great services !
Reply from Rush My Passport2026-05-22
Adriana, thank you for your 5-star review. We hope that you share your experience with family and friends with passport needs.
About Rush My Passport
Data updated- Website
- rushmypassport.com
- Category
- Legal Services & Government
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 97% (37/38)
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About this business
RushMyPassport is a leading US Passport expediting service. We have helped tens of thousands of U.S. citizens receive their passports in as little as 24 hours.
Written by the business, not verified by us.Is Rush My Passport legit?
Rush My Passport (rushmypassport.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely helpful staff members who provide clear, step-by-step guidance throughout the entire passport application process. People also enjoy the remarkably smooth process and timely delivery accompanied by very useful status updates along the way. However, some reviewers were not happy with difficulties reaching support and unhelpful customer service interactions when issues arose unexpectedly. A few other people also felt that the expedited service was too expensive and ultimately did not speed up their application compared to standard methods. Additionally, several customers experienced frustrating delays and received incorrect information regarding their shipments.
Auto-generated from all reviews of this business. For reference only.What people say
The entire experience was very…
The entire experience was very professional and helpful.
Reply from Rush My Passport2026-05-20
Hello, Thank you for your wonderful feedback! We’re pleased to hear that you found the entire experience professional and helpful from start to finish. We truly appreciate your support and thank you for taking the time to share your experience! 😊
Melinda was exceptional with her…
Melinda was exceptional with her customer service. Went above and beyond and in the end I was left with a stress free demenor knowing that i had my issues resolved. Thank you very much. Ryan
Reply from Rush My Passport2026-05-20
Hello Ryan, Thank you so much for your kind words! We’re delighted to hear that Melinda provided exceptional service and helped make the process stress-free for you. It’s wonderful to know she went above and beyond to ensure your issues were resolved. We truly appreciate you taking the time to share your experience and will be sure to pass along your feedback to Melinda. 😊
Prompt service, totally satisfying help
My wife and I used RushMyPassport to renew our expired passports. We used the 3-week service and one passport arrived exactly three weeks from the date I placed the order, the other arrived the very next day. I called the Help service twice and was very pleased with the service. The women who answered the calls were attentive, made sure they understood exactly what help I needed by repeating my questions & concerns back to me before answering, and both gave exactly the information and instructions I needed.
Reply from Rush My Passport2026-05-18
Thank you for your wonderful feedback! We’re so glad to hear that both you and your wife had a positive experience with your passport renewals and that your passports arrived within the expected timeframe. We truly appreciate you taking the time to share your experience and thank you for choosing our service! 😊
This service made the process for changing the name on my passport after marriage seamless!
This service made the process for changing the name on my passport after I got married seamless! The processing time exceeded my expectations and I received my updated passport sooner than anticipated. I highly recommend this service for expediting your passport renewal!
Reply from Rush My Passport2026-05-18
Thank you for your wonderful feedback! We’re so glad to hear that the name change process after your marriage was seamless and that you received your updated passport sooner than expected. We truly appreciate your recommendation and thank you for choosing our service! 😊
Worth IT!
Everything gets taken care of quickly. Just follow their direction - No Stress, No Worries It is worth the money.
Reply from Rush My Passport2026-05-20
Thank you for your great feedback! We’re thrilled to hear that everything was handled quickly and that the process felt stress-free and easy to follow. We truly appreciate your support and are glad you found the service worth it! 😊
The process was quick & easy.
The process was quick & easy. Phone he
Reply from Rush My Passport2026-05-18
Thank you for your feedback! We’re so glad to hear the process was quick and easy for you. We truly appreciate you taking the time to share your experience!
Everyone at the EXTON PA post office…
Everyone at the EXTON PA post office was amazingly helpful. I could not have navigated the process without their help.
Reply from Rush My Passport2026-05-18
Thank you for your kind feedback! We’re so glad to hear the team at the Exton, PA post office was amazingly helpful and made the process easier for you to navigate. We truly appreciate you taking the time to share your experience! 😊
Nestor was helpful and patient.
Reply from Rush My Passport2026-05-18
Hello, Thank you for your kind feedback! We’re glad to hear that Nestor was helpful and patient throughout your experience. We truly appreciate you taking the time to share your thoughts! 😊
Great experience working with Joel at Rush My Passport
Joel was beyond helpful to make sure we will get our passports ahead of our departure. He was also extremely knowledgeable and took ample time to answer all our questions. Overall, we had a wonderful experience and can only highly recommend Rush My Passport and working with exemplary employees such as Joel. Keep up the great work!
