RushMyPassport is a leading US Passport expediting service. We have helped tens of thousands of U.S. citizens receive their passports in as little as 24 hours.
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Is Rush My Passport legit?
Rush My Passport (rushmypassport.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely helpful staff members who provide clear, step-by-step guidance throughout the entire passport application process. People also enjoy the remarkably smooth process and timely delivery accompanied by very useful status updates along the way.
However, some reviewers were not happy with difficulties reaching support and unhelpful customer service interactions when issues arose unexpectedly. A few other people also felt that the expedited service was too expensive and ultimately did not speed up their application compared to standard methods. Additionally, several customers experienced frustrating delays and received incorrect information regarding their shipments.
Auto-generated from all reviews of this business. For reference only.
Andrea was super helpful in helping with expedited passport service as I was unable to send documents before and she seamlessly guided me through the process thank you Andrea!
Reply from Rush My Passport2026-05-29
Thank you for your kind feedback! We’re so glad to hear that Andrea was super helpful and seamlessly guided you through the expedited passport process after the earlier document issues.
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass along your thanks to Andrea!
Great company to deal with. Have used them several times and have always been delighted
Reply from Rush My Passport2026-05-29
Hello,
Thank you so much for your continued support and kind words! We’re delighted to hear that you’ve had consistently positive experiences with our service over the years.
Your trust means a lot to us, and we truly appreciate you taking the time to share your feedback. We look forward to assisting you again in the future! 😊
Buyer beware!! If you are getting a new passport which requires appearing in person, they cannot provide any help in getting an appointment or expediting passport. All of options provided by them had no openings. I never finished their application when I saw that, but customer service was no help and it cost me $199 for nothing. Very deceptive advertising!!! Please do not throw your money away. Learn from my mistake.
Reply from Rush My Passport2026-05-28
Good evening , We’re sorry to hear about your experience and understand your frustration regarding the appointment availability and service expectations.
For first-time passport applications, the U.S. Department of State requires applicants to appear in person at an authorized passport acceptance facility, and appointment availability may vary by location. Our service is designed to assist with application preparation, document review, and guidance throughout the process.
We regret hearing that your experience did not meet expectations and appreciate you taking the time to share your feedback.
Thank you for your wonderful feedback! We’re delighted to hear that Joel provided fantastic customer service.
We truly appreciate you taking the time to share your experience! 😊
Luisa was very helpful. I was confused as to whether I needed to get a physical passport photo even though the photo I took on your site was accepted.
Thank you and I look forward to getting my new passport!
Reply from Rush My Passport2026-05-28
Thank you for your kind feedback! We’re so glad to hear that Luisa was very helpful in answering your questions and providing clarification regarding your passport photo requirements.
We appreciate you taking the time to share your experience, and we’re excited for you to receive your new passport soon! 😊
Claudia very helpful and very patience to answer to all of my questions regarding of the process of my passport application. Thank you Claudia for your time.
Reply from Rush My Passport2026-05-26
Thank you for your kind feedback! We’re so glad to hear that Claudia was very helpful and patient while answering all of your questions regarding your passport application process.
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass along your thanks to Claudia! 😊
Mariana was hugely helpful in getting everything finalized in order to get my passport renewed and I couldn’t be any happier with her service. 5 Stars.
Charles Ettridge
Reply from Rush My Passport2026-05-27
Thank you for your wonderful feedback! We’re thrilled to hear that Mariana was hugely helpful in getting everything finalized for your passport renewal.
It’s great to know you were happy with her service, and we truly appreciate your 5-star review and kind words! 😊
Thank you for your feedback! We’re glad to hear you found the service very helpful.
We truly appreciate you taking the time to share your experience! 😊
I must say, I heard some negative reviews about this company. For me, I had a great experience with them. They exceeded my expectations and were very professional. They walked me through each step of the process. Thank you Rush my Passport for your service.
Reply from Rush My Passport2026-05-26
Thank you for sharing your experience! We’re thrilled to hear that our team exceeded your expectations and provided professional support throughout each step of the process.
We truly appreciate your kind words and are glad we could help make your experience a positive one. Thank you for choosing RushMyPassport! 😊
Don’t recommend doing your passport threw this company
I ordered this specific package, they gave me some instructions and I followed them but the service was not done the right way and now they have me waiting cause supposedly their offices are closed, I was trying to give it a second try to not lose my money but they still didn’t complete the service the right way. I was trying to see if they gave me a refund but they told me that they had to send a request for it and that it wasn’t guaranteed I get my refund, and as I was saying tried giving them the second chance to send my passport through them and they supposedly have their offices closed so they are just wasting my time at this point. It was a lot of money paid for this service.
