Overall good experience
Overall good experience. Dress did have flaws but their customer service was excellent on the return.
About Scacto
Data updated- Website
- scacto.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 223 reviews
- Replies to negative
- 17% (15/89)
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About this business
Body confidence community and online intimate apparel marketplace featuring our exclusive brand
Written by the business, not verified by us.Is Scacto legit?
Scacto (scacto.com) has a 3.8 out of 5 rating on OK.one, based on 320 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 25% give 1 star; The business has replied to 17% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the stylish clothing designs, premium fabrics, and the exceptionally helpful customer care team that handles inquiries daily. Many consumers state that the apparel matches online photographs well, offering great value and smooth order updates. People are especially happy with how quickly support resolves sizing exchanges when items do not fit correctly. However, some people mentioned issues with unexpected shipping delays and prolonged communication gaps when tracking missing packages. A few other people also felt that the actual items received did not match online photos, featuring disappointing fabric quality or incorrect measurements.
Auto-generated from all reviews of this business. For reference only.What people say
Return
Ive been trying to reach someone for A Return and no one has been answering my emails
Reply from Scacto2025-06-17
Dear customer, We sincerely apologize for the inconvenience and for any frustration this may have caused. Please note that our email support team is not available 24/7, but we typically respond within 24 hours. We appreciate your understanding and patience, and you can expect a reply from our team shortly. Thank you for bringing this to our attention.
The dress was poor quality
The dress was poor quality The sizing is nothing like that info on line I never received an address to ship it back So I opted for 1/2 back. I got an email saying that I would receive $26.49 and my credit card was credited 19.99 I am very DISAPPOINTED
I HAVEN'T RECEIVED IT
I haven't received my package but this implies it read delivered.
Jeans were to small
Jeans were to small, but love the outfit
Cheap clothing & terrible service
The clothes are terrible and look super cheap. The service is also the worst. When you want to return the clothes, you have to pay more than 25 euros and they do not compensate. Worst webshop ever.
Sizing very incorrect
Their pictures aren't theirs. Scam clothing.
I ordered a dress having seen an ad online. It looked nothing like the pictures. Imagine the cheapest quality and materials. The stitching is poorly executed and even exposed on the outside of the dress. It is exactly what you'd expect of scam websites advertising high quality clothing. Never buying from here again.
I have ordered a dress over telegrams/…
I have ordered a dress over telegrams/ Facebook advertising and absolutely nothing compare to what you see. I asked for refund and haven’t got anything yet. I would not recommend it to anyone cuz material is super cheap. Will never buy again.
Waste of money, no retour possible
I ordered a dress and it was different from the website. It looked very cheap and the length was also different. I wanted to return it, but they make it imposible. Waste of money!!!!
I bought a combinaison but I took a…
I bought a combinaison but I took a size M when I need a S. Other wise the good arrives fast.
Terrible experience
Terrible experience. On the website it says delivery between 7 to 15 days . After a few days after saying “awaiting shipment” I contacted them and they said they didn’t have the dress and were waiting to have more . Days after that they said the dress was ready to be sent and they would do it next day . A week later , after asking for my dress again , they said they are still waiting to have the dress . I feel like this is so wrong.
Return
I sent an email to get information on returning this dress. Not happy with the way it looks.
Still waiting on one item and not able…
Still waiting on one item and not able to track it
DO NOT BUY!
They dont give you a way to return the product! The dress looks cheap and I wanted to return it but they are not answering emails or customer service. In the website they only want you to contact CS to if you want to return but no one is going to answer you and wont give a return label. DO NOT BUY!
Expensive shipping cost
The shipping cost is too much. I thought it's 6,99€ but it shows $9,99. I am not pleased at all.
I tried to add on a second item to get…
I tried to add on a second item to get a discount plus pay 1 shipping rate but no option, so I clicked on the chat but no one connected…Joyce or Gloria. Cancellation was not an option, therefore only 1 item will be ordered
Beautiful
The product is exact as the picture and fits perfectly.
The product is not as described
The product is not as described, I sent an emai to return the product and refund but no answer until now.
Order not yet recived
Hi, i have no resived my order yet. So i cant fill this correctly. But thank you, for the reach out
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