优质的服务
一如既往，收到了状况良好的进度表。 状态更新总是很棒。
About Ship Sticks
Data updated- Website
- shipsticks.com
- Category
- Travel & Vacation
- Location
- United States · West Palm Beach
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (18/18)
Do you own Ship Sticks? Claim this profile for free and start replying to reviews.
Is Ship Sticks legit?
Ship Sticks (shipsticks.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
快速又简单
运输快速而轻松，并且比承诺的时间更早到达两端！
确实非常好！
一流的体验
从始至终的沟通都是一流的。 始终知道我的球杆在哪里，并且接送和交付都是无缝的。 甚至比预想的还要快回来。 强烈推荐。
优质的服务
我很高兴这项服务的存在
我很高兴这项服务的存在。我需要把我女儿的高尔夫球杆送到亚利桑那州的她那里，并且觉得在她最近的访问中，兼顾她的行李、随身携带的行李和她的球杆实在是太多了，所以我选择了运送它们。在线设置发货非常简单。我希望它们能在她在家工作的特定日子交付，而不是让它们整天坐在门廊上，在炎热的天气下坐在门廊上，面临可能被盗窃的风险。我选择将它们放在联邦快递的投递地点。我在被告知这样做的那天就服用了它们。关于如何包装和如何贴标签的说明非常清楚。唯一的缺点是它们是在周一而不是周四到达的，就像我在发货时选择的那样。提前3天！ 结果很好，因为谢天谢地，他们在当天晚些时候交付，而且当他们到达时她已经在家了。如果不遵守交货日期，我对选择交货日期的过程提出质疑。如果我把它们送到爱彼迎或酒店去度假怎么办？ 除了严重错过交货日期之外，我认为这项服务的存在并且易于操作这一事实非常棒。
我第一次使用船棍的经历......
我对 Ship Sticks 的第一次体验从开始到结束都是完美的。从下订单到两端收到球杆，过程简单、无缝。肯定会再次使用。
航运俱乐部的服务很糟糕
大约两个月前，我为我的俱乐部组织了运输。我在适当的时间把球杆送到了当地的高尔夫俱乐部。 三天后，Ship Sticks 仍未与联邦快递组织运输。 我得让我的朋友去接 我的俱乐部，因为我已经前往目的地。我现在将不得不租用球杆并购买球等。我永远不会在我的高尔夫俱乐部使用并向其他人推荐。 我很确定如果其他客户也遇到同样的事情，这家公司很快就会倒闭。
Reply from Ship Sticks2026-07-31
Ms. Womack, Good morning, and thank you for sharing your recent Ship Sticks experience. We sincerely apologize your shipment was not collected as scheduled. A missed pickup is rare, and when it does occur, we pride ourselves on ensuring collection the following day, including a complimentary service upgrade if a one day delay would jeopardize your scheduled delivery or plans at the destination. In reviewing the interactions with our team, we apologize that the communication did not meet the standard we hold ourselves to. This will be addressed internally with those involved. We can see you requested to cancel the order and can confirm the order was canceled and refunded in full to your original payment method. Should you wish to discuss this further, please reach out by texting or calling 855-867-9915, or emailing [email protected]. We'd welcome the opportunity to provide more clarity on how this should have been handled, and to see what we can offer to help regain your trust. Thank you for your feedback. We truly appreciate it.
之后的客户服务非常好。
由于高尔夫课程迟到而取消了第一段装运后，客户服务非常出色。回程非常顺利，我们很高兴不用再费力提着高尔夫球包，从租车到租赁班车，再到机场行李。 我希望发货时间能更快一些，但价格肯定会更高……
一切都完全按计划进行。
良好的倾听和回应
善于倾听和回应。然后就是好的结果。
This is the easiest way to ship golf…
This is the easiest way to ship golf clubs and luggage. You don't have to leave home. And the service is fast, very good and reliable
Seamless
Super easy. Super efficient. ShipSticks makes something complicated really seamless.
100% satisfied
Golf bag delayed for almost three weeks!
I contracted Ship Sticks to ship two sets of clubs to Scotland for our golf vacation. I dropped them off at a FedEx retail facility on July 10, 2026 to arrive in Scotland by Friday, July 17. I followed the progress on the Ship Sticks app and when I noticed by Thursday, July 16 that the clubs were not moving, contacted Ship Sticks to inquire about the progress. After messaging with the company as well as FedEx, one of the bags was delivered on time on July 17. The other bag was still in Customs at Stansted Airport and was not moving. After many emails, the bag status was changed to "international shipment release-import" on Monday, July 20. I expected to see the bag the next day. However, they did not make it by the time we left the U.K. to head back to the U.S. on July 23. I asked Ship Sticks to send the clubs back to my home as we were leaving the country. However, nothing has happened with the bag as of Wednesday, July 29. I keep hearing that "senior brokers are pushing for the bag's release to FedEx" but it is "locked up in a Customs holding cage and the Border Force has not released it." I cannot get a straight answer as to why it was held up as the other bag made it and this one didn't even though they were shipped exactly the same way and same time. I also received a bill from FedEx for $213 for the bag that did make it and I hear that Ship Sticks has worked that out with FedEx. I received a refund for the shipment cost for one bag which I felt was warranted. I submitted my costs associated with the club rentals and other expenses but haven't heard back yet. This has been a terrible experience for a once in a lifetime trip to St. Andrews. I would like answers as to why my bag has been held up, I would like my clubs back now, and I expect restitution for the costs and stress this has caused. *Update 7/31/26: I talked to Ship Sticks and they have refunded the cost of shipment as they said and apologized for the problem. However, my point of contention is that I was told that the UK Border Force would not give any information about the shipment, they still had possession of the bag, and that we would just have to wait until they released it. I got in touch with the UK Border Force myself and found out that they had released the bag to FedEx on 7/20/26 and they no longer had anything to do with the shipment. All this time, which was 11 days of waiting, I was being told that there was nothing that we could do but wait. I then took it upon myself to work backwards and contacted Carnoustie, where the original shipment was going, and found out they indeed had my bag and were holding it in their "bag room." I informed Ship Sticks what was going on and they put in for the shipment to be sent back to me. I felt like the shipment should have been picked up today and sent back to me by Monday. Of course, I was told that it may not be picked up until Monday which is very disappointing as now it will be close to one month since I shipped it until I get it back. I am very disappointed that it took ME to find the shipment and inform Ship Sticks. They told me that they could only go by what FedEx told them, but I don't accept that excuse since it was very evident that something was wrong. Anyway, it remains to see when my bag will make it back to me. *Update (8/1/26) Ship Sticks arranged for private driver to pick up my bag at original destination, which they did today. They should take to FedEx for shipment back to me. Also, received another bill from FedEx for the second package for $213 instead of billing Ship Sticks. Sent invoice to Ship Sticks to resolve. *Update (8/3/26) My bag is supposedly in the FedEx terminal in Edinburgh; however, there has been no change in the status as it still shows "ready for pickup." FedEx shows it is still In Angus, Scotland and not Edinburgh. Needless to say, it is not being delivered to me today and who knows when it will be? *Final Update (8/6/26) My bag finally showed up today from FedEx, 27 days since I shipped it. I will say that Alfy at Ship Sticks stayed in contact with me each day until it arrived so that's a positive.
