RushMyPassport is a leading US Passport expediting service. We have helped tens of thousands of U.S. citizens receive their passports in as little as 24 hours.
Written by the business, not verified by us.
Is Rush My Passport legit?
Rush My Passport (rushmypassport.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely helpful staff members who provide clear, step-by-step guidance throughout the entire passport application process. People also enjoy the remarkably smooth process and timely delivery accompanied by very useful status updates along the way.
However, some reviewers were not happy with difficulties reaching support and unhelpful customer service interactions when issues arose unexpectedly. A few other people also felt that the expedited service was too expensive and ultimately did not speed up their application compared to standard methods. Additionally, several customers experienced frustrating delays and received incorrect information regarding their shipments.
Auto-generated from all reviews of this business. For reference only.
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration regarding the application process and the lack of communication you received.
We recognize how important clear instructions and timely notifications are, especially when you have selected an expedited service and are working within a specific timeframe. We regret that your experience did not meet those expectations.
A member of our team will be reaching out to assist you, review your account, and gather additional information regarding your concerns.
Thank you for bringing this matter to our attention. We appreciate the opportunity to review your experience and assist further.
绝对可怕!去了联邦快递,填写了“Rush My Passport”的所有内容,然后他们将我送到法院书记员办公室完成处理;然而,法院书记官办公室在过去的三年里一直没有处理护照!回到联邦快递办公室,然后他们把我送到该地区的一个邮局,只是那个邮局从来没有处理过护照。 被联邦快递拖了两个半小时,我现在泪流满面——因为我请了一天假来处理这件事,而且我停着的车上现在有一张罚单。我向联邦快递办公室要求退款,并被告知他们会处理退款。 然后我去了主要邮局——我本来应该去那里,付钱给邮局处理我的护照,并付钱给邮局加急。 一周后,联邦快递似乎没有退款给我,他们的无服务费用和浪费我时间的费用仍然在我的信用卡上。
Reply from Rush My Passport2026-07-23
Good morning , Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how frustrating and stressful this situation must have been.
We sincerely regret the inconvenience caused by being directed to locations that were unable to process your passport application, as well as the additional time, expense, and frustration you experienced. We understand your concerns regarding the refund and the service you received.
A member of our team will be reaching out to assist you, review your experience, and gather additional information regarding your refund concerns.
Thank you for bringing this matter to our attention. We appreciate the opportunity to look into your concerns and assist further.
Thank you for your wonderful review!
We're delighted to hear that Isaac S. was an absolute pleasure to work with. Providing knowledgeable guidance and helping customers navigate the process with confidence is exactly what we strive for.
We'll be sure to share your kind words with Isaac and recognize him for his outstanding service. Thank you for choosing our services and for taking the time to share your experience.
Thank you for your review!
We're delighted to hear that you received excellent service. Providing a smooth, efficient, and positive experience for our customers is always our goal.
Thank you for choosing our services and for taking the time to share your feedback!
Hello,
Thank you for your wonderful review!
We're delighted to hear that Mauricio was able to help you through a frustrating situation and stayed with you until your new passport application was completed. His patience, professionalism, and commitment to helping customers are qualities we truly value.
We'll be sure to share your kind words with Mauricio and recognize him for his excellent service. Thank you for choosing RushMyPassport and for taking the time to share your experience! ⭐⭐⭐⭐⭐
Thank you for sharing your experience with us. We will be sure to give Samuel a shout-out for his 5-star service. Don't forget to tell your friends and family about your experience with us.
David, thank you for your review. We are happy that we were able to assist with your passport needs and hope that your would recommend our services to a family or friend with passport needs.
Niall, thank you for your review. We will be sure to thank Claudia for providing our customers with a 5-star experience. Please let us know if we can assist you further.
Thank you for sharing your feedback.
We're sorry to hear that our service did not meet your expectations. RushMyPassport is designed to provide application guidance, document review, customer support, and expedited processing assistance for travelers who prefer additional support throughout the passport process.
We understand your concerns and would appreciate the opportunity to learn more about your experience. A member of our team will be reaching out to assist you and discuss your feedback in greater detail.
Thank you for taking the time to share your perspective. We value your feedback and the opportunity to address your concerns.
Hello,
Thank you for your wonderful review!
