RushMyPassport is a leading US Passport expediting service. We have helped tens of thousands of U.S. citizens receive their passports in as little as 24 hours.
Written by the business, not verified by us.
Is Rush My Passport legit?
Rush My Passport (rushmypassport.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely helpful staff members who provide clear, step-by-step guidance throughout the entire passport application process. People also enjoy the remarkably smooth process and timely delivery accompanied by very useful status updates along the way.
However, some reviewers were not happy with difficulties reaching support and unhelpful customer service interactions when issues arose unexpectedly. A few other people also felt that the expedited service was too expensive and ultimately did not speed up their application compared to standard methods. Additionally, several customers experienced frustrating delays and received incorrect information regarding their shipments.
Auto-generated from all reviews of this business. For reference only.
Elias 使这个过程非常容易理解。 他们慢慢地引导我完成每一步，以确保我拥有有效处理护照续签申请所需的一切。
Reply from Rush My Passport2026-07-17
Thank you for your wonderful review!
We're delighted to hear that Elias made the process easy to understand and took the time to walk you through each step. Providing clear guidance and ensuring everything is in order for a smooth passport renewal experience is exactly the kind of service we strive to provide.
We'll be sure to share your kind words with Elias. Thank you for choosing RushMyPassport!
Hello,
Thank you for your review!
We're glad to hear that you found our team responsive and that you had a great experience with our service. Providing timely assistance and excellent customer support is always our goal.
Thank you for choosing RushMyPassport and for taking the time to share your feedback!
Hello,
Thank you for your outstanding review!
We're thrilled to hear that Mauricio provided such exceptional service. It’s wonderful to know that he kept you informed throughout the process
Thank you for recognizing both Mauricio and our team. We truly appreciate your feedback and are grateful for the opportunity to assist you.
Thank you for choosing RushMyPassport
我支付了加急服务费用，但在致电该服务 10 多次后从未收到我们的护照，而且 Rush My Passport 始终无法给我答案。我不得不总共开车 14 个小时去护照中心，因为这项服务失败了，并且在下班后与他们通电话时始终无法告诉我原因。不要信任或推荐，很遗憾联邦快递与他们联系在一起。
Reply from Rush My Passport2026-07-15
Thank you for sharing your feedback.
We are very sorry to hear about your experience and understand how frustrating and stressful this situation must have been, especially after multiple calls and the additional travel required to obtain your passport.
Your feedback is important to us, and we would appreciate the opportunity to review your case further. A member of our team will be reaching out to assist and discuss your concerns in more detail.
Thank you for bringing this matter to our attention. We appreciate the opportunity to review your experience and provide further assistance.
Thank you for sharing your feedback.
We're sorry to hear about your experience and understand your frustration regarding the status of your refund. We know how important timely communication and resolution are, especially when you've decided not to move forward with the service.
Your concerns are important to us, and we would like the opportunity to review your case. A member of our team will be reaching out to assist and provide an update regarding your refund status.
Thank you for bringing this matter to our attention. We appreciate the opportunity to assist you further.
Thank you for your great review!
We're glad to hear that our clear instructions, helpful updates, and organized process helped make your travel preparations easier and less stressful. It's wonderful to know everything was completed on time and that you had a positive experience.
Thank you for choosing RushMyPassport, and we wish you safe travels!
Thank you for your wonderful review!
We're delighted to hear that Joel was efficient, knowledgeable, and kind throughout your experience. We'll be sure to share your feedback with him and recognize him for his outstanding customer service.
Thank you for choosing RushMyPassport and for taking the time to share your experience!
Hello,
Thank you for your kind review!
We're delighted to hear that Martha was efficient, knowledgeable, and helpful throughout your experience. We'll be sure to share your feedback with her and recognize her for providing excellent customer service.
Thank you for choosing RushMyPassport and for taking the time to share your experience!
Hello,
Thank you for your wonderful review!
We're thrilled to hear that Luisa provided such exceptional support. Taking the time to answer questions, explain the process clearly, and guide customers every step of the way is exactly the level of service we strive to provide.
