RushMyPassport is a leading US Passport expediting service. We have helped tens of thousands of U.S. citizens receive their passports in as little as 24 hours.
Written by the business, not verified by us.Rush My Passport (rushmypassport.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely helpful staff members who provide clear, step-by-step guidance throughout the entire passport application process. People also enjoy the remarkably smooth process and timely delivery accompanied by very useful status updates along the way. However, some reviewers were not happy with difficulties reaching support and unhelpful customer service interactions when issues arose unexpectedly. A few other people also felt that the expedited service was too expensive and ultimately did not speed up their application compared to standard methods. Additionally, several customers experienced frustrating delays and received incorrect information regarding their shipments.
Auto-generated from all reviews of this business. For reference only.Thank you for your kind feedback! We’re glad to hear that Lucero was helpful and patient throughout your experience. We truly appreciate you taking the time to share your thoughts!
Joel Helped me after I spent 2 hours trying to explain to fedex customer support my issues and he helped me in under five minutes id pay the man for the help he gave me if I could deserves a raise
Hello, Thank you for taking the time to share your experience! We’re so glad to hear that Joel was able to help resolve your issue quickly and make things easier for you after such a frustrating situation. We truly appreciate your kind words and will be sure to pass your feedback along to him. Thank you again for your support! 😊
They made it possible for me to receive my documents on time. Great service
Hello Betty, Thank you for your wonderful feedback! We’re so glad we could help you receive your documents on time. We truly appreciate your kind words and are happy to hear you had a great experience with our service! 😊
Natacha Similien is the greatest. She helped me so much and made something that is usually stressful and made it super easy. She was great and I am really appreciative of her
Hello, Thank you for your wonderful feedback! We’re so glad to hear that Natacha Similien was able to make the process easy and less stressful for you. We truly appreciate your kind words and will be sure to share them with her. Thank you for taking the time to share your experience! 😊
Thank you for your feedback! We’re glad to hear you had a positive experience. We truly appreciate you taking the time to share! 😊
Hello, Thank you for your feedback! We’re glad to hear that Maria was helpful and professional. We appreciate you taking the time to share your experience! 😊
Joel was very helpful and explained things clearly and easily. Thank you!
Hello, Thank you for your kind feedback! We’re glad to hear that Joel was helpful and explained everything clearly and easily. We truly appreciate you taking the time to share your experience—thank you! 😊
So easy and fast. Seemless so pleased
Thank you for your feedback! We’re glad to hear the process was easy, fast, and seamless. We truly appreciate you taking the time to share your experience—so pleased to have been able to help! 😊
Poorest customer service I've encountered. Even after being told I would be refunded money in 7-10 business days. You cannot reach anyone that can verify you will ever get money back. Again I say use a trusted source NOT this one
Good morning, Hello, We’re very sorry to hear about your experience and understand how frustrating it is to not receive clear updates regarding your refund. This is not the level of service we aim to provide, and we take your concerns seriously. If you would like assistance or an update on your refund, please contact us at [email protected] or call 877-503-9838, and our team will be happy to help.
If I could give this service a lower rating, I would. All it does it basically allow you to type your information into the application ahead of time and print it out. It is the same service whether you need it in six week or three and yet the charge increases. They claim they make sure your application is accurate, they do not. Both of the applications I submitted were modified at the processing center. You can do everything they do at the processing center without paying for this service. This is a complete scam and I am shocked it is offered through reputable places like AAA. You absolutely do not need this service. Also, customer service could care less if you are unhappy with the service.
Good morning Mary, We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand your frustration regarding the value of the service, pricing, and the issues you encountered with your application and customer support. This is not the experience we strive to provide, and your feedback is important to us. If you would like us to review your order or address your concerns further, please contact us at [email protected] or call 877-503-9838, and our team will be happy to assist.
The Passport Agent Daniella.L is very patient while assisting me with my application process very understanding and knows her job very well
Thank you for your kind feedback! We’re so glad to hear that Daniella L. was patient, understanding, and knowledgeable while assisting you with your application. We truly appreciate you taking the time to share your experience!
