped yet, I was told I only had 30 minutes after placing the order to make any changes! And no this wasn't a customized order... So to reiterate: you have 30 minutes to cancel, but they can take over 48hrs to even ship it. WILL NOT BE BUYING FROM THEM EVER AGAIN
Thank you for reaching out and sharing your concerns regarding your recent order. We sincerely apologize for the delay in shipping and any frustration caused by our cancellation policy. While we strive to process and ship all orders as quickly as possible, unexpected delays can sometimes occur. We understand that timely delivery was important for your baby shower gift, and we regret that we did not meet your expectations in this instance. However, we can confirm that our customer service team successfully canceled your order after speaking with you. Regarding our cancellation policy, we acknowledge your feedback and will review our processes to ensure a better experience for our customers moving forward.
Customer service IS amazing! (Marcus) The person I called, I literally had to put on hold for at least 10 minutes because I got a very important phone call. When I switched back over, Marcus waited the whole time for me! I was so grateful because I called towards the end of business day when I knew the company was about to close. He was so helpful and so kind. I needed that kindness at that very moment! Rufflebutts is one of my favorite children boutiques! And the customer service is such an added bonus!
This customer service team is TOP NOTCH!!! I had a package supposedly delivered in my mailbox, however it never actually got delivered. I called and spoke with Marcus to see if I could just reorder everything from my previous order. I was worried the sizes would be out of stock. BUT he was able to reorder everything g I had previously ordered AND had it shipped out to me ASAP free of charge, no questions asked! He was so super sweet and very helpful! I will definitely be a return customer based on their customer service alone, but also because they have the cutest things!
I ordered the wrong item and emailed customer service at 10pm and Ms. Summer emailed the next morning at 8am with my order fixed! I am so thankful for this!!
Love seeing all the new designs that come out over the different seasons! Customer service is always amazing too! 😄
Marcus was amazing! Super helpful, kind, all of the above.
Truly the best customer service! Allyssa was so sweet and understanding with helping me with a recent purchase. She made the experience much better than I expected. Thank you again and I will be back to order more goodies for my daughter.
Quality and service. The clothes and swimwear I have purchased and my daughter and daughter-in-law have purchased in the last few years are great quality, economical prices whether regular or sales, and quick service. In all this time I had 1 slip up and it was really a technology glitch. They quickly told me how to fix the problem.
Love the quality of their bathing suits! Also love their customer service staff that was so helpful when the USPS misdelivered my order and deemed it unretrievable. In stepped RuffleButts to get a replacement order out to me within a day.
Everyone should have an employee as wonderful as Marcus!!! Extremely knowledgeable, personable & polite!!! An amazing young man!!! All my experiences with RuffleButts have been great!!! Top quality clothing!!!
Marcus is literally the BEST customer service representative I have ever spoken to. So polite and so kind. Willingly to help you with such happiness in his voice. He is definitely the reason why I would purchase from this company again.
I was truly blown away by the customer service I received! Marcus was a joy to speak with (which is rare in the CS industry!) and was incredibly helpful with my predicament. He was gracious and solved our issue right away with kindness and understanding. I don't usually leave reviews, but this was just a wonderful experience.
Wonderful company! I had a delivery problem with my order and "chatted" online with Summer. She was fantastic and totally solved the problem. It is great to know that their customer service is as good as their adorable kids' clothes!
I called customer service today and spoke with Marcus. I have never had a more helpful representative in my life. He was so helpful and kind and resolved my issue very quickly. Thanks for much for all your help Marcus. Annette
Every Easter, I buy my family bathing suits for the upcoming season. I started purchasing from Ruffle/Rugged Butts a few years ago. Their suits are such good quality, they last all season against the roughness of salt water, chlorine, and toddlers! I’ve only ever called customer service once and Marcus was perfect. I wish I could steal him away to provide customer service training to the world!
I always purchase from RuffleButts and not only do they have the cutest clothes. They also have the BEST customer service I am always so impressed when I call in with an issue. They are attentive and always so kind. Customer support is so important for a company. Thank you rufflebutts
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