Excellent customer service!
The customer service rep was extremely pleasant and professional. I will continue to be a customer and will recommend to others!
About RuffleButts / RuggedButts
Data updated- Website
- rufflebutts.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 25 reviews
- Replies to negative
- 100% (3/3)
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About this business
RuffleButts & RuggedButts are boutique brands for kiddos, offering fun & stylish apparel. As seen on ABC's Shark Tank. 100% 😊 Guaranteed!
Written by the business, not verified by us.Is RuffleButts / RuggedButts legit?
RuffleButts / RuggedButts (rufflebutts.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, expressing exceptional overall satisfaction, premium product quality, and long-term customer loyalty. Customers consistently praise the wonderful staff and the extremely helpful, prompt support team members provide when assisting with orders, answering questions, and personally resolving unexpected issues. Many shoppers frequently emphasize how much they adore the beautiful, durable fabrics and adorable clothing designs available for children and fun family matching outfits. However, some reviewers were not happy with the sizing, noting that certain bathing suits run a bit small and require careful attention, product exchanges, or additional adjustments.
Auto-generated from all reviews of this business. For reference only.What people say
Satisfied Customer…
I contacted customer service because I was dissatisfied with a swimsuit. I wanted to express my disappointment and I didn’t expect much of a response. But Wow! They surprised me! Summer listened and took care of it completely. Nowadays good customer service is rare. This really stands out and I will share with others! Thank you Rufflebutts :)
Blown away by the customer service
Blown away by the customer service. An item slightly different than what I had ordered (an old version of the same item actually without a new update) was sent and when I notified them, they immediately said they’d send the new one and that I wouldn’t have to deal with the hassle of returning the original one they sent me. That was a big relief to be rid of that hassle, and they just truly acted like they cared and made it so easy!!!
Amazing Customer Service! Darling selections
Customer service! Summer in customer service made the experience! She was able to modify my order so it would arrive as I had hoped. Quick, efficient and extremely pleasant. Not to mention the adorable boys swim trunks and zippered long sleeve swim shirt. Ordered as a baby gift. Third time I have bought a gift from RuffleButts. People love the gift and so practical and fun!!!! Thank you Summer in Customer Service!!!
I love RuffleButts!
Love their clothes! Super cute and well made. We had an issue with peeling on a swimshirt recently & customer service sent us a replacement before I could even ask for one!
Fantastic and quick customer service
Fantastic and quick customer service. Have purchased multiple times and we are always so happy. Love the protection the long sleeve swimsuits offer. Super cute designs and great fit. Will keep coming back for more!
The clothes snd swimsuits from…
The clothes snd swimsuits from Rufflebutts are so cute and the quality cannot be beat! My granddaughter looks so cute and gets many compliments and questions on where the items were purchased. She lives in her swimsuits throughout the summer and has never had a problem with wear and tear. When she outgrows them, they still look like brand new. The customer service is outstanding!! On my most recent order, I accidentally put the incorrect city on my delivery address and the order shipped out before i realized it. I contacted Rufflebutts and they graciously re-shipped my order to the correct address and without any additional fees. I cannot say enough about how wonderful this company is. You won’t be disappointed with your purchase or service. Thank you Rufflebutts!!❤️
I’ll be back for more!
This was my first purchase and I am beyond satisfied! I ordered 12 items and the grab bag. Everything is excellent! The grab bag had a really nice variety of items including the adorable Halloween ruffle tights!! Super happy with my purchase. I had an initial issue with my order (had selected quantity 2 do an item). The customer service team remedied this immediately with one message. Thanks for great service and an awesome product!
Best company ever!
I have ordered from this company many many times and have never been disappointed with the quality. The customer service is beyond exceptional for the promptness of attention and follow through, I buy items from here for all the littles I have around me!
Issue Resolved
Every year, I buy my niece two swimsuits for her May birthday. They are always a big hit and the cutest things you have ever seen. This year, when one of the suits came in, the monogram was a little off-center. I was worried about contacting RuffleButts (maybe they wouldn't "see" the issue that I did? maybe this would be more work for me, shipping it back, etc?) NONE of that happened. They simply asked for a pic and were completely courteous and swift with their answers and solutions. It was one of the most painless transactions I have ever had. Because of their response, I'm able to give my niece two swimsuits that I (and RuffleButts) can continue to be proud of. 100% love this company!
Karlee was a great Chat support at RButt's💝
Karlee ( customer support ) and I chatted through the whole buying experience and she was attentive & fun! Love Ruffle Butts clothing for my little Lilly and it is always a pleasure to shop online on your site. I am a perpetual repeat customer.
Will keep shopping here!
Customer service is prompt, effective, and friendly and the swimsuits are adorable with the best quality every time. Repeat customers here!
STELLAR Company
I love Rufflebutts! The clothing is such great quality and they have beautiful prints for the whole family. I had an issue with one package recently and the customer service was STELLAR. I received a day of response back with the kindest Rufflebutts representative.
Cutest bathing suits and great quality
Cutest bathing suits and great quality! We received one wrong item, and I was shockingly surprised when I called customer service number that a lady answered right away, knew my name already and quickly shipped out the correct bathing suit!
Tied and true
I have been dealing with this company for at least 3 years and they have been extremely help helpful when there has is a problem with an order. There products are well made especially the bathing suits
I shipped to an address that I was…
I shipped to an address that I was moving from and it was sent back to RuffleButts. They contacted me and shipped it back out to our new address!
Customer Service at its best.
Customer Service was so helpful and fast to resolve my problem. I ordered the wrong size and they changed it for me without having to cancel my entire order and redo. Thank you!!!
This week I had some concerns about my…
This week I had some concerns about my daughters leggings that I had just purchased the thread from them was coming undone but nothing that couldn’t be fixed. I just wanted to reach out to let them know. I had the pleasure of speaking with Karlea who helped me with my concerns and she was so sweet. I couldn’t have had better customer support.
Rufflebutts has the best customer service!
Rufflebutts has the best customer service! They are always so kind, so quick to respond, and always want to make things right. I love this company. Quality clothes, cute styles, and wonderful service. They frequently run incredible sales, and I have been taking advantage of the discounts for Christmas presents. I started shopping in October and just stashing the boxes aside as they arrived. I noticed today when I was starting to wrap gifts that one of the swimsuits was missing from my order. It’s been weeks since I placed the order, but since I didn’t open them, I didn’t realize until now. I emailed customer service, and not only did they respond within minutes (on a Saturday, no less) they are fixing the mistake immediately and were so kind about the whole situation. I love a company that is more focused on customer service than technicalities. They are always willing to go the extra mile to make sure things are up to their high quality standards.
Fantastic Follow Up!!!
I've bought a few times from RuffleButts/RuggedButts for my grand kids and have been very satisfied with their products. Today I learned what a wonderful company they truly are! I'd ordered something that was no longer available in the size I'd purchased. I spoke with Karlea in customer service. We discussed that I could order another size for the same price. I was instructed to place the order and to call back and RuffleButts would credit my card for the difference in pricing and shipping. I placed the order, but didn't get a chance to call customer service back. An hour or so later, I received a call from Karlea stating she checked my account and saw that I'd ordered the item, but hadn't called for my credit, so she went ahead and credited my account for the difference!! She said that my order would ship the same day. When was the last time someone called to tell you they applied a credit without you asking for one!!! Wonderful Customer Service!!! Fantastic follow-up!! Thank you!!
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