Reply from Rush My Passport2026-05-26
Good morning , We’re sorry to hear about your experience and understand your frustration regarding the service, delays, and refund concerns. We know how stressful and disappointing this situation must be, especially after spending a significant amount of money and trying to continue the process in good faith.
Our goal is to provide clear guidance and support throughout the passport process, and we regret hearing that your experience did not meet expectations. A member of our team will be reaching out to assist you further and review your concerns in detail.
No FedEx Overnight; returning USPS too late for trip
Was on the phone off and on for 5 hours to get my application for renewal completed and mailed on Monday. I was quoted delivery for the 1 Day Processing to be the 22nd-26th. I verified that the reason I saw two FedEx Overnight charges was that it would be overnighted back to me. The Department of State tracking number I received today is USPS, not FedEx quotes a delivery on the 28th! I tried to call customer service but was given an opportunity to leave a voicemail only. There appears to have been a MAJOR miscommunication somewhere and short of a miracle, I will not be allowed on my flight on the 26th. I’m so thrilled to basically be out nearly $700 to either cancel the trip or pay excessively to move flights.
Reply from Rush My Passport2026-05-27
Good morning, We’re truly sorry to hear about your experience and understand how upsetting and stressful this situation must be with your upcoming travel plans.
We apologize for the confusion regarding the quoted delivery timeframe, shipping expectations, and the difficulty reaching customer support when trying to get answers. We understand your concerns about the tracking information and the potential impact this may have on your trip and expenses.
A member of our team will be reaching out to assist you further and review your concerns in detail.
I did not know how to get my passport renewed. FedEx and RushmyPassport handled everything. The entire process was easy. I made a mistake with my application, and they notified me what it was and how to correct it. The entire process was easy and fast.
Reply from Rush My Passport2026-05-22
Ribert, we are happy that we could assist with making the renewal process easy for you. Thank you for your 5-star review, and we wish you much happiness on your future travels.
I used this service as insurance, due to needing my passport quickly renewed, and they did not disappoint!! Rush My Passport delivered in a timely manner, and I was very impressed with the constant communication they gave throughout the process! I felt confident and seen. I actually felt the need to call them once during the process, because it said my paperwork had been delivered to Philadelphia, and I thought it meant my passport had somehow been delivered to the wrong address and so I called them and they immediately answered and took care of my concern, and I cannot thank them enough for that relief!!
Reply from Rush My Passport2026-05-26
Thank you for your wonderful feedback! We’re thrilled to hear that RushMyPassport delivered on time and provided the communication and support you needed throughout the process.
Giannina was very helpful in getting my passport documents ready to mail. She was very clear about the process, what documents I needed to print and sign, and what I needed to include when I send the documents through the mail. She also made sure I knew when I could receive my passport. She was lovely.
Reply from Rush My Passport2026-05-26
Thank you for your wonderful feedback! We’re so glad to hear that Giannina was helpful, clear, and supportive throughout the process of preparing your passport documents for mailing.
Claudia was patient and waited to make sure I understood everything clearly.
Reply from Rush My Passport2026-05-22
Carter, We are happy to hear that Caludia provided you with 5-star service. We will be sure to give her a shoutout for her great customer service and we wish you all the best on your upcoming travels.
Rush my passport made the process quick and easy. My passport arrived well before my planned vacation. Would highly recommend!
Reply from Rush My Passport2026-05-22
Britany, we are excited to hear that we were able to meet your expectations with our service. Don't forget to recommend our services to your friends looking to update their travel documents. Thank you for your 5-star review and we wish you safe travels.
Very professional, very patient and detailed explanation which their were few questions, great experience
Reply from Rush My Passport2026-05-22
Thank you Latoya for your review. We are happy to hear that you received 5-star service from us. We hope you would recommend our services to your loved ones with future travel plans.
Leandro clarified the instructions better than any other agent I've had assist me and gave easy instructions for what I need to accomplish.
Reply from Rush My Passport2026-05-22
Dylan, we are happy to hear that Leandro was able to provide you with clear instructions on completing your passport request. Thank you for taking the time to recognize the 5-star customer service. We will be sure to give him the recognition he deserves. We wish you all the best on your upcoming travels and look forward to servicing your friends and family with their travel needs.
Kevin V was very helpful, polite and professional. My issue was resolved after speaking with Kevin V.
Reply from Rush My Passport2026-05-20
Thank you for your wonderful feedback! We’re glad to hear that Kevin V was helpful, polite, and professional while assisting you.
It’s great to know your issue was resolved, and we truly appreciate you taking the time to share your experience! 😊
Luisa was incredibly helpful walking me through this challenging process!
Reply from Rush My Passport2026-05-20
Thank you for your kind feedback! We’re so glad to hear that Luisa was incredibly helpful in guiding you through the process and making a challenging situation easier.
We truly appreciate you taking the time to share your experience! 😊
