Combining science and design, Secretlab is a company specialising in US Ergonomics-certified task chairs and accessories. We dedicate ourselves to bringing modern ergonomics to life.Check out what the experts & research journals say about us: secretlab.co/pages/ergonomics
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Is Secretlab legit?
Secretlab (secretlab.co) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently praise the exceptional build quality of the furniture, noting how sturdy, remarkably well-designed, and durable the items feel during everyday use. Furthermore, consumers are genuinely impressed by the exceptionally responsive customer service team, noting that replacement parts and helpful assistance are provided quickly without unnecessary hassle.
Though some reviewers found the seats quite stiff and uncomfortable for long sitting sessions, others experienced minor material wear or ergonomic issues over time. A few people also mentioned dealing with frustrating delivery delays, missing package components, or communication hurdles when trying to resolve shipping complications.
Auto-generated from all reviews of this business. For reference only.
Updating my review, horrible customer service.
I contacted support to confirm that box 1 of 2 was delivered but not box 2 nor the accesscories, and I was present for the delivery AND they took a photo of it in my hallway. They then asked me to confirm my address was correct and to provide A POLICE REPORT for stolen goods?
So is the stipulation that they somehow find my address and then lost it for part 2? That someone has stolen my items?
Im sorry but this is actually horrendous.
Reply from Secretlab2026-07-13
Hi M R, we understand that you have written another review on our Trustpilot page and we have responded to you there: https://www.trustpilot.com/reviews/6a4f6e50fd213a4b4150584c Thank you.