After paying $650 I sent my documents to them. They said it wasn't sealed in the right envelope and sent them back. I asked if they could provide a picture of how the envelope should be sealed. they said they couldn't. I looked up how everyone else was sealing their envelopes and did the same. Sent it again, they told me it wasn't sealed correctly again and never sent my documents including my passport back to me. I had to report my passport stolen so I could get a new one. This expedite service has cost me two weeks. Just go to the post office and pay them $60 to expedite it.
Good morning Tony, We’re very sorry to hear about your experience and understand how frustrating and stressful this must have been, especially with your documents and the delays involved. We take concerns like this very seriously and would like the opportunity to review what happened and assist you further. A member of our team will be reaching out to you to look into your case and help address your concerns.
For one who is tech challenged, this was very easy from start to finish.
Thank you for your feedback! We’re so glad to hear the process was easy from start to finish, especially if you’re not very tech-savvy. We truly appreciate you taking the time to share your experience! 😊
I needed a passport quickly. The date they promised was 4 days before leaving for an overseas trip that came up suddenly. Long story short, I had to postpone the trip. Passport came in 5 days AFTER the promised date. Also, ask them for a receipt up front if you need one. I never received one and was told they "can't produce it". EDIT: Got a response via phone, and an email with a form that is to be MAILED to them (as they do not accept it emailed, though a person who works at the office emailed me. I sent to her. She could have printed it out and handed it to a decision maker, but they want to make it more difficult for them to actually be liable for their own wrongdoing).
Good morning jerry We’re very sorry to hear about your experience and understand how frustrating it must have been to postpone your trip due to the delay. We also apologize for the issue with your receipt and any inconvenience that may have caused. That’s certainly not the experience we want for our customers. A member of our team will be reaching out to assist you further and review your situation. If you need immediate assistance, please contact us at [email protected] or call 877-503-9838, and our team will be happy to help.
Joel ROCKED!!! He made it super easy, covered all the key points in the application and made sure I was ready to go! Explained the whole process very clearly, covered the gotchas and do's/don'ts and had the documents to me in NO TIME, and made sure I had them downloaded and opened while we where on the phone. A++++
Thank you for your fantastic feedback! We’re so glad to hear he made the process easy and clearly walked you through all the key points, including the do’s and don’ts. It’s great to know you felt prepared and supported every step of the way. We truly appreciate the A++++ review and you taking the time to share your experience!
Been sitting here for 50 minutes waiting for the "call back" to complete my order. This message was left after I was hung up on by a very rude associate. I am now going to miss the 3:00PM deadline and out $400 plus what ever deadline fees I agreed to pay. Trash company with no support. Shame on FedEx for partnering with them.
Good Morning Mark , We’re very sorry to hear about your experience and understand how frustrating this must be, especially with the time-sensitive deadline. This is not the level of service we aim to provide, and we take your concerns regarding the callback delay and interaction seriously. A member of our team will be reaching out to assist you further and review your situation as soon as possible.
I was kept informed of the progress. This helped my expectations and trip planning to a lesser stress level. Got my passport very quickly.
Thank you for your great feedback! We’re glad to hear the updates helped manage expectations and made your trip planning less stressful. It’s wonderful to know you received your passport quickly we truly appreciate you taking the time to share your experience! 😊
Tiffany Grubb Was super helpful. She made sure to reach out to me multiple times to try to help resolve a concern. Was lucky to have gotten her twice on the phone.
Thank you for your kind feedback! We’re so glad to hear that Tiffany Grubb was super helpful and went above and beyond to follow up and assist you. We truly appreciate you taking the time to share your experience we’re glad you were able to connect with her! 😊
Joel couldn’t have been nicer! so serious, so helpful in guiding me through the whole process he was calm and positive, when i was nervous for fear of making a mistake! many thanks again
Thank you for your wonderful feedback! We’re so glad to hear that Joel was kind, calm, and helpful in guiding you through the process. It’s great to know he helped put you at ease and made the experience smoother. We truly appreciate you taking the time to share this many thanks to you as well! 😊
Tiffany was great helpful and very professional 5 stars
Thank you for your kind feedback! We’re glad to hear that Tiffany was helpful and very professional. We truly appreciate the 5 stars and you taking the time to share your experience!
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