RuffleButts & RuggedButts are boutique brands for kiddos, offering fun & stylish apparel. As seen on ABC's Shark Tank. 100% 😊 Guaranteed!
Written by the business, not verified by us.RuffleButts / RuggedButts (rufflebutts.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company, expressing exceptional overall satisfaction, premium product quality, and long-term customer loyalty. Customers consistently praise the wonderful staff and the extremely helpful, prompt support team members provide when assisting with orders, answering questions, and personally resolving unexpected issues. Many shoppers frequently emphasize how much they adore the beautiful, durable fabrics and adorable clothing designs available for children and fun family matching outfits. However, some reviewers were not happy with the sizing, noting that certain bathing suits run a bit small and require careful attention, product exchanges, or additional adjustments.
Auto-generated from all reviews of this business. For reference only.I ordered two bathing suits- girls size 5 and boys size 8. They arrived today and I am so impressed with the quality and the design. I was initially concerned about the length of time to ship to Canada but they arrived in 2 weeks without any issues. The customer service team provided outstanding support and communication throughout the process. Will definitely order from Ruffle Butts again !!!
I was so very happy with my customer service from Marcus today. I had an incomplete order due to my own error and was frustrated that could not correct it myslef. Marcus was a pleasure to work with and never let on that he was anything but happy to assist. My order is complete and am so excited to give special gift to my "new" great neice coming in June 2024.
Excellent customer service. Responsive, quick, and very pleasant to deal with.
I received excellent customer service from Karlea. Karlea was so friendly , professional and gave fantastic customer service. I would give her 10 stars if I could.
The customer service is exceptional, so friendly and accommodating! Their products are always top of the top! Thank you Ruflebutts!!
I’ve ordered several times and everything is always so cute and great quality! I love the rompers because they can last 2 seasons, sometimes longer. I’ve never needed customer service until today. I ordered some things from the Cyber Monday sale, and after I purchased them I realized I re-ordered something I just got a couple of weeks ago. I emailed customer service and asked if I could exchange the item before it was processed and they gladly accommodated me! They responded quickly and exchanged the item in my order, even though it was my error.
This company has THE BEST customer service. I made a mistake on my order and realized it after 5:00 on a Friday. I sent an email stating what I did wrong, with options for fixing and they got back with me over the weekend and fixed my order! Wow! I expected to be told it was my problem like bigger online operations. It felt like such personalized attention. I have been buying Rugged/RuffleButts for my grandchildren and for new parents for years and have never been disappointed!
RuffleButts has such amazing customer service, in addition to amazing quality clothes. I recently place an order during an amazing sale they were having, and at the time of order it said one of the items was on back order and would ship on a certain date. When that date rolled around I received an email from customer service stating that unfortunately the item will be further delayed. They apologized and offered for me to modify my order. I wasn’t in a rush and didn’t need to change my order but I really appreciate the communication and transparency. I will for sure be continuing to order from this company! First rate!
RuffleButts products are high quality and extremely fun. I have twin granddaughters and love to shop RuffleButts for them as well as gifts for new moms. Their customer service is fantastic as well.
Ruffle Butts provides everything I need, when shopping for affordable, high quality, and age appropriate clothing. It all started with toddler bathing suits…now? Holiday themed, casual mix and match, cotton knit, solids ready to wear for everyday or special events❤️
Got a very cute set of blue Jean overall shorts for my grandson but they were too small. It was a good while before my daughter got them back To me, but Rufflebutts immediately gave me my full refund. Wonderful customer service.
What amazing and fast service! I sent a note to the chat and received a response in less then a minute. Was able to get my question answered. Appreciate the quick and friendly customer service.
We received a swimsuit with no bottoms and the customer service at Ruffled Butts was exceptional. We had a replacement in no time. My girls have numerous suits at this point and all are great quality, comfortable and cute. Definitely recommend this company and their product.
I ordered plaid button ups for my boys (4 and 6) along with the matching dress for my little peanut. The size 6 was on back order so, it shipped separately. It was quick to ship, but I never received it. USPS marked it delivered, but I didn’t get it. I reached out to customer service and they were quick to respond and come to a resolution. They sent out a replacement shirt right away and I received it in 2 business days - JUST in time for school pictures! I shop RuffleButts because the quality is superb. I will continue to shop because the customer service is even better.
Wonderful company, amazing Swimsuits! Our family loves Ruffle Butts! We had an issue with one of my daughters suits getting bleached by a very chlorinated pool at a water park, I reached out to Ruffle Butts and got a response so quickly. They replaced the suit free and sent it out that day! We are customer ls for life ❤️
I have been stuck on an automatic, very irritating robo cell phone message system from this company ? Despite contacting customer service and bring assured i would b removed from that list ! Do not order from them or you will b cursed with the same fate!!!!
Hello Joanne, We are so sorry to hear about this experience! After reviewing our communications with you we do see that you reached out to unsubscribe from our email newsletter which we successfully completed. Just to clarify, in order to unsubscribe from texts, please respond STOP to the most recent text from us. You will receive an immediate text confirming that you have been unsubscribed. We have responded to your follow up email from yesterday with this information. We are so sorry again for this experience and for any miscommunication. Please do not hesitate to reach out to us at [email protected] or 704-825-8811 if you need any further assistance.
I had a wonderful first time experience with this company. Great customer service and I will be buying more for my granddaughter from RuffleButts!!
I've been buying RuffleButts for the last few years since my son was born and now I have a newborn daughter and can't stop buying clothes for her. She was a chunky baby so the size I ordered didn't fit. I called customer service to just discuss sizing and the exchange policy and the girl I spoke with was so kind. We talked for ten minutes about sizing and towards the end she sent me a label to mail my items back for an exchange. I cannot express how genuine and thoughtful the RuffleButts customer service team is. Looking forward to my exchange!
I had ordered my granddaughter some monogrammed fall outfits for her 1st birthday. I received the adorable clothes but one of the items was the wrong size. I called Customer Service and they immediately placed a new order with the correct size and monogram to be shipped out the same day. I was told to keep the incorrectly sized item since it was monogrammed so I didn’t even have the hassle to send it back. Impressive customer service! I will be a frequent customer for sure!
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