Combining science and design, Secretlab is a company specialising in US Ergonomics-certified task chairs and accessories. We dedicate ourselves to bringing modern ergonomics to life.Check out what the experts & research journals say about us: secretlab.co/pages/ergonomics
Written by the business, not verified by us.
Is Secretlab legit?
Secretlab (secretlab.co) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently praise the exceptional build quality of the furniture, noting how sturdy, remarkably well-designed, and durable the items feel during everyday use. Furthermore, consumers are genuinely impressed by the exceptionally responsive customer service team, noting that replacement parts and helpful assistance are provided quickly without unnecessary hassle.
Though some reviewers found the seats quite stiff and uncomfortable for long sitting sessions, others experienced minor material wear or ergonomic issues over time. A few people also mentioned dealing with frustrating delivery delays, missing package components, or communication hurdles when trying to resolve shipping complications.
Auto-generated from all reviews of this business. For reference only.
The best of the best.
I bough one chair and one desk.
Both are the best that I ever had.
Support is really good too.
Reply from Secretlab2026-07-31
Hi Nicolas, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
Worst company ever, forget about warranties, beg God everything get well when you buy and your whatever you buying arrives well to your door, otherwise they treat you like a piece of trash by email when you trying to get what you paying for. Listen this carefully: the replacement they send it’s a lower quality than they sell as initial product. Bad experience with a desk was first and last definitely never again.
Reply from Secretlab2026-07-17
Hi Gustavo, sorry to hear about your situation. We'd like to see how we can help so we dropped you a request for more details. Hope to hear back from you soon.
Update (20 Jul): Hi Gustavo, thank you for providing us with your information, and we're sorry to hear about your experience.
We ran a check and understand you reached out to our support team regarding a concern with the hinge cover of your desk. We noted that you'd prefer a reimbursement rather than receiving a replacement part. However, we hope to share that our support team will extend the necessary replacement parts as a resolution under our warranty terms.
Nevertheless, we understand that the replacement process may be slightly inconvenient. However, we hope that the concern gets resolved so you are able to enjoy your desk to its fullest.
Your feedback has been shared with the relevant teams as we continue working to improve both our products and the support experience we provide. Thank you.
Recently bought a Giyu chair and it’s beautiful stitching is perfect and it’s very comfortable. I wasn’t expecting the katana from the show that’s on the chair to also be colour changing.
I love it and I can’t wait to get a Magnus pro xl desk with the accessories when I can afford it.
The only reason it’s 4 instead of 5 stars is assembly.
It’s on the heavier side so if your on your own or have back problems like me it’s a bit difficult but 20 mins or less of pain for years of great sitting is worth every £ spend on this item.
Honestly get all the accessories it just adds to the perfection of the chair.
Reply from Secretlab2026-07-31
Hi frost, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
Exceeded my expectations in amazing customer service!!!!
I bought my batman gaming chair while working from home just after covid and I planned on it being the last chair I ever buy. In the last couple weeks something happened so one of the pins/screws fell out making it wobble. I reached out and the rep walked me through sending a video and even though it was a little bit out of warranty, the rep sent me a replacement back for the chair at no cost to me. Now THAT is service!!!!! I am not gonna admit that I was so happy I cried a little but I am not gonna NOT admit that either! Thanks so much!!!!
Reply from Secretlab2026-07-31
Hi Jason, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
When part of my chair broke, due to an overtightened screw. They were quick to confirm, and also quick to ship out the item free of charge. Their customer service is excellent.
Reply from Secretlab2026-07-31
Hi Akiliyan, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Hi elvin, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
I had a very positive experience with Secretlab’s customer support. I contacted them because I found the seat of my new chair a little too firm, despite loving everything else about it.
Bonie was understanding and promptly escalated my concern, and Bambi handled the follow-up professionally and efficiently. After reviewing the photos and video I provided, the team explained the design of the chair and the possible adjustment period. More importantly, they went above and beyond by offering me a complimentary Secretlab Seat Cushion to help improve my comfort while I adjust to the chair.
The cushion was arranged and shipped quickly, with clear communication and tracking details provided throughout the process. I really appreciated that the team listened to my concerns and offered a practical solution rather than simply dismissing the issue as a matter of personal preference.
Overall, excellent customer service—responsive, professional, generous and genuinely focused on improving the customer experience. A big thank you to Bambi and Bonie for their assistance.
Reply from Secretlab2026-07-31
Hi Chris, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
After 3 years of great use, a screw unfortunately broke inside my NeueChair frame. Since a simple fix wasn't possible, customer support didn't hesitate and replaced the entire chair frame for me. The replacement arrived in just a few days. The whole process was incredibly smooth, fast, and hassle free. Zero complaints whatsoever, this level of long term support is absolutely top tier!
Reply from Secretlab2026-07-31
Hi Justin, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Hi Štefan, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Amazing support the padded armrest was damaged and I contact Secret Labs their support was great and so fast.
I can't recommend them more
Reply from Secretlab2026-07-31
Hi JS, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
I had a small problem with my chair but the support is great and the delivery with the replacement was fast.
Five star*****
Reply from Secretlab2026-07-31
Hi Krisztián, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
I have an omega 2020 which recently had a weld fail on the tilting mechanism. To note the chair is now out of warranty so over 5 years old. This is still disappointing as I have since purchased 2 other chairs over the years (redbull/lambo). I contacted sercret labs and was offered either £70 off a new chair or £70 to purchase a replacement part. This does leave me with concerns for the other chairs I've purchased, anyone reading this who over a secretlab chair i was suggest to check the welds before warranty runs out.