Reply from Ship Sticks2026-07-31
RH, Good morning, and thank you for sharing your experience with your ongoing Ship Sticks shipment. While we're pleased one of your bags arrived as scheduled, we sincerely apologize for the issues impacting the delivery of the second bag. As discussed in our conversations, customs holds are by no means common, and the process for release can vary greatly by shipment when they do occur. Our team takes matters like this very seriously, and we can assure you we've been working diligently to resolve it. Unfortunately, despite our efforts, this has taken longer than we'd like. A member of our leadership team has been in touch with you directly and will continue providing daily updates through resolution. Given the inconvenience this has caused, we're issuing a refund for the entire order, including the bag that delivered on time, and approving your Shipment Protection reimbursement claim for the full amount you submitted beyond the standard $200 allotment. We understand neither of these fully makes up for the impact on your trip, and for that, we sincerely apologize. Additionally, the FedEx charge tied to customs clearance fees and taxes was meant to be billed directly to Ship Sticks, as that cost is already included in what you paid at booking. This was a billing error by FedEx. As mentioned in our conversations, that charge has since been transferred to our account and no longer requires any payment from you. We hope you understand this is by no means typical, and that extending reimbursement beyond our normal allotments reflects how seriously we're taking this matter and our commitment to making this right while we continue working toward resolution. Our leadership team will stay in direct contact with you through final resolution. We sincerely appreciate your patience and understanding, and again, we apologize for the inconvenience. Thank you for your time.
Great service from help line prompt…
Great service from help line prompt delivery of clubs
Easy to organise and everything went…
Easy to organise and everything went without any dramas. Delivered on time.
Very clear and easy to follow
The instructions on how to pack and ship were very clear and easy to follow. Also info on where to get a big box for the bag was very helpful. Shipping was easy with FedEx pickup and delivery was ahead of estimate by 3 days. Great deal!
Great Experience
Easy to ship.
我在 UPS 扔了一些棍子，然后得到了……
我把棍子扔到 UPS 并收到通知说他们已收到......地址错误。他们从德克萨斯州运送到佛罗里达州那不勒斯，他们显示他们是在德克萨斯州南部的一个小镇交付的。我伸出手尝试与机器人聊天，但很糟糕。我终于得到了一个真人的答复，并表示他们会调查此事并回复我。第二天早上我没有收到回复，所以我打电话给你们的客户服务热线，不得不再次向他们介绍整个情况。他们认为 UPS 进行了一次“错误扫描”，并希望它仍在前往那不勒斯的途中。但无法证实这一点。另外我还没有收到 Shipsticks 的任何回复。我问他们是否可以在第二天给我更新......仍在等待......到目前为止对客户服务非常不满意。我知道这件货物在 UPS 手中，但我不知道货物在哪里，我上周就把它们寄走了。 ShipSticks 没有主动沟通。最糟糕的情况是我因货物丢失而收到 1500 美元的支票。
Reply from Ship Sticks2026-07-30
Mr. Bormet, Good morning, and thank you for sharing your recent Ship Sticks experience. Looking into the shipment details, it does appear an inaccurate delivery scan came through from UPS. We understand the concern this caused, and we apologize for the confusion and frustration that followed. We've also reviewed the communications with our team, and we're sorry the timeliness of our follow up did not meet the standard we hold ourselves to. We appreciate you bringing this to our attention so we can ensure proper protocol is followed in situations like this moving forward. Regarding the shipment itself, an email was sent to you from our team this morning confirming your bag was delivered yesterday at 5:02 pm to the correct destination. While it still arrived ahead of the original commit date, shipping costs have been refunded in full given the inconvenience and concern caused by the inaccurate scan. Again, we sincerely apologize that this first experience didn't reflect the standard we strive for, and we can assure you a situation like this is by no means common. If you'd like to discuss this further, please feel free to reply to this morning's email. We want to confirm the bag was received and address any remaining concerns to ensure your full satisfaction, both with this outcome and moving forward. Thank you for your time, and for choosing Ship Sticks!