Easy process
Easy process. Edgy items.
About Scacto
Data updated- Website
- scacto.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 223 reviews
- Replies to negative
- 17% (15/89)
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About this business
Body confidence community and online intimate apparel marketplace featuring our exclusive brand
Written by the business, not verified by us.Is Scacto legit?
Scacto (scacto.com) has a 3.8 out of 5 rating on OK.one, based on 320 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 25% give 1 star; The business has replied to 17% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the stylish clothing designs, premium fabrics, and the exceptionally helpful customer care team that handles inquiries daily. Many consumers state that the apparel matches online photographs well, offering great value and smooth order updates. People are especially happy with how quickly support resolves sizing exchanges when items do not fit correctly. However, some people mentioned issues with unexpected shipping delays and prolonged communication gaps when tracking missing packages. A few other people also felt that the actual items received did not match online photos, featuring disappointing fabric quality or incorrect measurements.
Auto-generated from all reviews of this business. For reference only.What people say
I did not receive my order
I did not receive my order? Where is it??
Worst customer service ever
Worst customer service ever! I ordered a dress on the 9th and paid around 30$ for expedited shipping which takes 3-7 days it’s been more than 11 days now with the dress still in China! Even though I have messaged them before regarding this issue they didn’t do anything! Asked them to refund me my expedited shipping fees cause obviously I didn’t get that service they said they can’t do that. I do not recommend ordering from their website.
Poor communication/shipping
I placed this order on the 10th and I'm just getting a shipping notice on the 17th that's a problem.
Paid an extra $28 to for express…
Paid an extra $28 to for express delivery which stated 4-7 working .,, It’s been over 10 days … the event I ordered it for is done and still haven’t received the dress
Reply from Scacto2024-12-12
We sincerely apologize for the delay you experienced with your order. While we aim to deliver within the promised 4-7 working days for express shipping, international logistics can sometimes face unexpected delays due to customs or carrier issues. Additionally, processing times may occasionally be longer during peak periods. We understand how frustrating this situation is, especially as your event has passed, and we deeply regret the inconvenience caused. Please reach out to our customer service team at [email protected], and we’ll be happy to assist you further. If there has been a delay on our end, we’ll ensure appropriate compensation as a token of our apology.
The Blazer was well made
The Blazer was well made, classy material almost had a tuxedo feel. I need to return for a larger size. I’m a true size 12 and I ordered a large it was tight on my arm and chest. I’m 5’8 and 185 pounds. I recommend sizing up.
Popped up on my IG 2 months ago
Scam Scato.com popped up on my IG I ordered a dress 12 weeks ago, It is still not here. Yea the dresses are pretty and you say it’s worth a shot, I googled the business and seen there were some good reviews I’m convinced they are not legit. I’m sure it’s the company keeping up with their scams don’t fall for it keep ur money !
Do not buy
Do not buy! 2 weeks in and still haven't gotten my order, You can't track it either. The chat bot sends you a link to track but you can only view it once and never again. I repeat DO NOT PURCHASE. It's a SCAM!
Do not trust!!!
Do not trust!!! I made an order of a few items. I never received them!!! I must of emailed them 10X and they do answer a day or later and gave me tracking that doesn’t work. When I called the shipping company they didn’t recognize the tracking number . 3 months later I still not have my cloths.
I am still waiting....
DON’T BUY!!
DON’T BUY!! If you buy it, I would suggest to make sure you’ll keep it or else the return process will be annoying and may cost more than what you paid for. I bought a dress(Nov. 6) and yes it came in (Nov. 17), the material alright. It was only a tad bit better than SHEIN quality but also not that different. However, I didn’t like how the dress looked on me because it was much more loose fitting than I would have liked. I contacted them for a return and refund, but got completely ghosted. The AI chat has also stopped responding to me. They have the worst refund and return policy like a scammer. I would not recommend this brand, because I spent about 50$ on a dress that was low quality for the price. Scacto, do better on your customer service and fix your return and refund policy. EDIT MUST READ So coincidentally after I wrote this review, I got an email finally regarding return information(Nov. 29). However, I was surprised to find out the inter. shipping cost to China would be $200 for an an around $50 dress at UPS (Dec 3).
I have not received my product
I have not received my product I have emailed and received no response
Order is taking forever to deliver
I ordered a Jean Vest on Oct 27th and I have yet to get it delivered. I ordered it at that time for a Concert on the 16th of Nov and I’m worried it won’t get here in time. I’m not happy with Scacto.
Same size outfits gone wrong
Both outfits are the same size. One was completely smaller than the other. Aside from that good quality material.
Poor Customer Service
I have messaged you twice about returning my order. Nothing fit and i still haven’t heard back.
Reply from Scacto2024-11-01
Hi there! we're truly sorry to hear that your items didn’t fit as expected, and we apologize for any delay in response. Could you kindly confirm if you've reached out to our customer support team via [email protected]? Our team strives to respond within 24 hours, and we are committed to assisting you with the return process. Rest assured, we’ll also follow up directly to ensure this is resolved promptly. Thank you for your patience and understanding
Long Delivery Time
It takes way too long to receive my order. It was placed on October 1st and it is now October 17th and I still have not received it.
Reply from Scacto2024-11-01
Hi there, we sincerely apologize for the delay in receiving your order. Occasionally, high demand for certain items may result in extended preparation times if restocking or production is necessary. Additionally, there can sometimes be unforeseen delays within the shipping process itself. Please rest assured that our team is closely monitoring your order, and we are committed to ensuring it reaches you as soon as possible. We appreciate your patience and understanding and invite you to contact our customer support team for any further assistance.
I will post reviews omce i receive my…
I will post reviews omce i receive my otder on time
If I could give them no stars
If I could give them no stars. I will. Their customer service and their cheap outfits do not deserve a one star. The fabric is cheap and terrible. It looks nothing like the picture. They are scammers. They will not do what’s right for a dress I paid an arm and a leg for. Terrible company, scamming company. Ridiculous and rude. Never ever advice anyone to buy from them. I simply asked for a shipping label because the website had inaccurate discription but they were not help
This was my first experience on your…
This was my first experience on your website. It was easy to navigate and I am hoping the actually garments are as beautiful as the photos
I can’t fix an order
I can’t fix an order, I’m stuck in! It has the wrong size! I need Small but it’s under 2XL
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