World of Books - Sell Your Books (sell.worldofbooks.com) has a 4.4 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 83% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
P
Paula Bonner · 1 review · Experienced 2026-08-03 ·
★★★★★
Appalling customer service
Appalling customer service - Yodel damaged my trade-in and chatbot blocks all help
I sent a trade-in worth £20.25 to World of Books (Trade ID: 11420230 ]). Yodel severely damaged the box in transit. Yodel's own official delivery photo shows the box completely destroyed. Yodel confirmed that World of Books holds the shipping contract and must raise the complaint.
I have tried emailing and using your chatbot "Nora," but the chatbot completely blocks me from speaking to a human or explaining the issue. I am left out of pocket due to your courier's negligence. I need a senior customer service agent to contact me immediately regarding Trade ID: 11420230 to sort out my payout.
Reply from World of Books - Sell Your Books2026-08-05
We are truly sorry to hear about the damaged trade-in and the difficulty you've experienced trying to resolve this issue, especially with our chatbot. We understand how frustrating it is to be out of pocket due to a courier's negligence and to feel blocked from getting assistance. Please email our customer service team with your trade ID and a brief description of the problem, and we’ll do our best to sort it out for you: [email protected].
All the best,
Sell your Books
Very straightforward process, made it easy for me to recycle books and make a little money. My only issue is that 2 books I sent were listed as 'not included' but I think this was because they were very old and had no barcode. Ironically, I bought both from WOB.
Reply from World of Books - Sell Your Books2026-08-07
We're glad to hear our process was straightforward for you! We appreciate your feedback regarding the books without barcodes. We understand this can be frustrating and we're always looking for ways to improve our inclusion criteria.
All the best,
Sell your Books
User friendly checking of book offers, easy local posting. Kept informed of progress of supplied items. Fast payment.
p
paul · 2 reviews · Verified · Experienced 2026-07-22 ·
★★★★★
I am still waiting for the reprinted…
I am still waiting for the reprinted cheque that had previously been refused payment by YOUR bank
Reply from World of Books - Sell Your Books2026-08-05
We understand your frustration regarding the delayed reprinted cheque. If you haven't already, please get in touch: [email protected], our team will be happy to assist you.
All the best,
Sell your Books
A good system mainly. Prices of wanted books seem low. The books allocated to the “shelf” Could be easier to review e.g. a search option instead of scrolling through.
Reply from World of Books - Sell Your Books2026-08-07
We appreciate your positive feedback! We're glad you find our system good. We understand your points about book prices and the shelf review process. We are always looking for ways to improve our features.
All the best,
Sell your Books
I traded 12 books yet the sent a list of 19. No explanation.
Reply from World of Books - Sell Your Books2026-08-05
We understand your concern about the discrepancy in the number of books. If you haven't already, please get in touch: [email protected], our team will be happy to assist you.
All the best,
Sell your Books
Although it was unltimately sorted out this is the second time I have been underpaid for books 'not sent' which definitely were sent. I'm wondering if this is a costcutting exercise and that you hope that no one will complain?
Reply from World of Books - Sell Your Books2026-08-06
Hello,
Thank you for sharing your review. We’re sorry to hear about your experience and would like the chance to put things right. Please email our customer service team at [email protected] with your trade ID and a brief description of the issue, and we’ll do our best to resolve it quickly.
We appreciate you bringing this to our attention and giving us the opportunity to improve.
Kind regards,
Sell your Books
Such an easy way to make some money for our charity. Scanning is simple and saving books for another time is easy. Having the books picked up from home is brilliant. Payment is fast and straight to my bank.
I
Ian · 4 reviews · Verified · Experienced 2026-07-22 ·
The experience was very. It does what it says on the packet; no catches, easy
The experience was very easy; you don't get the best deal in the world, nevertheless, the whole process was faultless.
Reply from World of Books - Sell Your Books2026-08-07
We're delighted to hear that you found the entire process faultless and easy! We appreciate your understanding and valuable feedback.
All the best,
Sell your Books
The entire process was so easy. The offer amount can fluctuate daily it seems, but that is understandable. I like that the books that do not have offers are on your "shelf" and may automatically get an offer at a later date. Overall great experience!
