SLLAC

Hi there, We're sorry to hear about your experience. Our website does support payments in CAD. If you encountered any issues during checkout, please contact our support team with a screenshot of what you experienced so we can investigate and assist you as quickly as possible. We appreciate your feedback and look forward to resolving the issue.

Hi there, We're sorry to hear about your experience. We'd like to look into this for you, but we're unable to identify your order based on your review alone. Please contact our support team with your order number so we can verify the shipping and refund status and assist you as quickly as possible. We appreciate your feedback and look forward to resolving this matter for you.

Hi there, Thank you for taking the time to share your feedback. We're sorry to hear the glasses didn't provide the fit and performance you expected while cycling. A secure fit and clear vision are essential, especially during high-speed rides. Please contact our support team with your order number so we can review your case and recommend a suitable solution. Your feedback is valuable to us and will help us continue improving our products and overall customer experience.

Hi there, We're sorry to hear that your glasses didn't meet your expectations. Our team carefully manufactures each pair according to the prescription and frame options provided with the order, and it's not uncommon for some wearers to experience a short adaptation period with new prescription lenses. However, we understand that this isn't the experience you were hoping for. If you're still experiencing vision issues, please contact our support team with your order details. We'll be happy to review your case further and assist you in accordance with our return and warranty policy. We appreciate your feedback and are always working to improve both our products and customer experience.

Hi there, Thank you for sharing your feedback. We're glad to hear you liked the glasses initially, but we're sorry to learn about the issues you've experienced with the temples and lens coating. This isn't the experience we want for our customers. Please contact our support team with your order number and photos of the glasses so we can review the issue and provide an appropriate solution. We appreciate your feedback and will continue working to improve our product quality.

Thank you for sharing your feedback with us. We’re glad to hear you were happy with the quality of the glasses and the delivery experience. We understand that finding the right style doesn’t always work out, and we’re sorry this pair wasn’t the look you expected. We do offer return options for exchange, and our support team would be happy to provide more details if you’d like to explore other styles. Thank you again for giving us a try!

We’re sorry to hear that you haven’t received your order. Please contact our support team and share your order number so we can check the latest shipping status and assist you as soon as possible. We appreciate your patience and look forward to resolving this for you.

Thank you for sharing your feedback. We’re glad to hear you liked the appearance of the glasses overall and that the prescription was made correctly. We’re sorry to hear the rimless frame structure affected your wearing experience. Some rimless designs may have visible hardware depending on the frame style and individual field of vision, but we understand this can still feel distracting. Please feel free to contact our support team if you’d like to explore exchange options or discuss alternative styles that may provide a more comfortable experience.

We’re sorry to hear that you felt disappointed with your experience. We’d like to clarify that we have been in contact with you by email and your returned package was successfully received and processed. Store credit was issued to your account 5 days ago so you can place a new order without losing the amount paid. After reviewing your order, the glasses were made according to the prescription submitted at checkout. We understand that adapting to a new prescription or experiencing a stronger prescription than expected can feel uncomfortable, and we’re sorry this affected your experience. Our customer service team remains available by email and would be happy to assist you in selecting a more comfortable option for your next pair. We appreciate your feedback and will continue improving our service and customer experience.