At Vera, we create comfortable, leakproof underwear designed to help women feel confident and supported every day.Designed for women experiencing bladder leaks or incontinence, our ultra-soft and breathable underwear provides discreet, reliable protection without the discomfort and bulk of traditional pads. At Vera, our mission is simple: to provide thoughtful products that help women feel secure, comfortable, and empowered at every stage of life.
Written by the business, not verified by us.Vera's Undies (shopvera.com) has a 4.5 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
Customers and reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptionally soft and well-made materials, noting that these protective garments provide wonderful daily comfort and complete confidence. People also emphasize the dedicated customer service team, explaining that friendly representatives respond quickly and handle product replacement requests with genuine care. Some reviewers were not happy with the sizing consistency, mentioning that products often run too small and require ordering a larger size. A few individuals additionally described frustrating shipping delays, extended delivery times, or occasionally receiving incorrect items that complicated their overall online purchases.
Auto-generated from all reviews of this business. For reference only.Everything was as anticipated. Discounted individual prices were accurate. Shipping was reasonable — in speed and cost. And, I was kept updated on the status of the order. These are the only panties I wear now.
Thanks Leslie, glad the pricing and shipping all lined up as expected. Becoming your everyday pair is the best compliment we could ask for.
Bought for my wife. She sometimes leaks a little when she coughs hard or laughs. She absolutely loves these!
Thanks Larry, so glad your wife loves them. That's exactly what they're made for.
Vera’s undies are discrete yet still hold an amazing amount of liquid. They wash up well and are fresh and ready to go. Instead of filling up our landfills with disposable adult diapers that take years to decompose.
Thanks Barbara, love that you're seeing both the discretion and the eco benefit. Cutting down on landfill waste is a big part of why we do this.
After ordering I got panicky about delivery, Anna at customer service was an absolute treasure, reassuring me with every email I wrote asking when my parcel would be delivered, then again when I & I stress I had ordered the wrong size, Anna, yet again made the whole process easy & painless. Excellent customer service, Anna is a ⭐⭐ Star
Anna will be so glad to read this. Thanks for sharing how she helped through the delivery worries and the size swap. She really is a star.
They do better then the one that I got from the other people.
Thanks Pamela, glad ours came out on top.
This is my third time ordering these, and I love them. I tried multiple brands and Vera's are the best. the heavy absorption is perfect. I do order up a size, and that fit is better. They last and wash and dry beautifully. I have had my first two batches for over 18mos, can't determine any degradation at all. Same as new!
Thanks for coming back a third time. After trying other brands and 18 months of wear with no degradation, your loyalty means a lot. So glad the heavy absorption and sizing up are working for you.
When i had a query with the company I had an instant response and Anna dealt with it promptly and efficiently. I recommend the company as they do all they advertise.
Thanks Sarah, glad Anna sorted your query so quickly. We appreciate the recommendation.
I love your undies! I don’t worry about leaking or odor, or the bulkiness of adult diapers. THANK YOU, THANK YOU!
Thank you, Dianne. No worries about leaks, odor, or bulk is exactly the freedom we want for you. So glad you love them.
I don’t exactly match up with any of the size chart choices. So , of course, I order a too small size. When I let Vera’s Undies know, they told me to keep the ones i ordered (4pack) and share them with a friend. They’re sending me a larger size at no extra cost. I’m agreeably surprised and very pleased.
Thanks Machelle, what a lovely surprise to read. We're glad the team took care of the sizing so easily, and we hope the larger pair fits just right.
When I received the undies they were way too small. I am normally a 16-18 sz. so I ordered a size XL. Since they were so uncomfortable, I contacted Customer Care. They were very reactive and ordered replaced undies in size 2X for me. I could not have asked for better treatment.
Thanks Pam, glad Customer Care got you sorted with the 2X so quickly. Sorry the first pair ran small, but we're happy the replacement made it right.
The company kept contact with me even though shipping took longer than expected. I ordered two sets of undies. One for me and one for my friend. Mine were too small but my friend’s fit her perfectly and she loved how they felt. So far I haven’t heard how absorbent they are.
