RushMyPassport is a leading US Passport expediting service. We have helped tens of thousands of U.S. citizens receive their passports in as little as 24 hours.
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Is Rush My Passport legit?
Rush My Passport (rushmypassport.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely helpful staff members who provide clear, step-by-step guidance throughout the entire passport application process. People also enjoy the remarkably smooth process and timely delivery accompanied by very useful status updates along the way.
However, some reviewers were not happy with difficulties reaching support and unhelpful customer service interactions when issues arose unexpectedly. A few other people also felt that the expedited service was too expensive and ultimately did not speed up their application compared to standard methods. Additionally, several customers experienced frustrating delays and received incorrect information regarding their shipments.
Auto-generated from all reviews of this business. For reference only.
Helpful staff, appreciate their guidance and patience as they guided us through the process and final deliverable.
Reply from Rush My Passport2026-08-05
Thank you for your kind review!
We're delighted to hear that our staff provided helpful guidance and showed patience throughout the process. It's wonderful to know that we were able to support you from start to finish and help make the experience a positive one.
Thank you for choosing our services and for taking the time to share your experience. We truly appreciate your feedback!
Michelle was friendly, quick and efficient! Put my concerns at ease and gave me step by step instructions with a great attitude about it!
Reply from Rush My Passport2026-08-04
Thank you for your wonderful review!
We're delighted to hear that Michelle was friendly, quick, and efficient. It's great to know that she was able to put your concerns at ease and provide clear, step-by-step instructions with a positive attitude throughout the process.
We'll be sure to share your kind words with Michelle and recognize her for her outstanding service. Thank you for choosing our services and for taking the time to share your experience!
The process was simple to apply for the passport renewal and the tracking of the processing status of my passport was awesome! I would highly recommend your services.
Darryl T.
Reply from Rush My Passport2026-08-04
Hello,
Thank you for your wonderful review!
We're thrilled to hear that the passport renewal process was simple and that you found the tracking updates helpful throughout the application process. Providing an easy experience and keeping our customers informed every step of the way are important to us.
Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your feedback
Denaja was absolutely amazing throughout the expedited passport process. She went above and beyond to help me not only resolve my issue but also clearly explain why it occurred and what steps I needed to take to fix it.
She ensured that every detail was thoroughly reviewed, accurately documented, and fully supported. Most importantly, she was genuinely committed to making sure I successfully fulfilled all of the requirements. Her professionalism, patience, and sincere dedication made what could have been a stressful experience much easier to navigate.
Denaja, your efforts did not go unnoticed. Thank you for your outstanding support, guidance, and commitment to helping me through this process. Your exceptional customer service is truly appreciated.
Reply from Rush My Passport2026-08-05
Thank you for your exceptional review!
We're thrilled to hear about your experience with Denaja. It’s wonderful to know that she went above and beyond to help resolve your issue, clearly explain the situation, and guide you through the steps needed to move forward successfully.
Thank you for taking the time to acknowledge her efforts and for choosing our services. We truly appreciate your kind words! ⭐⭐⭐⭐⭐
I had the pleasure of having Martha help me through the process of applying for a passport. I had appled for a 2-4 day delivery but was informed that I needed a flight itinerary and proof. She pointed my to the next best thing which was a 30 day. Martha stayed on the phone with me and walked me through everything. I highly recomend her.
Reply from Rush My Passport2026-08-05
Thank you for your wonderful review!
We're delighted to hear that Martha provided such excellent support throughout your passport application process. It's great to know that she was able to explain the requirements, help you find the service option that best fit your situation, and stay on the phone to guide you through each step.
We'll be sure to share your kind words with Martha and recognize her for her outstanding service. Thank you for your recommendation and for taking the time to share your experience!
Thank you for your wonderful review!
We're delighted to hear that you received your passport faster than expected and found the tracking updates helpful throughout the process. It's great to know everything arrived successfully, including the return of your previous passport.
Thank you for choosing our services and for taking the time to share your experience. We truly appreciate your feedback!
需要更新护照才能在 9 周内乘坐游轮。使用了 Rush My Passport 续订服务。未注册加急服务。使用的服务预计需要 6 周，具体取决于工作量。将其放入联邦快递提供的邮寄器中。随时了解我提交的位置和进度。 10天后收到通知，我的护照正在寄回给我。为了什么？错误？谁知道？今天收到邮寄的新护照和密码卡……没有加急服务……标准处理和服务费……不到两周！杰出的！！！太感谢了
Reply from Rush My Passport2026-08-03
Thank you for your amazing review!
We're thrilled to hear that your passport renewal was completed so quickly and that the tracking updates kept you informed every step of the way. Receiving your new passport and passport card in less than two weeks with standard processing is wonderful news!
We're glad we could help make the process smooth and stress-free before your upcoming cruise. Thank you for choosing RushMyPassport and for taking the time to share your experience.
