RushMyPassport is a leading US Passport expediting service. We have helped tens of thousands of U.S. citizens receive their passports in as little as 24 hours.
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Is Rush My Passport legit?
Rush My Passport (rushmypassport.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely helpful staff members who provide clear, step-by-step guidance throughout the entire passport application process. People also enjoy the remarkably smooth process and timely delivery accompanied by very useful status updates along the way.
However, some reviewers were not happy with difficulties reaching support and unhelpful customer service interactions when issues arose unexpectedly. A few other people also felt that the expedited service was too expensive and ultimately did not speed up their application compared to standard methods. Additionally, several customers experienced frustrating delays and received incorrect information regarding their shipments.
Auto-generated from all reviews of this business. For reference only.
I honestly wasn't sure if I should use RushMyPassport at first because I had never used a passport expediting service before. With my trip getting closer, I decided to give it a shot, and I'm really glad I did. The process was much easier than I expected, and having clear instructions and updates along the way took a lot of stress off my shoulders. I was constantly checking my email hoping everything would go smoothly, and when my passport arrived on time, it was a huge relief. It definitely saved me a lot of worry, and I'd absolutely use RushMyPassport again if I ever found myself in a time crunch.
Reply from Rush My Passport2026-06-23
Thank you for taking the time to share your experience!
We're so glad to hear that RushMyPassport helped make a stressful situation much easier for you. It's great to know the clear instructions and updates gave you peace of mind throughout the process and that your passport arrived on time for your trip.
We truly appreciate your trust in our service and look forward to assisting you again in the future if you ever need expedited passport support. Safe travels! ✈️
I had a great experience with RushMyPassport from start to finish. The process was straightforward, the instructions were easy to follow, and I appreciated receiving updates along the way. I was on a tight timeline for an upcoming trip, and they helped me get everything completed without the stress I expected. My passport arrived on time, and I would definitely use their service again if I ever need expedited passport assistance
Reply from Rush My Passport2026-06-23
Hello,
Thank you for taking the time to share your experience.
We're glad to hear that the process was straightforward for you and that the instructions were easy to follow. It's great to know you received helpful updates throughout and that your passport arrived in time for your trip.
We appreciate your feedback and are happy we could assist with your travel plans. Safe travels
Andrea was kind, thorough, helpful, and likeable. A+ service and follow through.
Reply from Rush My Passport2026-06-23
Hello,
Thank you for your kind review!
We're thrilled to hear that Andrea provided such excellent service. We will be sure to share your feedback with her and recognize her for her kindness, thoroughness, and dedication to helping our customers.
Thank you for choosing RushMyPassport. We truly appreciate your feedback and support!
I purchased this service in early 2025. I ended up moving across the country, losing my father, dealing with chronic illness, and moving again. Once I was finally settled, I logged into update my details and get my download. However, it had been over a year since the purchase. Apparently, you lose access after 12 months, which is certainly unclear during purchase. Customer service told me I had to purchase the service again if I wanted to use the program. Money down the drain.
Otherwise, I don’t actually find the value in this service. You get the passport application filled out with the information you provide, select the nearest place to get your passport photo, select the nearest office to submit your documents in person, and wait. I can fill out a form and do the rest for free. It doesn’t make sense to me to pay for this service after realizing what the actual outcome would produce.
Additionally, the website I used was FastportPassport.com through GovWorks. When customer service sent me a link to their terms and conditions, I was sent to RushMyPassport.com.
So - are they behind all of these companies??
Reply from Rush My Passport2026-06-22
Hello Jennifer,
Thank you for sharing your feedback.
We regret to hear about your experience and understand your concerns regarding account access, service expectations, and the information provided. We appreciate you taking the time to outline your experience and the challenges you encountered.
An agent will be reaching out to review your concerns and provide assistance. If you would like immediate support, please contact our team at [email protected] or 877-503-9838, Monday–Friday, 9 AM–7 PM EST.
Thank you for bringing this matter to our attention.
For a service that is intended to expedite a process it has been anything but that. I've had to visit fedex twice and still have not even been able to send in the completed application. Rushmypassport sends your application in one giant png file instead of separate page pdf. So get ready to do some photoshop.
Then I finally printed everything, but there is no shipping label. Fedex can't do anything without the label. Where do I even get the label? No one knows and I'm still stuck waiting for customer service to get back to me.
Reply from Rush My Passport2026-06-22
Thank you for sharing your feedback.
We understand your frustration regarding the application documents, shipping label, and communication delays. We regret that your experience did not meet your expectations.