Thanks Denise, glad we could keep you posted through the slower shipping, and that your friend's pair fit perfectly. Sorry yours ran small. We'd love to help you find the right size so you can put the absorbency to the test.
They are doing what I was looking for and I liked what I read about them. I like the quality of the material and about how they are made.
Thanks Lorraine, glad they're doing just what you hoped and that the quality stood out.
I had received the wrong size and returned my underwear in October 2025. I have not received a refund or replacement underwear. I have read that Vera’s has now closed but have just seen a 10 day old review. I would never use Vera’s again
Hi Lorraine, we're sorry this has gone unresolved since October, and to be clear, we're still very much open and want to make this right. Please message us at [email protected] with your order details so we can sort out your refund or replacement.
I must say, I was a bit sceptical when I first saw Vera's Undies advertised, but I kept going back to look at more positive reviews. Eventually, after a short time, I decided to order mine. Firstly the underwear is incredibly well made. It's comfortable and breathable. After just a couple of days of wearing the underwear, I'd gained total faith in them. I just wish I had discovered them before. I ordered the wrong size to begin with, so I emailed Vera's. They immediately sent out the size I needed, at no extra cost. The service I received was impeccable. They were courteous, kind and sensitive. It reminded me of the good old fashioned customer service we used to receive in the high end department stores. I totally recommend Vera's Undies. Thank you.
Thanks Pamela, what a wonderful thing to read. We're glad those positive reviews won you over, and that the team's care reminded you of old-fashioned department store service. Comfort and total faith in the undies is exactly what we hope for.
Thanks Debra, glad you like them. If you ever need a hand swapping to the right size, we're always happy to help.
The first time I ordered in my usual size of 2x the undies were way too small. I contacted the company and they sent a new shipment in the bigger 4x size, with no need to return the original order. Communication with Anna of the Customer Support team was very helpful & made sure I finally received the correct size. Be sure to follow THEIR size chart & not what your usual size is. I would recommend this company to anyone thinking about ordering from Vera's Undies, based on my experience.
Thanks Kathleen, glad Anna helped get you into the right size. That's a great tip about following our size chart rather than your usual size, and we appreciate the recommendation.
Very comfortable to wear and the material is very nice and I feel really safe to wear!
Thanks Meg, feeling safe and comfortable is exactly what we want for you.
I wouldn't have bought any more after the first order if they were not any good. Better than pads.
Thanks for coming back for more. Beating pads is exactly what we're going for.
I already owned this product (but in a smaller size). I decided to purchase additional items (because they are really very nice) but in the next larger size. The sizing chart didn't work really well for me. I am short BUT I have a short torso and very long legs so using height and weight never quite gets it right. And then there are the body measurements (I really have a strange body). So normally I just try to find a size that is 'mostly' correct and it always helps if the American women's 'sizes' are listed. Regardless, I love these panties.
Thanks for coming back for more, glad you love them enough to size up and stock up. Your point about listing American women's sizes is really helpful, and we appreciate you sharing how the chart works for different body types.
I lplaced this 3rd order for Vera's undies because she was closing and transferring her business to her daughter. The package never arrived. I called and reported the loss. My report was answered in a couple of hours by Anna who indicated she would check out the order and see if she could figure out what happened, Whenever I had a follow up question she answered right AWAY, SHE SENT REPORTS ON HOW THE SEARCH WAS GOING. AFTER A WHILE THE DELIVERY COMPANKYN SAID THE PACKAGE WAS LOST. VERA REPLACED THE ORDER AND THEY ARRIVED YESTERDAY. I AM OVERJOYED TO RECEIVE THE PRODUCT AND SERVICE i DID. ANNA 'S KINDNESS AND HELPFULNESS WAS AMAZING IN THIS DAY AND AGE OF NO SERVICE.
Thanks Bonnie, so glad your replacement finally arrived after the package went missing. Anna's kindness and steady updates are exactly the kind of service we strive for, and it means a lot to hear it shone through.
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