Thank you for choosing RushMyPassport and for taking the time to share your experience!
Hello,
Thank you for your kind review!
We're so pleased to hear that Daniela provided fantastic service and took the time to ensure everything was handled properly. Her patience and attention to detail are qualities we truly value, and we'll be sure to share your feedback with her.
Thank you for choosing RushMyPassport and for taking the time to recognize Daniela's excellent support!
Good Morning, Thank you for your wonderful review!
We're delighted to hear that Claudia provided such great service and took the time to explain everything clearly while answering all of your questions. We'll be sure to share your kind words with her and recognize her for her excellent support.
Thank you for choosing RushMyPassport and for taking the time to share your experience. We truly appreciate your feedback!
Thank you for sharing your feedback.
We're sorry to hear about your experience and understand how frustrating it can be when instructions are unclear and you're unable to get the assistance you need. We sincerely apologize for the confusion regarding the shipping label and for the difficulty you experienced trying to reach customer support.
Your concerns are important to us, and we would appreciate the opportunity to review your experience further. A member of our team will be reaching out to assist and discuss the concerns you have raised.
Thank you for bringing this matter to our attention. We appreciate the opportunity to review your concerns and provide further assistance.
Hello Lisa,
Thank you for your wonderful review!
We're delighted to hear that Naran was able to help you resolve the issue and provide compassionate, helpful support along the way. We'll be sure to share your kind words with him and recognize him for his excellent customer service.
Thank you for choosing RushMyPassport and for taking the time to share your experience! ⭐⭐⭐⭐⭐
Hello Stephanie,
Thank you for your wonderful review!
We're delighted to hear that our team was friendly, explained everything step by step, and answered all of your questions. Providing clear guidance and support throughout the process is what we strive for.
Thank you for choosing RushMyPassport and for taking the time to share your experience!
Hello,
Thank you for your review!
We're delighted to hear that Claudia was very helpful. We'll be sure to share your kind feedback with her and recognize her for providing excellent customer service.
Thank you for choosing RushMyPassport and for taking the time to share your experience
Thank you for your kind review!
We're delighted to hear that Luisa provided service that was both informative and efficient. We'll be sure to share your feedback with her and recognize her for her excellent customer support.
Thank you for choosing RushMyPassport and for taking the time to share your experience!
Hello,
Thank you for sharing your feedback.
We're sorry to hear that you were dissatisfied with your experience. We understand your concerns and take feedback like yours seriously. RushMyPassport provides passport application guidance, document review, customer support, and expedited processing assistance, while passport applications are ultimately processed by the U.S. Department of State.
We would appreciate the opportunity to review your concerns further. A member of our team will be reaching out to discuss your experience and provide additional assistance.
Thank you for bringing this matter to our attention. We value your feedback and the opportunity to address your concerns.
Hello,
Thank you for your kind review!
We're delighted to hear that Naren was able to help guide you through the process and make your experience easier. We'll be sure to share your feedback with him and recognize him for his excellent customer service.
Thank you for choosing RushMyPassport and for taking the time to share your experience!
Thank you for your wonderful review!
We're delighted to hear that Martha provided professional, efficient, and patient service to both you and your husband. We'll be sure to share your kind words with her and recognize her for the exceptional support she provided.
Thank you for choosing RushMyPassport and for taking the time to share your experience. We truly appreciate your feedback! ⭐⭐⭐⭐⭐
服务很好。 经纪人丹妮拉 L 非常棒，她小心翼翼地处理了这次经历。他们会一步一步地让您知道您的护照的情况。
Reply from Rush My Passport2026-07-06
Thank you for your kind review!
We're thrilled to hear that Daniela L provided excellent service and handled your experience with such care. We'll be sure to share your feedback with her and recognize her for her outstanding support.
We're also glad you found the step-by-step updates helpful throughout the passport process. Thank you for choosing RushMyPassport and for taking the time to share your experience!
