Servify

Very poor experience with Servify

Very poor experience with Servify, which is part of Samsung Care+(in case of damage to your phone). I would not have purchased Samsung Care+ if I had known it would be this bad. I spashed some water on my Samsung ZFold7 in early July and some of it got into the hinge. Normally this hasn't been a problem since it is IP rated for small amounts of water exposure, but this time the front screen went dead. I sent it in, they repaired it in about a week, but when they sent it back my inner fold screen was clearly damaged. I take VERY good care of my phones and never drop or scratch them, so I immediately noticed the damage. I promptly sent them an email the next day with images of the damage and they told me they would get back to me. At a random time during the day they sent me a phone call which I missed, and they asked me for a good callback time. I sent them messages three times offering them clear callback times, these messages weren't answers but I finally got a callback 4 days later after the weekend. I told this person my problem, he gave me his email and number, and he has not responded to anything I have sent him since he called. It has now been 2 weeks since they first sent me my phone back and it arrived damaged, and I receive no responses from text or email, and phone calls are automated AI. This has put me out of my main phone use for over a month now, and I use it for business. I would not recommend this company to anyone if they care about their time and the items that they send in, and I will be avoiding buying Samsung's Care+ insurance package if this is the type of company that will be handling claims. The box they sent my phone back in was not very durable or protected, so I suspect some of the damage may be done during shipping, but I cannot be sure it didn't occur at their office. - Richard

Its samsungs fault most likely

Ubreakifix guys did a wonderful job. I was VERY unhappy at first but after four days of meddling between samsung agents, claims, ordering of a screen, and samsung system malfunctions.. we finally got my screen fixed. Im to exhausted after dealing with samsung to go on but ubreakifix made it right. After doing some samsung history i have come to conclusion that it has become so complicated and stressful. It has alot to do with samsung outsourcing their customer care operations to international call centers to save on labor cost. The guys over at ubreakifix were very patient, professional, knowledgeable, and understanding towards my frustrations. They were also very busy at the time and just handled everything very well.

claim was approved the next day

claim was approved the next day. They didn't ask you 21 questions so I was done with the call in less than 10 mins. I usually don't use the warranties bc of the timeframe without my camera but with this service, I received my camera in less than 2 weeks. Another thing I really liked was the updates on when the camera was received to step by step on what they were doing to my camera. It made me feel safe bc this is a really expensive camera.

Quick response and quick repair

not complaints it was excelent

Was a painless experience would…

Was a painless experience would recommend them to people

Easiest repair of my life.

Easy to file a claim, walk in service was seamless, and phone was repaired same day in a few hours. If you don't want to go in there is a mail in option when the new device arrives. Hard to beat.

Amazing Service

I was surprised at how easy it was to make a claim and once the claim was made I received an email notified me that it had been submitted. With in two days I had an email and text notify me that it was ready for shipping by later that day I received the FedEx tracking number and I received the phone the next day. I don't think the service can get any better than that. Thank you

Speedy response

Speedy response, speedy service, speedy replacement, zero hassle. Overall excellance at a lower continuing subscription cost compared with carrier offerings (Go Samsung!)

Great customer service fast turnaround…

Great customer service fast turnaround time same day repair no out-of-pocket costs

Speedy fix and awesome tech guys

Expedient service

Expedient service, no issues

Speedy response

I loved the speedy response that you gave to my claim.

It was supper easy

It was supper easy. After filling out my claim form I was able to get an appointment for the next morning to have it repaired. It was ready by the end of the day. I thought it might not be repairable, but all it needed was a new screen and fortunately they had one in stock at uBreakiFix.

Simple and Easy

The process was easy and paid for itself. I buy all my devices directly from Samsung so paying for Samsung care once protects all my devices. I was in a car accident and somehow my watch broke on my wrist. The top of the watch was just fine, what actually broke was the glass on the bottom where the sensors are. I believe it broke on the bone in my wrist since I had a pretty big gouge taken out from the broken glass. Anyways, I sent the watch in and got it back in a week. I don't know if it was repaired or replaced, The box was the same so I believe it was my same watch. I had to set everything up again and pair it with my phone but that was no big deal. Overall, I had to pay $29 and everything else was covered. I'm glad I paid the extra money.

Impossible claims, multiple chargess

Servify has wrung me through the wringer on what should have been a very simple repair on my Samsung Galaxy Ultra S23. The back, 10x camera, and vibration module all failed after an accident. The battery was also under performing. As parts were unavailable, Servify timed out several of the claims despite the request sitting with their repairer while we were waiting for parts. Servify forced me to file multiple claims to reinstate the request, and then charged me multiple deductibles. They're now requesting proof of all of this despite all of the evidence sitting with them, and I will need to file chargebacks.

Super easy

Super easy, quick service, and careing service.

Fixed well and fast, after a bit of a shambolic display

The phone screen was replaced in a few hours, with an improved part. The tech was accurate, professional and helpful. The phone experience was polite, helpful (in a personal way) and unhelpful (in a "can't do anything, sorry" way.) A software update to the help desk prevented anybody from doing anything for 5 days. When that sillyness was over, actual service only took 1 day.

DO NOT BUY SAMSUNG CARE +

DO NOT BUY SAMSUNG CARE + DO NOT BUY SERVIFY This place is the worst! Honestly the agents do not listen to a single thing you say. I say "Hey i need help being guided through your website" agent " im sorry you are having issues. I wish I could help but I can't take a credit card over the phone". Worst kind of insurance to have. Literally buy any other insurance out there.

Shipping label issue at first …

When the claim was first created for my broken device, I did not receive the shipping label in my email. Tried several times through the automated system to get the shipping label sent to me. The automated system could not understand that, I needed the shipping label emailed to me. It took a 30 minutes call to reach a live person, just to tell them I never received the shipping label. Once the CSR was able to send me the label, I was able to mail my device in. However, this delayed the process by one day. But once it was shipped, the turn around time took about 9 business days. Overall the process was to my satisfaction. My device looks and functioning like new again.