Prompt
Prompt, courteous, professional.
Reply from Smith Thompson Home Security2025-08-31
Glad to hear you're happy with the service!
About Smith Thompson Home Security
Data updated- Website
- smiththompson.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 17 reviews
- Replies to negative
- 45% (5/11)
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About this business
For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Is Smith Thompson Home Security legit?
Smith Thompson Home Security (smiththompson.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 45% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-09-02.
What people say
I have seen Smith Thompson‘s HVAC…
I have seen Smith Thompson‘s HVAC advertisements for the last few months and called yesterday Noel the technician was amazing extremely professional diagnosed my HVAC needs and took care of everything. Amazing highly highly recommend their services. Thank you so much.
Reply from Smith Thompson Home Security2025-08-20
Wow that's awesome! Glad that Noel took great care of you.
On time and helpful
Juan was on time and very pleasant and helpful. He addressed all of my concerns.
Reply from Smith Thompson Home Security2025-08-20
Thank you so much for giving Juan feedback. He's a great technician. We appreciate your business.
Great customer service
Great customer service ! Communicated what was good with my A/C and what needed to be repaired well ! Two thumbs up ! 👍🏾👍🏾
Reply from Smith Thompson Home Security2025-08-21
Thank you, glad to hear you're happy with the service!
These guys are amazing
These guys are amazing. I’ll never use anyone else.
Reply from Smith Thompson Home Security2025-08-21
Wow thank you so much! We appreciate you.
Great Setvice
Scheduling was quick and efficient. Juan was very knowledgeable and thorough, and did a great job explaining my issues and possible resolutions.
Reply from Smith Thompson Home Security2025-08-19
Glad to hear you're happy with Juan's service! Thank you for your business.
Manuel was great
Manuel was great. Nice person, very informative, and very thorough in his work. Great tech, great employee!
Reply from Smith Thompson Home Security2025-08-19
Happy to hear that our technician provided great service. Thank you for your business!
Great Service
Noel was timely, courteous and took the time to try and diagnose our issue. He did a great job explaining what he was able to find (or in our case, not find). Unfortunately our issue isn’t our AC.
Reply from Smith Thompson Home Security2025-08-20
Glad to hear you're happy with the service. Thank you for your business!
Juan was quite helpful and instructive…
Juan was quite helpful and instructive in discussing the overall hvac system and discussing results/follow up work needed.
Reply from Smith Thompson Home Security2025-08-20
Thank you Aaron! We appreciate your business. Juan is a great tech.
Alan was timely
Alan was timely, professional and explained everything that needed to be done. Excellent work!
Reply from Smith Thompson Home Security2025-08-19
Thank you so much for the feedback. Alan is a great technician!
Quick service
Quick service. Friendly staff. Good experience all around.
Reply from Smith Thompson Home Security2025-08-19
Thanks Dave, we appreciated you!
Beware!!
Beware!! I just switched to a reputable Security Company that doesn’t charge you to come out and fix their faulty key pads. Smith Thompson has pathetic Customer Service.
Reply from Smith Thompson Home Security2025-08-15
We honor all parts that are under warranty, and we use the largest brand names in the industry: Honeywell, DSC, Qolsys. We're sorry things didn't work though.
They used to be so good
They used to be so good. Now their employees are just plain rude. And they use the crappiest equipment that CONSTANTLY breaks. I’d recommend going with a more professional monitoring company.
Reply from Smith Thompson Home Security2025-08-15
Sorry to hear you had a bad experience. As far as the equipment goes, we use the top names in the industry: Honeywell, DSC, and Qolsys. Most of the time though, we just take over existing equipment that wasn't even installed by us.
Review of Service
Smith Thompson takes care of my security and pest control. This visit this time was quick and very easy. Technician was very polite in answering all my questions. Will always use this service.
