Servify

Very very easy process

Very very easy process. Took less time than expected and phone is like new again.

The agents are patient and…

The agents are patient and professional. They attempt to help would make me feel valued as a customer. Thank you all that helped.

Quick response

They made submitting a claim very easy

They made submitting a claim very easy. There was a quick response approving the claim and I had my replacement device a day later. I have dealt with "warranty" situations with large cell providers and they never made it easy or quick to get help. I will purchase from Samsung direct from now on because of their Samsung Care+.

Samsung has always been AMAZING.

It was easy and fast

It was easy and fast and the work was perfect. Good as new.

Great experience overall

Great experience overall, really glad they explained everything that was fixed on my phone.

Samsung replace the phone that was not…

Samsung replace the phone that was not functioning well

Prompt service

Fast,Efficient and professionalism

Very fast and easy

Very fast and easy. Much easier than I expected.

Ultimate professionals!

The staff at the service center was extremely friendly and professional. They explained what was wrong with the phone, and clearly explained the steps they took to fix it. While they could have just replaced the one broken component, their troubleshooting identified additional issues, which resulted in them needing to replace additional components. Highly satisfied!

When I break a phone now I feel... Confident? Hmm that's weird

This was my second time breaking a zflip 6 screen after knocking my phone off a table. Within 6 months of the first one! I expected some kind of pushback just due to that fact. Not at all. Everything was handled so quickly it almost seemed impossible. It was about an hour after reporting the incident when I got an email confirming shipment of the replacement. Crazy. Can't ask for any more than that.

Overall my experience was great!

The claims process was streamline and customer service was very helpful. We received a replacement phone the next day which was really nice. Overall my experience was great!

If I could leave less than one star I…

If I could leave less than one star I would. I purchased a galaxy fold recently placed it directly in a case so it wouldn't get damaged. This specific case uses adhesive to stick to the phone and create a safe barrier. Well apparently I should have waited case I went to purchase Samsung care the next day and not only did they require I take the case off but then they reject the video I took for verification for the screen being off even though the imei is displayed on screen. Call customer Service who has me take yet another video and get this, they emailed me again 2 days later for ANOTHER VIDEO..... I've taken clear videos where fhe phone is clearly visible. This is insane and I hope this company really gets their act together. Samsung use a better company please UPDATE (JUNE 19, 2026): It gets significantly worse. Looking back, this company has shown a pattern of predatory behavior. During the initial service issue I had with them, they used a one-time application to accept my device on a request that I take down my honest, critical feedback from this platform. They literally tried to manipulate their review score. Fast forward to Care+ Claim #IVWPD0AIGX69. I lost my phone on June 8th which is covered under my Theft and Loss option and filed a claim on Monday June 15th, allowing myself a week to see if it turned up before contacting this company knowing this was going to be another horrible interaction based on the past. On Wednesday, June 17, 2026, at 8:06 PM MDT before finalizing the claim or paying my $200 deductible, I saw a color mismatch. Their frontline staff flat-out told me their administrative system was completely incapable of changing or correcting the inventory assignment. They told me my only choice was to accept the Blue Shadow profile or walk away. They used my deductible and my urgent need for a replacement as leverage to force me to fold. The box arrived today. What they actually delivered for my $200 deductible was a Certified Pre-Owned (USED) unit (SKU: SM-F966UDBEXAA | CPO). They are using automated database strings matching regional 'EXAA' codes as a loophole to claim a second-hand, wrong-colored device is "like kind and quality" to the pristine, brand-new 2 month old device I am actively financing at full retail price. What kind of premium service dumps secondary-market overstock on a valued customer. The most disgusting part of this entire experience is that Samsung directly backs and enables these shady business practices. They aggressively market 'Samsung Care+' as a premium, first-party safety net for their luxury flagships, but they consciously choose to partner with a company like Servify to handle the dirty work. Samsung knows exactly how this contract logistics trap is engineered, and they continue to let their partners squeeze consumers who are actively paying full retail financing prices. If Samsung actually cared about their brand integrity or their customers, they would step in and police this garbage. Instead, they pocket your premium money and let Servify hand you second-hand overstock.

I walked in with a broken phone and…

I walked in with a broken phone and walked out with it fixed

Smooth experience; replacement phone received within 48 hours

Smooth experience; replacement phone received within 48 hours. The site to do so was a little wonky and frustrating in terms of uploading the police report (would only allow a jpg and one page) which could be hard for a digital native, but everything was great aside from that

Great service

Was compassionate and understand. Also very professional

They fixed my phone very fast

They fixed my phone very fast, it had some charging issues, thank your

Flexible, accomodating and extremely professional

Flexible, accomodating and extremely professional. They found my parts to my phone at another location picked it up and fixed my device the same day. Very happy