Reply from Rush My Passport2026-05-18
Thank you for your wonderful feedback! We’re so glad to hear that Joel provided such knowledgeable and attentive support throughout your passport process. It’s great to know he took the time to answer all your questions and helped ensure everything was on track before your departure. We truly appreciate your recommendation and your kind words about Joel’s exceptional service. Thank you for choosing RushMyPassport! 😊
Issac was extremely helpful
Issac was extremely helpful and knowledgeable in helping us resolve an issue in our Passport application!!
Reply from Rush My Passport2026-05-18
Thank you for your kind feedback! We’re so glad to hear that Issac was extremely helpful and knowledgeable in assisting with your passport application issue. We truly appreciate you taking the time to share your experience!
The process was smooth and I received…
The process was smooth and I received updates via email and text.
Reply from Rush My Passport2026-05-13
Hello Christy, Thank you so much for your thoughtful feedback! We’re truly glad to hear that the experience felt smooth we value your feedback.
Louisa was very patient and helpful
Louisa was very patient and helpful. She did a great job.
Reply from Rush My Passport2026-05-12
Thank you for your kind feedback! We’re so glad to hear that Louisa was patient, helpful, and provided great service. We truly appreciate you taking the time to share your experience! 😊
Awesome consultation
She was extremely patient, knowledgeable and walked me confidently thru multiple steps.
Reply from Rush My Passport2026-05-13
Thank you for your wonderful feedback! We’re so glad to hear you received patient, knowledgeable, and supportive assistance throughout the process.
Absolutely awful service
Absolutely awful service. They never disclosed that you have to call them before they will process everything and these phones are not available until 9am. I work everyday at 9 am and I would not have gotten my passport in time due to this so I had to use another provider to get my passport in time. Had I known this step was required I would not have purchased this service. I called on April 27th to cancel my order and was told it was cancelled & I would get a refund in 3-5 business days. I waited till the fifth day and didn’t get a refund so I logged back onto my account and saw the order was not even cancelled so I emailed them and still have not gotten a response. I called again on May 5th and the lady told me it would be cancelled in 1-2 business and I would get my refund in an additional 3-5. It is now May 10, my order is not even cancelled yet, and I have not gotten any communication regarding it. I would not recommend anyone use this service. Very unprofessional, unreliable, and overall full of lies. I feel scammed.
Reply from Rush My Passport2026-05-11
We’re very sorry to hear about your experience and understand your frustration regarding the communication, cancellation process, and refund delays. Good morning, We recognize how important timing and clear instructions are when dealing with urgent travel documents, and we regret that your experience did not meet expectations. Your concerns regarding the lack of follow-up and conflicting information are being taken seriously. A member of our team will be reviewing your case and reaching out to assist further
0 stars
0 stars. They are going to say something is wrong with what you submitted to price gouge you into paying the highest priced service which is 1-3 days. . I completed everything correctly & paid for expedited service. Didn’t receive my passport in time for my trip though they had time. SCAM! Go to your post office. I’m under 900- to almost 1,000$. NO REFUNDS!
Reply from Rush My Passport2026-05-11
Good morning, We’re very sorry to hear about your experience and understand how frustrating this must have been, especially with your travel plans and the concerns you raised regarding processing and costs. This is not the experience we aim to provide, and we take your feedback seriously. A member of our team will be reaching out to assist you further and review your concerns in detail. If you need immediate assistance, please contact us at [email protected] or call 877-503-9838, and our team will be happy to help.
Excellent service !
Wonderful assistance and a pleasure to speak with!
Reply from Rush My Passport2026-05-08
Thank you for your kind feedback! We’re so glad to hear you received wonderful assistance and had a pleasant experience. We truly appreciate you taking the time to share your thoughts! 😊
Joel was very helpful in resolving what…
Joel was very helpful in resolving what I thought was a confusing problem,he made it simple .
Reply from Rush My Passport2026-05-08
Thank you for your kind feedback! We’re glad to hear that Joel was able to help resolve your issue and make the process simple and easy to understand. We truly appreciate you taking the time to share your experience! 😊
Got new passport in only a few weeks
Got new passport in only a few weeks. Much quicker than months reported for dealing directly with government passport aency.
Reply from Rush My Passport2026-05-08
Thank you for your feedback! We’re so glad to hear you received your new passport quickly and that the process was faster than expected. We truly appreciate you taking the time to share your experience! 😊
Soooo easy
Soooo easy. This is the only way to go through the passport process. Absolutely great
Reply from Rush My Passport2026-05-08
Thank you for your amazing feedback! We’re thrilled to hear the process was so easy and that you had such a great experience. We truly appreciate your kind words and thank you for choosing our service