Scottsdale Mint

Hello, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Scottsdale Mint takes great pride in the quality and craftsmanship of our products, and we work closely with our fabrication and quality teams to maintain consistent standards across our bullion and collectible pieces. We also understand that recent periods of elevated demand have led to longer fulfillment times than our normal processing window, and we apologize for any frustration that may have caused.We are always happy to review any order details directly and assist further. If you’d like to discuss this in more detail, please feel free to contact us at [email protected]. Your feedback is important to us, and we appreciate you taking the time to share your experience. Kind regards, Scottsdale Mint

Hello, Thank you for your feedback, and we sincerely apologize for the frustration caused by the extended delay with your order. We understand how concerning that experience can be, especially with a significant purchase. During the recent surge in demand for precious metals, fulfillment timelines across the industry were significantly impacted, and unfortunately your order was affected during that period. While confirmation and tracking emails are automatically sent when orders are placed and shipped, we regret that the communication and timeline did not meet your expectations. We truly appreciate your business and are sorry that this experience left you disappointed. Your feedback helps us continue improving our processes and communication. Kind regards, Scottsdale Mint

Hello, Thank you for taking the time to share your feedback - we wanted to include this response in this thread as well. We understand how frustrating this experience has been and sincerely apologize for the delay. Thank you for sharing your concerns - we are happy to look into this for you, please simply reach out to [email protected] and one of our Client Experience Analysts will assist. Due to the recent surge in orders, processing times have been extended, but our team is actively working to fulfill all outstanding orders as quickly as possible. Your purchase price is fully locked in. Once your item ships, tracking information will be emailed to you so you can monitor delivery. We truly appreciate your patience and understanding and look forward to assisting you. Kind Regards, Scottsdale Mint

Hello, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment this situation caused and understand how upsetting delays can be—especially during periods of heightened market activity. From late December into January, the precious metals industry experienced an unprecedented surge in demand, impacting fulfillment timelines across all bullion companies. While this resulted in longer processing times. We sincerely apologize for the inconvenience this caused and understand how disappointing this experience must have been. Thank you for your feedback — it helps us continue improving our communication and processes. We remain committed to serving our clients and improving their experience, and we hope to have the opportunity to serve you again in the future. Kind Regards, Scottsdale Mint

Hello, Thank you for your feedback. We sincerely apologize for the frustration and delays you experienced with your order. We understand how concerning it is to wait for a purchase to be processed, especially when prior orders were much faster. Payment and processing times can vary depending on the method used, and we are continuously working to improve speed and communication for all orders. Your comments are important and help us identify areas to improve our service and support. We appreciate your patience and your past business, and we regret that this experience did not meet your expectations. Kind Regards, Scottsdale Mint

Hello, Thank you for taking the time to share your feedback. We truly appreciate you highlighting the quality of our products, payment options, and buyback program — that means a great deal to our team. We also want to sincerely apologize for the frustration you experienced with our shipping timelines and communication. During periods of elevated demand in the precious metals market, our production and fulfillment timelines can extend beyond our typical processing window since we manufacture many of our products in-house rather than reselling pre-stocked inventory. While this allows us to maintain the quality and authenticity our customers expect, it can occasionally result in longer lead times during demand surges. That said, we understand how important clear communication and timely delivery are, and your feedback helps us continue improving both areas. We truly appreciate your business and your balanced perspective, and we hope to have the opportunity to provide you with an even better experience in the future. Kind regards, Scottsdale Mint

Thank you for your kind words and your support! We truly appreciate our clients, like YOU!

Hello, We’re sorry to hear about your frustration and appreciate you bringing your concerns to our attention. Scottsdale Mint does send order confirmations for all completed purchases, and our client experience team works diligently to respond to inquiries as quickly as possible. During periods of elevated demand in the precious metals market, response and fulfillment times can occasionally take longer than usual, and we sincerely apologize if that was your experience. Our support team is here to assist clients with order status, questions, and resolutions, and we’re always happy to review any specific order details directly to help clarify or resolve concerns. If you still have any further issues, please contact us at [email protected] with your order information so we can look into this for you and assist further. Thank you again for taking the time to give us your feedback. Kind regards, Scottsdale Mint

Hello, Thank you so much for your kind words and for taking the time to share your experience with Scottsdale Mint. We truly appreciate your continued support and are grateful that you’ve trusted us with multiple orders. It’s wonderful to hear that you’ve enjoyed the quality and uniqueness of our products, whether for gifts, collecting, or stacking. Our team takes great pride in producing pieces that our customers can be proud to own. Thank you again for your business and for being part of the Scottsdale Mint community. Kind regards, Scottsdale Mint

Hello, Thank you for your feedback -we sincerely apologize for the delay and truly appreciate your patience during this period of elevated demand for precious metals. We’re glad to hear you’ve been satisfied with the metals you’ve purchased from us. We sincerely apologize for the communication issues you’ve experienced. Timely responses are important, and we recognize this is an area where we need to improve. Your comments are appreciated and help guide those improvements. Thank you again for sharing your experience. — Scottsdale Mint

Hello, Thank you for your feedback. We sincerely apologize for the frustration and delay you experienced with your order and our communication. We understand how concerning it is when an order is not confirmed promptly, especially for a valued returning client. Recent demand for precious metals has been exceptionally high, but we recognize that timely communication is essential. Your comments help us improve our processes and better serve our clients in the future. We are always happy to review order details directly and assist further. Please feel free to contact us at [email protected] if you’d like to discuss this in more detail. Thank you again for your feedback — it helps us continue improving, and we hope to have the opportunity to serve you again. — Scottsdale Mint