We're delighted to hear that Mauricio was knowledgeable, polite, and able to help keep you calm throughout the passport application process. Providing reassurance and clear guidance during what can sometimes be a stressful experience is exactly what we strive for.
Thank you for choosing RushMyPassport and for taking the time to share your experience
Hello,
Thank you for your wonderful review!
We're thrilled to hear that the process was fast, easy, and that you received your passports faster than you expected. Providing clear instructions and helping travelers navigate the process smoothly is exactly what we strive for.
Thank you for choosing RushMyPassport and for taking the time to share your experience. Safe travels!
Hello,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand how frustrating it can be when expectations regarding passport processing and status updates are not met.
We take concerns like yours seriously and would like the opportunity to review the details of your case. A member of our team will be reaching out to assist you and gather additional information so we can better understand what occurred.
Thank you for bringing this matter to our attention. We appreciate the opportunity to review your concerns and assist further.
Bill, thank you for your review. We are happy to hear that Isaac provided 5-star service, and we will be sure to thank him. Please don't forget to share your experience with family and friends looking to update their travel documents.
Jude, thank you for your 5-star review. We are happy that Bryan was able to provide you with clear instruction so that this process can be as smooth as possible. We look forward to serving you and your family again in the future.
加急服务是真实的。而“Rush My Passport”则符合我所经历的结果。我在规定的时间内收到了护照,并实时了解每个阶段所采取的行动的最新情况。
Reply from Rush My Passport2026-07-20
Thank you for your wonderful review!
We're thrilled to hear that our expedited service delivered as expected and that you received your passport within the promised timeframe. It's especially rewarding to know that the real-time updates kept you informed and confident throughout the process.
Thank you for choosing RushMyPassport and for taking the time to share your experience. We truly appreciate your feedback and wish you safe travels! ✈️🌎 ⭐⭐⭐⭐⭐
Thank you for your fantastic review!
We're thrilled to hear that we could help take the stress out of your travel plans. Providing clear guidance, fast service, and peace of mind during time-sensitive situations is exactly what we strive for.
We're delighted that your passport arrived sooner than expected and that you had a positive experience with our team. Thank you for choosing RushMyPassport and for recommending our service! ✈️🌎
Rush my Passport 在帮助我申请续签方面发挥了重要作用。和我交谈的娜塔莎很有耐心,知识渊博。我年纪大了,没有技术背景,娜塔莎和我一起工作,这让我松了一口气。谢谢。 那天晚些时候,我收到一封令人不安的电子邮件,称我的护照申请被搁置。虽然我提交了 4 天的邮轮行程,但我还是被问到了关于墨西哥之旅以及旅行相关文件的问题。这是我们第一次从德克萨斯州加尔维斯顿港返回德克萨斯州加尔维斯顿港的四天游轮。我们是在游轮上,而不是去墨西哥旅行。这次遭遇让我们心情沮丧,希望我们的旅行社能解决这个问题。我给Rush护照打了3次电话,看看这个问题是否解决了。我两次都被挂断,第三次电话无人接听。希望我能拿到更新的护照,这样我和我的妻子就可以享受她的生日了。
Reply from Rush My Passport2026-07-17
Thank you for your thoughtful review!
We're delighted to hear that Natasha was patient, knowledgeable, and able to provide the support you needed throughout your passport renewal process. We understand that technology can sometimes be challenging, and we're glad Natasha was able to make the experience easier and less stressful for you.
Thank you for choosing RushMyPassport. We truly appreciate your kind words and are happy we could assist
Thank you for your kind review!
We're happy to hear that Elias was very helpful with your application. We'll be sure to share your feedback
Thank you for choosing RushMyPassport. We appreciate your support! ⭐⭐⭐⭐⭐
Thank you for your wonderful review!
We're delighted to hear that Luisa was organized, thorough, and patient throughout your passport application process. Providing clear, step-by-step guidance and prompt answers to questions is exactly the level of service we strive to deliver.
We'll be sure to share your kind words with Luisa. Thank you for choosing RushMyPassport and for taking the time to share your experience! ⭐⭐⭐⭐⭐
Hello,
Thank you for your wonderful review!
We're thrilled to hear that Gil was professional, quick, and able to answer all of your passport renewal questions. Providing clear, knowledgeable support is what we strive for, and we're delighted that your experience exceeded expectations.
We'll be sure to share your kind words with Gil. Thank you for choosing RushMyPassport and for taking the time to share your experience!