Combining science and design, Secretlab is a company specialising in US Ergonomics-certified task chairs and accessories. We dedicate ourselves to bringing modern ergonomics to life.Check out what the experts & research journals say about us: secretlab.co/pages/ergonomics
Written by the business, not verified by us.
Is Secretlab legit?
Secretlab (secretlab.co) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently praise the exceptional build quality of the furniture, noting how sturdy, remarkably well-designed, and durable the items feel during everyday use. Furthermore, consumers are genuinely impressed by the exceptionally responsive customer service team, noting that replacement parts and helpful assistance are provided quickly without unnecessary hassle.
Though some reviewers found the seats quite stiff and uncomfortable for long sitting sessions, others experienced minor material wear or ergonomic issues over time. A few people also mentioned dealing with frustrating delivery delays, missing package components, or communication hurdles when trying to resolve shipping complications.
Auto-generated from all reviews of this business. For reference only.
Secret lab have never let me down in the past with multiple items bought. However when it comes to a return of an unsatisfactory item I have never known a company to drag their heels and make the returns process a complete nightmare. A Titan chair was returned for a refund and it took them over a month with back and forth emails daily to find a resolution for something that was initiated within the 14 day so called quick return guarantee.
Reply from Secretlab2026-07-15
Hello Karl, we're sorry to hear about what happened. We'd like to see how we can help so we sent you a request for more details, hope to hear back from you soon.
After having spent €1100 on your magnus pro table, which you had recommended to me, the least I expected is some help from you to be able to solve the problem of the parts that I did not have, but I have received an answer that I did not expect. I don't think I'll buy anything else again.
Reply from Secretlab2026-07-14
Hi Jorge, sorry to hear about your situation. From your ticket with our support team, we understand that you had accidentally discarded 3 of your Secretlab Magnetic Cable Anchors in Silver/Grey and reached out to our support team for assistance in a separate purchase for them.
As the cable anchors in your preferred colourway is only available as part of the Cable Management Bundle in White, our support team shared that for now, you may purchase them in Black or Red instead, and they can be found on our website here: secretlab.co/products/magnetic-cable-anchors
We always encourage our customers to double-check their product packaging for any missing parts before discarding them, so as to ensure a smooth experience with us.
Nonetheless, we'll be sharing your situation with our product design teams and we hope to provide you with a wider variety of alternatives in the future.
In the meantime, we hope this clarifies. Do let our support team know if you need more help with the purchase of the cable anchors and they will be sure to assist you further.
46 years old, I've tried pretty much all sort of desks from staples, ikea, other well know brands as well and this one tops them all.
I had to interact with Customer Support Service and they will not rest until they help. Awesome and fundamental.
Reply from Secretlab2026-07-31
Hi Rui, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
The customer feedback and srrbice was outstanding i was always replied too quickly and on time and kept informed on my repairs the customer service team is fantastic and makes me confident in my product
Reply from Secretlab2026-07-31
Hi Vincent, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
My customer service rep was great, they were very responsive, provided consistent updates, and were very detailed. Because I am moving here soon, they were able to accommodate my request to expedite the shipping and I’m very appreciative of that.
Reply from Secretlab2026-07-31
Hi Jen, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Excellent support, excellent product, great responsiveness.
Reply from Secretlab2026-07-31
Hi Alice, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
Hi Colin, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Hi scott, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Absolutely awesome support and got my chair fixed up and sent a replacement part for free. Even when out of warranty timeline.
Reply from Secretlab2026-07-31
Hi NinerzGuy, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
I received swift support. My issue was understood and adressed in a timely manner
Reply from Secretlab2026-07-31
Hi Alexandru, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Hi philippe, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Excellent support that kept a quality chair in service
I wanted to share my experience because it shows how good customer support can extend the life of a premium product.
After several years of use, the steel frame within the seat base of my Secretlab chair developed a fault. I contacted Secretlab with photos, and their support team quickly identified the issue and offered a heavily subsidised replacement seat base rather than expecting me to purchase a new chair. They also offered replacement armrest tops at a discounted price, allowing me to refurbish the chair instead of replacing it.
Throughout the process, Gestoni and Cath were always polite, professional and genuinely helpful. There were some delays obtaining stock, and communication about revised delivery dates could have been clearer at times. However, whenever I contacted the team, they responded promptly, kept me updated and ultimately ensured that everything was resolved.
The replacement parts arrived well packaged and were straightforward to fit. My chair now feels almost brand new, with a new seat base, reclining mechanism and armrest tops, while the original backrest was still in excellent condition. The refurbishment has given the chair a second life and saved me from having to replace an otherwise excellent product.
It's refreshing to see a company continue to support its products with replacement parts years after purchase. That level of after-sales support gives me confidence in the brand and is something I genuinely appreciate.
Thank you to everyone involved.
Reply from Secretlab2026-07-31
Hi Tongey, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
Prompt, courteous service. Addressed my issue by providing a replacement part free of charge and in a timely manner.
Reply from Secretlab2026-07-31
Hi bobbka, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Secretlab TITAN Evo (Super Man edition) is fantastic
The got my first Secretlab TITAN Evo - XL - NEO Hybrid Leatherette (0108) and I am really impressed with it’s quality and ease of assembly. The chair is very comfortable and the customer service is also very good and friendly. Thanks for everything.
Reply from Secretlab2026-07-31
Hi Shahrvin, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
The chair was missing a $9 cover when I unboxed it. Unfortunately support denied the claim for the missing part but was more than willing to sell me the part that didn’t come with the chair
Reply from Secretlab2026-07-13
Hi Ryan, sorry to hear about your situation. We ran a quick check on your support ticket and noted that the required replacement part is currently being arranged to be shipped to you.
Just to clarify, your situation is actually rather uncommon for us as we understand that the missing part was only realised 7 months after the chair was delivered. Not only that, parts are usually checked prior to the chair being sealed and shipped out from our production facilities. As such, our support team required more time and checks with the relevant teams to assist you.
Still, we're glad to see that the required part is being shipped to you and you should be receiving the tracking link within the next few working days.
We hope this helps, and do let our support team know if you require more help with this.
Hi Mark, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Love the way customer service work with you to resolve the problem and get on really quick to help you get thing's right.
Reply from Secretlab2026-07-31
Hi Armando, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
I’ve never written a review in my life and I’ve had my secret labs since 2020, what made me write the review was waking up and randomly looking at it realising it’s gotten through 6 and a half years of me not even trying to look after it, yes they are ridiculously priced but will last you over half a decade, the only things that have gone wrong with it are the chair arms degrading which is a cheap replacement somewhat and the piston going after 6 years but again worth while if it takes that long for something to give out and I used to be a big guy so that’s impressive
All in all absolutely 9.5/10 .5 taken off for the reasons stated but doesn’t take away from the quality of the chair and I’m sure they have only gotten better since my 2020 model
Reply from Secretlab2026-07-31
Hi Jack, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
I had a problem with my tilt mechanism on my chair. The support team was very kind and helpful. They sent me the replacement parts and when I still had a problem they sent me additional parts to make sure I am able to fix my chair. Very appreciative of the support and servie received. I have a Magnus desk and chair and very happy with both.
Reply from Secretlab2026-07-31
Hi Erik, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Orders arrived on time. I had a minor issue with shipping that was resolved quickly. Customer service was helpful with issue. Products arrived in good condition. I would Recommend the products that i bought.
Reply from Secretlab2026-07-31
Hi SlySmirk, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
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