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Legal Services & Government

Rush My Passport

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201 reviews

4.2201 reviews
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About Rush My Passport

Data updated
Website
rushmypassport.com
Category
Legal Services & Government
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
97% (37/38)
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About this business

RushMyPassport is a leading US Passport expediting service. We have helped tens of thousands of U.S. citizens receive their passports in as little as 24 hours.

Written by the business, not verified by us.

Is Rush My Passport legit?

Rush My Passport (rushmypassport.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely helpful staff members who provide clear, step-by-step guidance throughout the entire passport application process. People also enjoy the remarkably smooth process and timely delivery accompanied by very useful status updates along the way. However, some reviewers were not happy with difficulties reaching support and unhelpful customer service interactions when issues arose unexpectedly. A few other people also felt that the expedited service was too expensive and ultimately did not speed up their application compared to standard methods. Additionally, several customers experienced frustrating delays and received incorrect information regarding their shipments.

Auto-generated from all reviews of this business. For reference only.

What people say

我支付了 500 美元加急(5-7...

我支付了 500 美元购买了加急(5-7 个工作日)第二本护照,而我儿子的护照与他的签证申请一起。 在网站上完成他的信息后,我收到了一封确认电子邮件,除了管理我的帐户的链接之外,没有任何说明。 三天后,我去网站查看状态,申请不完整。 我认为我儿子的有效护照上的所有信息都可以访问,并且无需重新申请,因为我从未收到过该公司的任何通知。 我的挫败感在于缺乏方向,公司没有注意到我没有在加快速度的时间内完成所需的信息,尤其是他们收取此类费用。

Reply from Rush My Passport2026-07-23

Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration regarding the application process and the lack of communication you received. We recognize how important clear instructions and timely notifications are, especially when you have selected an expedited service and are working within a specific timeframe. We regret that your experience did not meet those expectations. A member of our team will be reaching out to assist you, review your account, and gather additional information regarding your concerns. Thank you for bringing this matter to our attention. We appreciate the opportunity to review your experience and assist further.

绝对可怕!

绝对可怕!去了联邦快递,填写了“Rush My Passport”的所有内容,然后他们将我送到法院书记员办公室完成处理;然而,法院书记官办公室在过去的三年里一直没有处理护照!回到联邦快递办公室,然后他们把我送到该地区的一个邮局,只是那个邮局从来没有处理过护照。 被联邦快递拖了两个半小时,我现在泪流满面——因为我请了一天假来处理这件事,而且我停着的车上现在有一张罚单。我向联邦快递办公室要求退款,并被告知他们会处理退款。 然后我去了主要邮局——我本来应该去那里,付钱给邮局处理我的护照,并付钱给邮局加急。 一周后,联邦快递似乎没有退款给我,他们的无服务费用和浪费我时间的费用仍然在我的信用卡上。

Reply from Rush My Passport2026-07-23

Good morning , Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how frustrating and stressful this situation must have been. We sincerely regret the inconvenience caused by being directed to locations that were unable to process your passport application, as well as the additional time, expense, and frustration you experienced. We understand your concerns regarding the refund and the service you received. A member of our team will be reaching out to assist you, review your experience, and gather additional information regarding your refund concerns. Thank you for bringing this matter to our attention. We appreciate the opportunity to look into your concerns and assist further.

Isaac S 非常高兴……

与 Isaac S 合作非常愉快,他知识渊博,并帮助我完成了整个过程。

Reply from Rush My Passport2026-07-24

Thank you for your wonderful review! We're delighted to hear that Isaac S. was an absolute pleasure to work with. Providing knowledgeable guidance and helping customers navigate the process with confidence is exactly what we strive for. We'll be sure to share your kind words with Isaac and recognize him for his outstanding service. Thank you for choosing our services and for taking the time to share your experience.

优质的服务

Reply from Rush My Passport2026-07-27

Thank you for your review! We're delighted to hear that you received excellent service. Providing a smooth, efficient, and positive experience for our customers is always our goal. Thank you for choosing our services and for taking the time to share your feedback!

护照被取消郁闷!

在我的新护照申请被令人沮丧且错误地取消后,Mauricio 非常乐于助人且耐心,一直陪着我直到我完成新护照申请。他的工作非常出色! 谢谢你,毛里西奥!!