An agent will be reaching out to review your concerns and provide assistance. If you need immediate support, please contact our team at [email protected] or 877-503-9838
Wilson could not pronounce his words correctly enough to be understood. One simply word he had to spell for me to understand but in addition he ran his words so tightly together that I couldn’t tell if it was one word he was saying or several words! Honest! He didn’t pronounce the street name correctly either. As I attempted to understand Wilson, asking for clarification, he became flustered and spoke in a condescending manner as though I am the stupid one. I hate dealing with any call center anymore! As a result of all of these modern frustrations, I am closing bank accounts and paying off debts then moving to other countries where life is simpler and easier! Ugh.
Reply from Rush My Passport2026-06-22
Thank you for sharing your feedback.
We regret to hear about your experience and apologize for any difficulty you encountered during your interaction. Clear and respectful communication is important to us, and we understand how frustrating it can be when information is not easily understood.
We appreciate you bringing this matter to our attention. If you would like us to review your concerns further, please contact our support team at [email protected] or 877-503-9838, Monday–Friday, 9 AM–7 PM EST.
The service is convenient and the people behind it are very helpful and patient. The steps are easy online and the follow-up by phone customer service is consistent and efficient. I want to to thank Joel and Naren for their excellent and professional customer service assistance.
Reply from Rush My Passport2026-06-16
Thank you for your wonderful feedback! We’re delighted to hear that you found the service convenient and that the online process was easy to follow.
We're especially pleased to hear that Joel and Naren provided helpful, patient, and professional assistance throughout your experience. Consistent and efficient customer service is something we strive for, and we’ll be sure to share your kind words with them.
Thank you for taking the time to recognize their excellent service. We truly appreciate your support! 😊✈️
Extremely disappointed and frustrated with this company. I paid for their expedited passport service expecting professional assistance, but I was never even able to download the application from their website. I contacted customer support and filed complaints twice within the 30-day period to resolve the issue, but despite my efforts, they refused to issue a refund.
This experience has been completely unacceptable. Charging customers for a service they cannot properly access and then denying a refund after multiple complaints raises serious concerns about their business practices and customer service. I feel misled and taken advantage of as a paying customer.
I strongly encourage others to do thorough research before using this company. Based on my experience, I cannot recommend their service.
Reply from Rush My Passport2026-06-16
We’re sorry to hear about your experience and understand how frustrating it must have been to be unable to access the application after purchasing the service.
We regret that your experience did not meet your expectations and understand your concerns regarding the website functionality, customer support interactions, and refund request. We recognize how disappointing it can be when you feel your concerns have not been adequately addressed.
Your feedback is important to us, and we appreciate you bringing these concerns to our attention. An agent will be reaching out to assist you and review your case in more detail.
Thank you for taking the time to share your experience.
Daniela was kind and courtesy. Helpful with the requested information and helped me understand the error.....which was on my part. Thank you, Daniela. Curtis Whitaker
Reply from Rush My Passport2026-06-16
Thank you for your wonderful feedback! We’re delighted to hear that Daniela was kind, courteous, and helpful in providing the information you needed.
Thank you for taking the time to share your experience! 😊
Never completed their obligations. This is a total waste and very misleading! They help you fill out the form and you are still responsible for printing and shipping. You are paying for the shipping label which I never received! The tracking service is available via state department. You cannot reach anyone on the phone if you have a problem. Good luck getting a refund after you rush to the post office to do it yourself. They don’t answer the phone or call you back. I ended up disputing with my cc company.
Reply from Rush My Passport2026-06-15
Good Morning, We’re sorry to hear about your experience and understand your frustration regarding the service, communication, and refund process.
We regret that your experience did not meet your expectations and understand your concerns regarding the shipping label, customer support, and the challenges you encountered while trying to resolve the issue. We recognize how frustrating it can be when you feel your concerns are not being addressed in a timely manner.
We appreciate you taking the time to share your feedback. A member of our team will be reaching out to review your concerns and provide further assistance
The best part about this service was it's online application where it checks for mistakes in real time and generates the correct form and being able to go to a FedEx office and have my picture taken and the application printed out (since my printer is broken), signed, and just drop everything into a FedEx mailer along with the printed label. Plus, if I did anything wrong, they would handle it. To me, it was worth the money for the convenience and peace of mind. The only suggestion I have is that they make the tracking process more clear by explaining that I would actually be receiving three separate return mailings: the passport, the passport card, and finally, my old passport and other evidence documents. All in all, it was a great experience.
Reply from Rush My Passport2026-06-15
Thank you for your thoughtful feedback! We’re delighted to hear that you found the online application process easy to use and appreciated the real-time error checking, document preparation, and the convenience of completing everything through FedEx.Thank you for taking the time to share your experience. We truly appreciate your support! 😊✈️
Used it twice. First for my passport and second for my wife’s. My wife’s passport was more problematic because the government did not like her initial picture. My representative was Jasmine and she was extremely helpful and made sure that everything was taken care of. This is a service that is definitely worth the price.