Have a fantastic trip, and thank you again for your kind words
Thank you for your wonderful review!
We're delighted to hear that everything was simple, effective, and delivered as promised. It's great to know that your new passport arrived ahead of schedule, giving you plenty of time to prepare for your trip, and that your old passport was returned on time as requested.
Thank you for choosing RushMyPassport and for recommending our service to your family and friends. We truly appreciate your trust and support!
Thank you for your review!
We're delighted to hear that Mauricio was a great help. Providing knowledgeable, professional, and supportive service is what we strive for, and we're glad he was able to assist you.
We'll be sure to share your kind words with Mauricio. Thank you for choosing our services and for taking the time to share your feedback! ⭐⭐⭐⭐⭐
Thank you for your continued trust and support!
We're honored to have assisted you multiple times over the years. It's wonderful to hear that you've consistently experienced great service, clear communication, and timely delivery.
Thank you for choosing us again and again. We truly appreciate your loyalty and look forward to assisting you in the future! ⭐⭐⭐⭐⭐
Thank you for your review!
We're glad to hear that our team was able to walk you through the application process and explain each step along the way. It's also wonderful to know that you found the tracking updates helpful throughout the process.
Thank you for choosing our services and for taking the time to share your experience. We truly appreciate your feedback!
Thank you for your wonderful review!
We're delighted to hear that you experienced a quick turnaround and that our team was able to help determine the level of service that best fit your needs. It's great to know we were able to save you money while providing the support you needed.
Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your feedback!
Hello,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to not receive a return call regarding your questions and then encounter delays with your husband's application.
We regret the confusion surrounding the status of the application and the photo issue. We understand your concerns regarding the additional delay and the impact it had on the expedited service you selected.
An agent will be reaching out to assist you, review your experience in more detail, and address the concerns you've raised.
Thank you for bringing this matter to our attention. We appreciate the opportunity to assist you further.
我们支付了三天加急新护照的费用。我们从 Rush My Passport 收到的唯一信息是，该申请正在前往该设施的途中。一个多星期后（对于三天加急护照），我们最终不得不单程开车七个小时去护照代理机构解决这个问题并支付新的加急护照费用。 Rush My Passport 显然什么也没做，只是在申请表上贴了一个印章，并向我们收取了数百美元的费用。任何因为他们的流程没有获得护照而联系他们要求退款的尝试都得到了“我们完成了我们的工作并发送了申请”的答复。不要在这项服务上浪费您的时间或金钱。不值得为此烦恼。您不会获得任何申请帮助，不会收到及时的沟通，也不会收到护照。
Reply from Rush My Passport2026-07-29
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating and stressful this situation must have been, especially when it affected your travel plans and required a lengthy trip to a passport agency.
We regret that the level of communication and support you received did not meet your expectations. We take concerns regarding processing, communication, and customer experience seriously.
We would appreciate the opportunity to review your case in more detail. A member of our team will be reaching out to assist you and gather additional information regarding your experience.
Thank you for bringing this matter to our attention.
Good morning ,
Thank you for sharing your feedback.
We're sorry to hear that you were dissatisfied with your experience. RushMyPassport takes customer concerns seriously, including those related to customer service and account security. We are committed to protecting customer information and maintaining appropriate safeguards for personal data.
We would appreciate the opportunity to review your concerns in more detail. A member of our team will be reaching out to assist you and gather additional information regarding your experience.
Thank you for bringing this matter to our attention.
Thank you for your review!
We're glad to hear that you found our staff to be honest and trustworthy. Providing transparent, professional, and reliable service is very important to us.
Thank you for choosing our services and for taking the time to share your feedback!
Thank you for your wonderful review!
We're glad to hear that you found the website easy to use and that Samuel was able to help clear up the confusion regarding your package selection. It's great to know he took the time to walk you through the process, helped you save money, and provided professional and helpful service along the way.
We'll be sure to share your kind words with Samuel. Thank you for choosing our services and for taking the time to share your experience
We're thrilled to hear that Teresa was amazing to work with and that she was able to help you troubleshoot issues while providing quick responses and excellent support. Delivering knowledgeable, responsive, and helpful service is what we strive for.
We'll be sure to share your kind words with Teresa and recognize her for her outstanding service. Thank you for your recommendation and for choosing our services. We truly appreciate your feedback
Hello,
Thank you for your review!
We're delighted to hear that Elias was informative and helpful throughout your experience. Providing clear guidance and excellent customer support is what we strive for, and we're glad he was able to assist you.
We'll be sure to share your kind words with Elias. Thank you for choosing our services and for taking the time to share your feedback! ⭐⭐⭐⭐⭐
Thank you for sharing your experience!
We're glad to hear that the process was so easy and convenient for you. It's great that your passport photos were taken quickly at AAA and that the online passport application process was simple to complete.
Thank you for taking the time to share your feedback. We're thrilled everything went smoothly for you! ⭐⭐⭐⭐⭐