Reply from Rush My Passport2026-07-23

Hello, Thank you for your wonderful review! We're delighted to hear that Mauricio was able to help you through a frustrating situation and stayed with you until your new passport application was completed. His patience, professionalism, and commitment to helping customers are qualities we truly value. We'll be sure to share your kind words with Mauricio and recognize him for his excellent service. Thank you for choosing RushMyPassport and for taking the time to share your experience! ⭐⭐⭐⭐⭐

塞缪尔很棒

塞缪尔太棒了。非常有帮助而且非常彻底。完全满意

Reply from Rush My Passport2026-07-21

Thank you for sharing your experience with us. We will be sure to give Samuel a shout-out for his 5-star service. Don't forget to tell your friends and family about your experience with us.

更新通行证端口

该代表了解我想要做什么

Reply from Rush My Passport2026-07-21

David, thank you for your review. We are happy that we were able to assist with your passport needs and hope that your would recommend our services to a family or friend with passport needs.

他们的服务毫无价值

他们的服务毫无价值。 任何人都可以做到同样快或更快。 如果您需要加急服务,请在当地 USPS 预约并支付 60 美元。 或者,如果您在旅行后 14 天内需要,请前往代理机构(并非所有地方)并亲自办理,您通常会在当天获得。 你要向这些人支付数百美元,让他们向你发送国务院网站上的指示。此外,任何 USPS 员工(您无论如何都需要找新员工)都非常熟悉如何最好地在规定的时间内拿到您的护照,而且他们的建议是免费的! 您可能会认为,如果您无法前往最近的机构,他们会在您不在的情况下为您去一家机构并在当天获得护照,显然他们没有解释的情况并非如此。

Reply from Rush My Passport2026-07-22

Thank you for sharing your feedback. We're sorry to hear that our service did not meet your expectations. RushMyPassport is designed to provide application guidance, document review, customer support, and expedited processing assistance for travelers who prefer additional support throughout the passport process. We understand your concerns and would appreciate the opportunity to learn more about your experience. A member of our team will be reaching out to assist you and discuss your feedback in greater detail. Thank you for taking the time to share your perspective. We value your feedback and the opportunity to address your concerns.

毛里西奥知识渊博!

毛里西奥知识渊博,很有礼貌。在护照申请过程中,他让我保持冷静。我只希望他能够自己走过去!

Reply from Rush My Passport2026-07-22

Hello, Thank you for your wonderful review! We're delighted to hear that Mauricio was knowledgeable, polite, and able to help keep you calm throughout the passport application process. Providing reassurance and clear guidance during what can sometimes be a stressful experience is exactly what we strive for. Thank you for choosing RushMyPassport and for taking the time to share your experience

真的又快又简单

真的又快又简单。 只需按照说明操作即可。 拿到护照的速度比我想象的要快。

Reply from Rush My Passport2026-07-20

Hello, Thank you for your wonderful review! We're thrilled to hear that the process was fast, easy, and that you received your passports faster than you expected. Providing clear instructions and helping travelers navigate the process smoothly is exactly what we strive for. Thank you for choosing RushMyPassport and for taking the time to share your experience. Safe travels!

买家当心

该公司没有加快我的申请。 该代表告诉我,由于六月份所有政府假期(包括阿夏拉假期),我需要“几周”才能拿到护照。 我告诉她美国政府不会放假。 她随后表示,美国政府将在某些日子关闭以进行“个人发展”。然后她继续拖延这个过程,最终告诉我护照已经“寄出”。 在没有收到护照一周后,我与美国护照机构交谈,他们说这不是真的,相反,申请仍在审查中。

Reply from Rush My Passport2026-07-20

Hello, Thank you for sharing your feedback. We are sorry to hear about your experience and understand how frustrating it can be when expectations regarding passport processing and status updates are not met. We take concerns like yours seriously and would like the opportunity to review the details of your case. A member of our team will be reaching out to assist you and gather additional information so we can better understand what occurred. Thank you for bringing this matter to our attention. We appreciate the opportunity to review your concerns and assist further.

艾萨克非常乐于助人,而且他的……

艾萨克的指示非常有帮助且清晰。非常感谢!

Reply from Rush My Passport2026-07-21

Bill, thank you for your review. We are happy to hear that Isaac provided 5-star service, and we will be sure to thank him. Please don't forget to share your experience with family and friends looking to update their travel documents.

布莱恩提供了优质的服务!

