Customer service was amazing .
Customer service was amazing .. they figured out what went wrong and quickly remedied it ..
Thank you, Michael! Glad our team could track down the issue and get it fixed quickly.
SiPhox Health (siphoxhealth.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Customer service was amazing .. they figured out what went wrong and quickly remedied it ..
Thank you, Michael! Glad our team could track down the issue and get it fixed quickly.
Great instructions, felt comfortable speaking to an actual person. She did a wonderful job
Thanks for sharing, Sam. Comfort and clarity during the call are exactly what we aim for, so this is great to hear.
Emilija was my support on this initial test, and she was wonderful. The call connected quickly, she walked me through all steps calmly and thoroughly, and took time to get visuals to ensure I was doing the sampling with accuracy. I was a bit nervous to try a blood test at home, but this was a billion times easier, faster, and less stress inducing than any other labs I’ve had done.
Thank you for sharing this! We're so glad Emilija could put you at ease - that calm, thorough approach is exactly what we want every member to experience, especially for a first test. We'll make sure she sees your review.
This is a great way to follow your health and make actionable changes.
Appreciate this, Robin! That's exactly what we hope members get out of tracking with us.
The support is really good. The team fixed my registration problem quickly. They are very helpful!
Really appreciate this feedback. Quick fixes like this are exactly what we're aiming for.
Comprehension discussion of my health and follow up on my plan. Michael is an excellent coach, very knowledgeable and engaging.
Thanks, Chaz; Michael will be glad to hear his coaching made a difference.
SiPhox is an outstanding company doing important work. I started using it this year and have been impressed beyond words at the professionalism, precision, and sense of relief I experience when I use their diagnostic services. Preventative medicine is "The Medicine of the Future," and SiPhox is a leader in this field.
Really appreciate this, Jeffrey. Glad SiPhox has been a good fit for you.
Renata was great! Very helpful and professional.
Thank you for sharing this, Lara!
Siphox is a great platform, easy to understand explanations of topics that you would need a medical degree or at some medical training to absorb. The only thing that didn't work for me in two separate tests was the heating pad. First one didn't have the metal circle thing in it, the second had one but it just didn't work and didn't cause the chemical reaction needed to heat the liquid. Not a big deal though in my estimation.
Thank you for sharing this! We're really glad the explanations landed well for you, and we appreciate your feedback.
I had an issue with my order, and they took their time to take care of the issue and make sure I was happy. Really appreciate this company, and it has been great.
Thank you, Ashley! Taking care of our members is what we're here for, and we're so glad it showed. We appreciate you being part of the SiPhox community.
stefan was great at responding to my questions . great service . Took a little longer to process than expected so maybe that can be an improvement that they can make in the future. Overall good service
Thanks for the feedback, John.
Comprehensive support every step of the way!
Thank you, Mary Kate! We're so glad you felt supported at every step. That's exactly the experience we aim for, and we appreciate you sharing it!
I was pleasantly surprised by how easy the blood collection was. It was easy, painless and worked beautifully! The instructions were excellent and easy to follow! I can't wait to get my results.
Thank you for sharing, Robin!
Thank you so much, Denise! We're thrilled to hear you had a great experience — we'll be sure to pass along your kind words to the team.
Fraud. Tricked me into getting their kit but there was nothing beyond the basic membership. I am asking for a refund. They tricked me into ordering, but then on top of the basic membership, I had to order a kit. It is super sketchy. Do not recommend.
Our checkout doesn't require a kit purchase beyond membership, so this doesn't reflect how our process actually works. If you're an actual customer, please reach out to [email protected] with your order details so we can look into it.
She was very informative and patient and clear in her instructions. Made the blood draw process easy.
Thank you so much for the kind words, Jenny! We're so glad your blood draw experience was smooth and that our team member made you feel comfortable. We'll be sure to pass along your feedback. Thanks for taking the time to share this!
My collection specialist, Renata, was wonderful. She was very friendly and professional. Her easy to understand instructions were concise and thorough. She made sure along the way that I was following along without confusion, she also ensured the speed at which she was helping was not too fast. She did a great job!
Cindy, the checking-in-along-the-way part is what separates a call that's at someone from a call that's with them. Renata does that particular thing well.
I recently used this company for blood work, because I just started TRT. At the beginning there was a series of unfortunate events that was making my overall experience pretty frustrating. That being said, I truly believe none of it was intentional or malicious. However after getting in touch with them and voicing my concerns, they immediately fixed my issues and had me squared away perfectly. I couldn't recommend a better company based off of my experience with them. They treated me with respect and seemed to value me as a customer. I'll continue to use them indefinitely, and recommend them to anyone who's needing bloodwork done. Thank you for everything. Robert
Robert, feeling valued when a company has made your experience harder isn't the default — the team who worked through it with you will be glad it came through that way. Thank you for staying.
Fantastic customer service for first timers! Renetta was amazing!
Rob, two exclamation marks for Renata is exactly the response we'd hope for. Passing this back to her.
As someone with severe needle phobia and strong vasovagal responses, this experience was amazing. Zana was super helpful on the collection call and made me feel at ease. I will continue to use this service for my lab work!
Kara, the whole reason we do the collection calls live is exactly this — someone reading your specific situation and adjusting. Glad Zana got it right for you.
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