Update - Secretlabs response proves my point to check the welds on your chair prior to warranty running out. Poor quality for a chair when you are spending £350 plus - i will be looking for different options for my next chair especially after spending £££ on 3 chairs and sit/standing desk....
Reply from Secretlab2026-07-16
Hi Daniel, sorry to hear about your situation. We ran a quick check and are glad to see that the replacement part for your chair has been successfully delivered as of 10 July.
That said, we'd like to clarify that similar to most companies practising limited warranty coverages, we stand by our products and will definitely provide complimentary replacements should there be any issues within the warranty coverage period. Replacement requests outside the coverage period typically incurs a top-up fee, or may no longer even be available.
As your chair was purchased 6 years ago in June 2020, and no warranty extension request was submitted to our team, the warranty coverage for your chair would have ended 3 years ago in June 2023.
Nonetheless, here in Secretlab, we're always wanting to ensure that our customers are well-taken care of, and our support team offered to provide the replacement part at a small fee for you.
Since the replacement part has been delivered to you, it would be great if you could let our support team know if you require further assistance. If you have any further questions on your warranty coverage, you may also refer to our website here: secretlab.co/pages/warranyt-terms
We hope this clarifies.
Hi D, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Gave me a second backseat even tho it wasnt on the contract. Thanks a lot!
Reply from Secretlab2026-07-31
Hi Guillaume, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
M
MARKUnited States · 6 reviews · Experienced 2026-07-06 ·
★★★★★
This company is amazing
This company is amazing. My son had bought a chair from them and one of the supports broke. Even though it slightly out of warranty they went ahead and replaced it at no charge. The replacement part arrived within 2 days of them making their decision. Their communication was awesome. Gwen was in touch with me every step of the way. Thank you Secretlab for helping with this situation.
Reply from Secretlab2026-07-31
Hi MARK, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
I am simply disappointed—and it wasn't the support staff's fault; after all, they were just doing their jobs and were friendly.
But when I spend hundreds of euros on a chair and can't get a spare part after a few years—receiving only the answer "buy a new chair" instead—it’s frustrating. It was just about the armrest pads, which showed heavy wear after a few years and needed replacing.
Well, I won't be buying a chair from Secretlab again in the future.
UPDATE : i found replace for the armrests by myself , the brand "Maxnomic" got identical armrests that fit perfect to my chair (3 hole mounting)
bought real cheap through a resale platform
Reply from Secretlab2026-07-15
Hi Martin, thanks for sharing your situation with us. We're sorry to hear about this. We understand that your pre-2018 variant chair was purchased 7 years ago in 2019, and warranty coverage for your chair ended in 2021.
Similar to most companies practising limited warranty coverages, we seek your kind understanding that replacement parts for products outside its warranty coverage may require a fee top-up or may no longer be available.
Here in Secretlab, we stand firmly behind our products and will definitely provide the necessary replacement parts for items that are still within warranty. As our chairs have gone through multiple iterations and upgrades since then, we regret that the parts for your chair are no longer still in production.
Still, we noted that our support team tried their best to assist by offering an alternative solution with our latest variant of chairs. It would be great if you could take a look at the ergonomic and technological upgrades designed for our current chairs, and let our support team know anytime if you have any further questions: secretlab.co/ergonomics
We hope this clarifies.
2nd desk I bought from Secretlab, great quality and no problems
Reply from Secretlab2026-07-31
Hi Oliver, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
The support team is really friendly, quick and reassuring.
The two of the three parts I claimed through warranty have arrived quickly.
The last one took about 3-4 months to arrive, but they were constantly keeping me in the loop so it was really nice.
Reply from Secretlab2026-07-31
Hi Mk, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Great customer service, quick responses, and helpful process
My support agent was very patient, understanding, and helpful. My 2022 Evo Titan original hydraulic piston is starting to fail on me; hence, I contacted support. During the whole process, they were understanding and provided all the necessary support to help me replace my hydraulic piston. Even when the replacement arrived and was malfunctioning, they went out of their way to provide me with another replacement.
Reply from Secretlab2026-07-31
Hi Roy, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Absolute garbage chair. This Titan I purchased lasted 4 years with a protective cover on it, and the seat cushion is separating on the entire base. They blame it on the fact that I have not wiped it down regularly. Keep in mind I have a "protective cover" over the chair. For the price of this chair, I could buy 3 others that are just as comfortable, just not as fashionable.
Reply from Secretlab2026-07-15
Hi Jonathan, sorry to hear about your situation. We understand that your chair was purchased 8 years ago in December 2018, and the chair variant purchased was of our pre-2018 range (the variant prior to our Secretlab 2018 Legacy chairs).
Warranty coverage for your chair variant is up to 2 years and similar to most companies practising limited warranty coverage, replacements outside the warranty period may require a fee top-up, or may no longer even be available.
We'd like to assure you that complimentary replacement parts will be provided as long as it falls within the warranty coverage.
That said, we're always trying our best to give back to our long-time supporters and our support team shared an alternative solution for you to look into our Secretlab TITAN Evo chairs, which has undergone many levels of upgrades from your current chair variant. You may check out the technology and ergonomic research done on our chairs here: secretlab.co/ergonomics
We hope this clarifies and we look forward to assisting you further via email.
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