布莱恩提供了优质的服务!准确地告诉我在办理护照过程中需要做什么,我很快就上路了

Reply from Rush My Passport2026-07-21

Jude, thank you for your 5-star review. We are happy that Bryan was able to provide you with clear instruction so that this process can be as smooth as possible. We look forward to serving you and your family again in the future.

加急服务是真实的

加急服务是真实的。而“Rush My Passport”则符合我所经历的结果。我在规定的时间内收到了护照,并实时了解每个阶段所采取的行动的最新情况。

Reply from Rush My Passport2026-07-20

Thank you for your wonderful review! We're thrilled to hear that our expedited service delivered as expected and that you received your passport within the promised timeframe. It's especially rewarding to know that the real-time updates kept you informed and confident throughout the process. Thank you for choosing RushMyPassport and for taking the time to share your experience. We truly appreciate your feedback and wish you safe travels! ✈️🌎 ⭐⭐⭐⭐⭐

专业、值得信赖、难忘

我极力推荐 RushMyPassport。我对即将到来的旅行感到非常恐慌,需要尽快拿到护照。整个过程解释得很清楚,团队令人放心,一切都进展得非常快。我收到护照的时间比我预期的要早得多,这完全消除了我的压力。非常专业和高效的服务。

Reply from Rush My Passport2026-07-20

Thank you for your fantastic review! We're thrilled to hear that we could help take the stress out of your travel plans. Providing clear guidance, fast service, and peace of mind during time-sensitive situations is exactly what we strive for. We're delighted that your passport arrived sooner than expected and that you had a positive experience with our team. Thank you for choosing RushMyPassport and for recommending our service! ✈️🌎

年长客户需要帮助而无需额外担心

Rush my Passport 在帮助我申请续签方面发挥了重要作用。和我交谈的娜塔莎很有耐心,知识渊博。我年纪大了,没有技术背景,娜塔莎和我一起工作,这让我松了一口气。谢谢。 那天晚些时候,我收到一封令人不安的电子邮件,称我的护照申请被搁置。虽然我提交了 4 天的邮轮行程,但我还是被问到了关于墨西哥之旅以及旅行相关文件的问题。这是我们第一次从德克萨斯州加尔维斯顿港返回德克萨斯州加尔维斯顿港的四天游轮。我们是在游轮上,而不是去墨西哥旅行。这次遭遇让我们心情沮丧,希望我们的旅行社能解决这个问题。我给Rush护照打了3次电话,看看这个问题是否解决了。我两次都被挂断,第三次电话无人接听。希望我能拿到更新的护照,这样我和我的妻子就可以享受她的生日了。

Reply from Rush My Passport2026-07-17

Thank you for your thoughtful review! We're delighted to hear that Natasha was patient, knowledgeable, and able to provide the support you needed throughout your passport renewal process. We understand that technology can sometimes be challenging, and we're glad Natasha was able to make the experience easier and less stressful for you. Thank you for choosing RushMyPassport. We truly appreciate your kind words and are happy we could assist

埃利亚斯对我的帮助非常大……

Elias 对我的申请非常有帮助。

Reply from Rush My Passport2026-07-17

Thank you for your kind review! We're happy to hear that Elias was very helpful with your application. We'll be sure to share your feedback Thank you for choosing RushMyPassport. We appreciate your support! ⭐⭐⭐⭐⭐

路易莎很棒而且很专业

路易莎非常有组织性和彻底性。 她很快回答了我有关护照申请的问题。 路易莎很有耐心,直到我的申请上传为止,并向我提供了需要打印哪些文件的分步流程。

Reply from Rush My Passport2026-07-20

Thank you for your wonderful review! We're delighted to hear that Luisa was organized, thorough, and patient throughout your passport application process. Providing clear, step-by-step guidance and prompt answers to questions is exactly the level of service we strive to deliver. We'll be sure to share your kind words with Luisa. Thank you for choosing RushMyPassport and for taking the time to share your experience! ⭐⭐⭐⭐⭐

续订问题

吉尔对我的续订流程问题有所有答案。专业、快捷。 我对与吉尔的整个聊天过程感到非常满意。

Reply from Rush My Passport2026-07-17

Hello, Thank you for your wonderful review! We're thrilled to hear that Gil was professional, quick, and able to answer all of your passport renewal questions. Providing clear, knowledgeable support is what we strive for, and we're delighted that your experience exceeded expectations. We'll be sure to share your kind words with Gil. Thank you for choosing RushMyPassport and for taking the time to share your experience!