Reply from Rush My Passport2026-06-15
Thank you for your wonderful feedback and for trusting us with both your passport and your wife’s passport applications.
We’re especially pleased to hear that Jasmine provided outstanding support and helped navigate the challenges related to your wife’s passport photo. Ensuring our customers receive clear guidance and assistance throughout the process is very important to us.
We truly appreciate your kind words and are honored that you found the service worthwhile. We’ll be sure to share your recognition with Jasmine and her team.
Thank you for your feedback! We’re delighted to hear that Claudia was very helpful and provided you with the assistance you needed.
We’ll be sure to share your kind words with Claudia. Thank you for taking the time to recognize her excellent service we truly appreciate it! 😊
Jasmine was very helpful and on point..she was a pleasure to work with..I got my passport renewed super fast and in my hand.. sent directly to me.
Reply from Rush My Passport2026-06-12
Thank you for your wonderful feedback! We’re delighted to hear that Jasmine was helpful, responsive, and a pleasure to work with throughout your passport renewal process.
Thank you for choosing our service and for taking the time to share your experience! 😊✈️
Not recommended for use. Firstly, when filling out the required forms, I do know both my parents, but i dont know their birth information, and one of them was adopted as an infant and the forms wouldnt allow partial information, so had to leave a parent section "UNKNOWN" (yes it caused a flag by the Dept of State, but easily straightened out, just unnecessary). Secondly the "Total fee" need for the passport was wrong, in the completed forms they calculated a total of $235.05, which when we got to the "Acceptance agency location, they reviewed our forms and advised us we need to get a corrected Money order for the proper amount, again leading us to unneeded running around and luckily the Western union allowed us to cancel the old and get a new one rather easily. Still caused time delay and aggravation. Thirdly, the website DOES NOT update information in a timely fashion. I had to use the Dept of State website directly to see the proper status of the passport. UP TO and including the day I received my passport, according to "Rush my Passport" website, it was still being processed and awaiting a decision. Luckily someone was home to receive the delivery otherwise another time delay would have been created.
Long and Short, I paid almost $600 for the service, I expect information to be updated in a timely matter and correct. Not full of obstacles and misinformation. If you have anxiety or mistrust issues DO NOT use this company. They did finally get the service done but it was full of stress and extra work.
Reply from Rush My Passport2026-06-11
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the issues you encountered with the application process, including the parent information requirements, the fee calculation discrepancy, and the status updates provided through the website. We recognize that these challenges created additional stress, delays, and inconvenience during what should have been a smoother experience.
While we’re glad that your passport was ultimately received, we understand that the process itself fell short of the level of service you expected. Your feedback regarding application guidance, fee accuracy, and status update timeliness is valuable and will be shared with the appropriate team for review.
A member of our team will be reaching out to assist you and review your concerns in more detail.
Thank you for bringing this matter to our attention.
Thank you for your feedback! We’re delighted to hear that Brayan was clear, helpful, and able to assist you throughout the process.
We’ll be sure to share your kind words with Brayan. Thank you for taking the time to recognize his excellent service—we truly appreciate it! 😊
Gabriela provided information that I needed to know without being asked.
Reply from Rush My Passport2026-06-10
Thank you for your feedback! We’re delighted to hear that Gabriela provided helpful information proactively and ensured you had the details you needed without having to ask.
Providing thorough and attentive service is something we strive for, and we’re glad Gabriela delivered that experience for you.
Thank you for taking the time to recognize her excellent service! 😊
Brayan was very helpful to me when I was very stressed and confused during this application process. He went above and beyond with great professionalism and spoke very clearly for me to understand what I needed to do. He also tried to help my husband with his issues after making sure I got things worked out on my end.
Reply from Rush My Passport2026-06-10
Thank you for your wonderful feedback! We’re delighted to hear that Brayan was able to assist you during a stressful and confusing time.
His professionalism, patience, and dedication to ensuring you understood each step of the process are qualities we truly value. We’re also glad to hear that he went the extra mile to help your husband after making sure your concerns were resolved.
Thank you for your feedback! We’re glad to hear that the service worked for you and helped meet your passport needs.
We understand that cost is an important consideration, and we appreciate you taking the time to share your experience. Thank you for choosing our service! 😊
Kristy Dutton was kind patient and knew just what to do to help me with my passport renewal. She even called me back to help me with my other questions i had about the passport.
Reply from Rush My Passport2026-06-08
Thank you for your wonderful feedback! We’re delighted to hear that Kristy Dutton provided such kind, patient, and knowledgeable assistance with your passport renewal.
We’ll be sure to share your kind words with Kristy. Thank you for taking the time to recognize her outstanding service!
