Body confidence community and online intimate apparel marketplace featuring our exclusive brand
Written by the business, not verified by us.Scacto (scacto.com) has a 3.8 out of 5 rating on OK.one, based on 320 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 25% give 1 star; The business has replied to 17% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the stylish clothing designs, premium fabrics, and the exceptionally helpful customer care team that handles inquiries daily. Many consumers state that the apparel matches online photographs well, offering great value and smooth order updates. People are especially happy with how quickly support resolves sizing exchanges when items do not fit correctly. However, some people mentioned issues with unexpected shipping delays and prolonged communication gaps when tracking missing packages. A few other people also felt that the actual items received did not match online photos, featuring disappointing fabric quality or incorrect measurements.
Auto-generated from all reviews of this business. For reference only.The entire Scacto buying experience was nothing short of exceptional — truly a Rolls Royce level of service. My order arrived in Australia within just seven days, and when I realised I had chosen a size far too large, their team resolved it immediately after a single email. The professionalism, speed, and genuine care they showed were outstanding. I’m extremely satisfied and will absolutely be purchasing many more items from Scacto in the future.
Great quality, excellent fitted and wonderful customer service.
I bought a jacket with an open back; it’s beautiful and elegant. The shipping was fast, and I received exactly what I ordered online—I’m extremely happy!
The dress i received is beautiful, great quality, beautiful fabric and a great fit. Highly recommend.
I recently ordered a really nice coat from here ( really good quality coat) and when it came in the sizing wasn’t what I wanted, but that was not a problem at all because the the customer service is absolutely amazing!! I sent in a request for an exchange for a different size and was messaged back the next day in the am with a very sweet message. Happily willing to fulfill my wish. I definitely plan to purchase from here again!! 5 stars <3
So pretty and fit perfect great workmanship!!
The process was effortless and the outfit is sexy AF... can't wait to rock it next Spring
It's the first time I've placed an order from them, I'm impressed by the quality of the product and the way they look good on me, I ordered two colors to try and I'll definitely order more.
I ordered a product from the international website Scacto\. At the time of purchase, I was informed by email that the delivery timeframe would be 7–15 days\. This timeframe has been significantly exceeded, and the product was not delivered within the promised period\. When I requested a refund, the company’s representatives told me that the parcel was undergoing customs inspection and that I had to wait up to 60 days from the date of dispatch\. They later explained that this period was part of their internal policy and that the refund would only be processed if the parcel had not been released by customs after the 60\-day threshold had been reached\. I consider this situation unacceptable because the delivery timeframe initially communicated to me was 7–15 days, not 60 days or up to three months\. I have retained all emails and evidence relating to the stated delivery timeframe, the delay, and my refund requests\. Based on my experience, the company’s communication did not provide a clear and prompt solution, and my refund request has not been resolved to date\. I recommend that anyone considering ordering from this website carefully review the delivery terms and refund policy beforehand and retain all correspondence with the company\. This is my personal experience, and I am presenting the situation based on the documents and messages in my possession\.
I purchased the Panel Slit Mesh Maxi Dress in Black. Unfortunately I ordered the large and it's too big. The dress is very sexy and the material is good quality. I will be be exchanging the dress for the size medium. I can't wait to wear this it.
A very nice pants with a great fitting. Also the customer service is excellent, very fast response from them.
I finally received the top the outfit fits great an satisfied customer. Although the blouse is not the same color as the jeans different shades of blue like the image showing on their page. I still like the outfit.
Excellent products and great customer service! I bought three dresses for my wife as a wedding anniversary gift. They arrived on time, and the quality was excellent. One dress had a fitting issue, but the replacement was handled very quickly and smoothly. Really happy with the overall experience. Highly recommended! ⭐⭐⭐⭐⭐
I purchased a shirt a month a go. No shirt yet, Then they tell me they took me off their email listing. How do I find legitimate sites to shop. This is the second time I have been scared.I will get to the bottom of this I. Don't give up that easy. Those stores will be remove from Pinterest.
I bought a pair of pants from Scacto and I’m honestly so impressed. The quality is amazing, the fabric feels premium, and they arrived exactly as shown in the pictures. I absolutely loved them, they fit perfectly and look even better in person. I’ll definitely be buying from them again. Highly recommended!
Excellent customer service excellent quality clothes very pleased with all my purchases would highly recommend
Great customer service! I ordered the wrong size, sent an email for an exchange and got an immediate response. I was so disappointed about the size because I LOVE the denim jacket I ordered.My fault for not checking the size guide, it is accurate. Also great quality
Every time I think “I must stop spending on fashion “, another beautiful Scacto piece drops and I’m hooked back in! I love the clothes, the quality of the fabrics and the excellent customer service. Thank you Scacto, you did it again and I can’t wait for my order to arrive.
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