Second doorbell failed the whole system
I asked them to install a second doorbell camera which they did and then after about a week it failed. When the technician came out he said the transformer in the attic blew out and I would have to replace it myself. Now I want both doorbells removed and leave me with regular door bells. This guy was a real jerk.
Horrible system
Horrible system. Cameras constantly disconnect. When they do connect, they only stay connected for maybe ten seconds. Service department is useless.
Happy Customer
I have been a customer for several years, and the few times I have accidentally tripped my alarm, ST has called quickly. Recently I had 9 windows replaced in my home, and I needed to have them reestablished for the alarm system. The ST installer performed the attachments quickly. I asked him about a new keypad, and he took the time to check for existing wiring in the attic (it was there). He took the extra step to install the keypad and did so in a quick and efficient manner. And did I mention he was such a nice guy? (I wish I could recall his name.) Love these guys.
If I could give them 0 stars
If I could give them 0 stars, I would. Had their service since 2015. Their equipment broke and they won’t replace it nor will they come remove what they wired in to my house. Literally- the hardware is broken and they want me to pay a service charge as well as pay for new equipment. They also said that we installed their equipment (because they said they didn’t) and that they won’t remove it but I am not an electrician or technician to be able to do any of this. It is a fire hazard with their property and they will not service it. Stay far away!!
Smith-Thompson Home Security
I have been a customer of Smith-Thompson Home Security for approximately 10 years in two different houses and have always found to be prompt, efficient, friendly and reasonably priced. Recently I had a problem with my Alula remote device. I called the technology department and they quickly scheduled an appointment. The technician arrived on time, checked the home device, installed a new unit and double checked the entire system. He explained the problem, fixed it and now I feel safe and secure. I would highly recommend Smith-Thompson.
Customer service and system is a JOKE
Customer service below 1 star. System review 1 star, even in the words of their reps once they’ve come out more than 1 time each is, “the system is very average. There are plenty better system out there. Just need to have someone install them for you.” With that being said. See all pictures below. The customer service Elias gives and how he trains his field reps to document clearly shows it’s their style of representation and customer service. How they make their system they document in to show that things are good but the field reps tell you they are your point on contact and reach out to them if you need something. Then when they stop responding or returning call in the field. You then contact customer support, they say, “it was all good as the last rep reported via notes in our system.” The system has NEVER fully functioned. We have had reps out here for 23+ hours to try to figure it out. One rep stayed from 2pm to 6:10pm with still no solution. Would walk outside to call his boss and “they are on the same page if they can’t figure it out we’ll take care of it. Even the owner knows the situation.” They are all full of it. The last rep John who doesn’t return calls now, who was suppose to be my “main point of contact and in contact with owner about my situation”, said, “don’t even worry about renewing your system, just give me a call and we can discuss since we can’t figure out the problem”. The very first rep over 2 years ago, gave me a “free WiFi extender” that has never been connected. LOL (see picture) BUT, it’s noted that everything was good. Even John, said that’s a shame, I am sorry for that. This extended is faulty and I don’t have one on me to replace. But I can’t take it because it’s been given to you.” They have swapped out cameras and the doorbell that still have the same issues before contract expired. BUT since the reps noted it was “all good.” Then there is nothing they can do. They are a joke along with the system as their field reps will even tell you. Would NEVER recommend them, and tell you to run like wildfire if they try to tell you they will take care of you. ***the GREEN email is his only response from Elias with customer service*** BUT I’m sure since he noted it, everything is okay in their system. Yelp, no valid account to review on, but all 1 star except 1 review. This alarm system and monitoring is an ABSOLUTE JOKE. (See Google Review for pictures and emails for this to all make more sense)
Reply from Smith Thompson Home Security2024-06-23
Brian, we are sorry about your experience. DSC is the company that manufacturers the Qolsys Smart panel that we use, as well as many other alarm companies. The vast majority of issues can be resolved with a true mesh network like Eero or Orbi, as most internet providers use the bare minimum.
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