Reply from World of Books - Sell Your Books2026-08-07
We are so happy to hear you found the process easy and appreciate your understanding regarding offer fluctuations. We're also glad you value the "shelf" feature for books awaiting offers. Thank you for your positive feedback!
All the best,
Sell your Books
Disgustingly dishonest.
Consistently fail to pay for the highest prices items or claim items have not been received. Anyone with an ounce of sense can read the multitude of identical complaints which only confirms this bunch operate in a non transparent, deceitful fashion.
Having sought advice from Trading Standards I was advised they receive more complaints about Sellyourbooks weekly than any other UK Based organisation.
Shameful way to treat people who often sell items at a fraction of their second hand value due to financial hardship, ease or convenience (I sell to assist and help a local cancer charity). Sell your books is the ONLY media or book reseller that operates in such an untrustworthy manner.
My strong advice is to report ALL concerns to Trading Standards and use any of the other honest traders to sell unused items before sellyourbooks.
Shame on you
Reply from World of Books - Sell Your Books2026-08-06
Hello,
Thank you for sharing your review. We’re sorry to hear about your experience and would like the chance to put things right. Please email our customer service team at [email protected] with your trade ID and a brief description of the issue, and we’ll do our best to resolve it quickly.
We appreciate you bringing this to our attention and giving us the opportunity to improve.
Kind regards,
Sell your Books
M
Marie · 1 review · Verified · Experienced 2026-07-22 ·
★★★★★
Disappointed with the rejections not…
Disappointed with the rejections not being sent back. Wouldnt have sent
Reply from World of Books - Sell Your Books2026-08-07
We understand your disappointment regarding the rejections not being returned. We are reviewing our process to ensure better communication.
All the best,
Sell your Books
Very easy to scan the books. Just find any box to put them in and send off for free! Such a simple process. Payment could be quicker, but all in all I’m very satisfied.
Reply from World of Books - Sell Your Books2026-08-07
We're so happy to hear you found our scanning process easy and convenient! We appreciate your feedback regarding payment speed and are always working to improve our services. Thank you for your kind words!
All the best,
Sell your Books
World of Books makes selling my books so convenient. The scanner is quick and easy so I can decide which books to sell them and then the postage is paid. All I have to do is scan, pack, pick a payment method, print the label, drop off at my local Fed Ex. They let me know when the box is received and when my payment is on its way. I’ve done this many times and never had an issue.
Reply from World of Books - Sell Your Books2026-08-07
We are so pleased to hear how convenient our selling process is for you! It's wonderful to know that our scanning and postage-paid system makes it easy to sell your books. We truly appreciate you sharing your positive experiences with us. Thank you for your continued support!
All the best,
Sell your Books
The simplicity of the transcation is great. I don't know how it could be easier, scan the barcode, get the offer and you're done. Ship the book and get paid.
Reply from World of Books - Sell Your Books2026-08-07
We're so glad you found our process straightforward and efficient! We designed it to be as simple as possible, and we appreciate you highlighting how easy it is to use. Thank you for your positive feedback.
All the best,
Sell your Books
Having a QR code instead of printing off labels, there being a few option of cabinets in our area.
Money being transferred promptly to my account.
Reply from World of Books - Sell Your Books2026-08-07
We're so glad to hear you found our QR code option convenient and appreciated the prompt money transfer. Thank you for your positive feedback!
All the best,
Sell your Books
R
Robert Gibbard · 10 reviews · Experienced 2026-08-05 ·
★★★★★
Books again not received!!!!!!!
I have today had 3 e-mails, with payment details, stating books not received!
Ref. 11409456, 28 books not received out of 51 sent.
Ref. 11422307, 13 books not received out of 25 books sent.
Ref. 11434923, 15 books not received out of 32 books sent.
World of books you have all the details needed to sort this out please.
Reply from World of Books - Sell Your Books2026-08-06
Hello,
Thank you for sharing your review. We’re sorry to hear about your experience and would like the chance to put things right. Please email our customer service team at [email protected] with your trade ID and a brief description of the issue, and we’ll do our best to resolve it quickly.
We appreciate you bringing this to our attention and giving us the opportunity to improve.
Kind regards,
Sell your Books
