Lamp type Mushroom
I bought a lamp as a Christmas - the customer service team were excellent; very responsive and prompt to sort out my queries. Very pleased with the quality of the lamp also. I will buy again
About Shop Simiglighting
Data updated- Website
- shop.simiglighting.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 16 reviews
- Replies to negative
- 29% (5/17)
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About this business
Simig Lighting, located in Zhongshan, China, it is a professional manufacturer for home lighting,such as pendant lamp, ceiling lamp, walllamp, table lamp, floor lamp etc.
Is Shop Simiglighting legit?
Shop Simiglighting (shop.simiglighting.com) has a 4.4 out of 5 rating on OK.one, based on 117 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 29% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Fantastic Customer Service
Simig customer services were able to locate the correct replacement part for a lamp shade I had broken. They only charged for packing and postage which I thought was very decent of them. The replacement part arrived today and it fits perfectly. Great customer service!
Avoid - FAKE products.
My Ritual lamp arrived today and I discovered that they are not the same and is a bad copy! I wish I had not purchased from this website. The leg and lamp base cannot securely cover. The original picture from the website doesn’t reflect the same from the actual produce. AVOID this website, you will be buying from a fake product.
Great Customer Service.
Some delay in receiving all of my order, however, Simiglighting customer service sorted it all out quickly. Communication was excellent with customer service responding to my emailed queries promptly. I found the products great value for money and very competively priced. Will happily use Simiglighting again.
Lamp
I bought a lamp as a Christmas present for my son - the customer service team were excellent; very responsive and prompt to sort out my queries. Very pleased with the quality of the lamp also.
Simiglighting, such a good website
I am very pleased with Simiglighting. I bought five lamps on their website and have been absolutely satisfied with the lamps which are wonderful and with the customers service. I had some questions about this or that and always got response very very quickly. I wholeheartedly recommend this website.
Great lamp
Great lamp! Super friendly and fast customer service. Recommendation!
I must say that I am very very very…
I must say that I am very very very happy with my new lamp. It is so beautiful and it is exactly as pictured on the Simig webshop. Asked customer service for information about the delivery and afterwards information about the light bulb that should fit in it and got immediate response to my questions. Overall, happy customer here.
We had ordererd 2 lamps and one was…
We had ordererd 2 lamps and one was missing so we inquired and we received within 24 hours the status of our 2nd lamp. It was delivered 2 week later as said. So excellent repsonse
AVOID SIMIG. Lamp wasn't as pictured and then when I…
Lamp wasn't as pictured and then when I tried to return it they made it really difficult. Also to return it would have cost half what I paid for it. DO NOT USE! AVOID
Impressive Customer Service
I have been impressed by the high caliber of the customer service. Very responsive, very polite and solution oriented. I have received my lamp well within the time frame mentioned at the order; carefully packed and smooth sailing with Swedish customs. The lamp looks exactly like the original, it even comes with a certificate of compliance with all EU norms for electrical appliances. I am already ordering again and I strongly recommend this supplier.
SITE PAS SÉRIEUX
Commande passée depuis fin août et toujours pas reçu en novembre. Je ne recommande pas du tout ! Suivi en chinois ! A fuir ! Order passed since august…not delivered stil now on november ! I don’t recommand at all ! Please keep away from ordering !
Reply from Shop Simiglighting2021-11-08
Hello For express delivery time of more than 2 months, we usually resend the parcel. Customer can receive 2 lights, or arranges a 50% refund for the customer, and arranges a refund for the remaining 50% when the package is returned. Can you tell us the order number, we will check it for you, and we look forward to hearing from you. Thanks. Simig customer service team
The customer service is very after…
The customer service is very after giving you a good shopping and product experience. When you have any questions they can answer it. I ordered already two times at SIMIG and the two lamps were delivered to Germany very fast. All in all it’s a good price for replica lamps and you get for what you pay. I can definetly recommand this website!
SCAM
SCAM! Avoid at all cost! They write and edit their own reviews - so do not trust them. Our lamp was broken and nothing like the original upon arrival. And it took a long time to deliver it too. So NOT worth the money!
The Customer Service is Amazing
The Customer Service is Amazing ! I had a few questions before ordering the lamp and then about the delivery and they replied within a day. I have received my lamp and it looks like on the pictures.
Really nice product
Really nice product, and delivered well within timescales promised. Very well packaged too. I haven’t installed them yet (will be another 8 or 9 weeks), but they look good so far!
The light arrived into customs which I…
The light arrived into customs which I paid and then the carrier tracking said the item is being sent back. I tried to contact SIMIG and all their email addresses bounce back...
Very very good website!
I have never seen such a good customer service. I had a problem with French customs with my order. I wrote an email to the after sale service which answered me very quickly and fixed the problem. I have received all my lamps and I confirm that all the products are really good and beautiful! Don't hesitate to order!
Huge selection and great service
This shop has a huge selection of all sorts of lights at unbeatable prices. The two lamps which I ordered arrived in a surprisingly short time (from China!) while you could follow the sending process online. They were very carefully wrapped, instructions included. I love the lamps. They look great! Customer service of SIMIG is excellent. The response to any inquiry is prompt, very friendly and constructive. You can tell that the customer is „ the king“. I will definitely consider to shop there again if I am in the need of a lamp.
Everything was delivered at estimated…
Everything was delivered at estimated time and it was a GREAT customer service!
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