Jessa is very helpful with my…
Jessa is very helpful with my replacement order 1109193. I am looking forward to receiving my products soon.
About smooche
Data updated- Website
- smooche.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 221 reviews
- Replies to negative
- 91% (32/35)
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About this business
Smooche is a solutions-oriented beauty brand, creating a world where everybody feels confident. For perfect lips, lashes, brows and skin.
Written by the business, not verified by us.Is smooche legit?
smooche (smooche.com) has a 4.2 out of 5 rating on OK.one, based on 221 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-26.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many loyal customers frequently praise the dedicated support team for their prompt, friendly, and efficient assistance when resolving any unexpected delivery or ordering issues. Many happy reviewers note that the unique foundation blends exceptionally well, stays fresh throughout the entire day, and provides a truly natural look. However, some customers also noted that the foundation did not match certain skin tones well, occasionally appearing too pale, thick, or cakey on application. A few other people also felt that the cosmetic product settled noticeably into fine lines or caused mild skin irritation during daily wear.
Auto-generated from all reviews of this business. For reference only.What people say
Great product goes on white changes to…
Great product goes on white then changes to your skin color! Easy to wear and put on with a brush or sponge
My order have been delayed for almost 2…
My order have been delayed for almost 2 weeks now i guess but thanks to Jessa keep giving me updates on my order so despite the delayed i feel relieve that somehow i was not scammed lol. Can't wait to receive it and finally use it. Order #996785
This review is for the customer service…
This review is for the customer service Carla. She was quick, professional, and exceptional. I didn't keep the product because it doesn't match my skin tone. Carla was able to assist me and issue a refund.
Reply from smooche2026-08-06
Hi Gabriella! 💖 We’re so thrilled to hear that Carla provided quick, professional, and exceptional service to assist you with your refund! We'll be sure to pass along your wonderful shoutout to her. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team
GENREV and your order number 741807
GENREV and your order number 741807 GENREV help is far beyond what I’m expecting she did help me in my concern and resolve my issues very quickly after so many times emailing and contacting costumer services. Finally GENREV did not disappoint me on responding very quickly in all my questions
Reply from smooche2026-08-07
Hi Jade! 💖 We're so thrilled to hear that Genrev jumped in to quickly resolve everything for order #741807! We'll be sure to pass along your wonderful shoutout to her. Thank you so much for sharing your review! ✨ Warmly, The Smooche Team
Genrev was an exceptional customer…
Genres was an exceptional customer service rep. She was sensitive to my needs and very honest . She tried to get me to try some other products and she didn’t push me to buy a product that was not for me. She was very prompt to handle my refund and was very helpful and polite during the whole transaction. I was very impressed with her . My order # 803152 Thank you so much
Reply from smooche2026-08-07
Hi Laura! 💖 We're so thrilled to hear that Genrev provided exceptional, honest, and prompt care for order #803152! We'll be sure to pass along your sweet shoutout to her. Thank you so much for sharing your wonderful review! ✨ Warmly, The Smooche Team
JESSA she was amazing and helped me a…
JESSA she was amazing and helped me a lot , she was updating me on daily basis My #990227 still waiting to receive the order
Reply from smooche2026-08-07
Hi there! 💖 We're so thrilled to hear that Jessa was amazing and kept you updated daily on order #990227! We can't wait for you to receive your order soon! Thank you so much for sharing your wonderful review! ✨ Warmly, The Smooche Team
Thank you to Genrev for her excellent customer service
Thank you to Genrev for her excellent customer service.. her communication and punctuality in answering my product concerns and my emails were much appreciated.
Reply from smooche2026-08-07
Hi Karen! 💖 We're so thrilled to hear that Genrev provided excellent, punctual customer service and addressed all your concerns! We'll be sure to pass along your wonderful shoutout to her. Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team
Jessa Order 909351
Jessa Order 909351. She kept me updated on my order through whole process. Can’t wait until it ships so I can try it
Reply from smooche2026-08-07
Hi Brenda! 💖 We're so happy to hear that Jessa kept you updated every step of the way for order #909351! We can't wait for you to try your product once it arrives! Thank you so much for sharing your sweet review! ✨ Warmly, The Smooche Team
Carla from customer service
Carla from customer service helped me out with a problem I had, she was very good and very helpful
Reply from smooche2026-08-07
Hi Lorraine! 💖 We're so happy to hear that Carla was very helpful and took great care of your issue! We'll be sure to pass along your sweet shoutout to her. Thank you so much for sharing your review! ✨ Warmly, The Smooche Team
Bad customer service
I double ordered notified them immediately to cancel the second order and after emailing for the 4th time and having not a single response I will return all orders in their original packaging unopened and I have already contacted my bank Total scam and disgraceful customer service and still not recieved goods or refund
Reply from smooche2026-08-06
Hi Angela, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team
Helpful customer service staff
Ordered the colour changing foundation which unfortunately wasn't a good match for me. Colour was close but the coverage was lacking. Carla sorted my refund with no issues. I would still recommend Smooche to others, just w shame it didn't suit my needs. Order # 901647
Reply from smooche2026-08-07
Hi Sarah! 💖 We're so happy Carla could quickly help you with your refund for order #901647! Thank you so much for your kind recommendation and sweet review! ✨ Warmly, The Smooche Team
Awful foundation
Awful foundation, sits claggy in pores and wrinkles, feels thick and sticky. Feel very disappointed and now have 2 tubes of the stuff to bin!
Reply from smooche2026-08-06
Hi Kellie, We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience. Looking forward to assisting you! Warm regards, The Smooche Team
This foundation is light not greasy and…
This foundation is light not greasy and matches my skin tone perfectly. Plus it’s fun watching it go from white to my skin color in seconds!
Reply from smooche2026-08-07
Hi Kelly! 💖 We're so thrilled to hear that you love the lightweight feel, perfect skin match, and the magic of watching it transform! Thank you so much for taking the time to share your wonderful review! ✨ Warmly, The Smooche Team
Lovely product and reasonably quick for…
Lovely product and reasonably quick for delivery considering to travels to Australia.
Reply from smooche2026-08-07
Hi Jeni! 💖 We're so thrilled to hear that you love your product and were happy with the quick delivery all the way to Australia! Thank you so much for taking the time to share your lovely review! ✨ Warmly, The Smooche Team
great customer experience with GENREV
Hi, GENREV (order number 930550) is a big asset in serving customers and providing exactly what they asked for and responded quickly. Thank you.
Reply from smooche2026-08-07
Hi Manju! 💖 We’re so thrilled to hear that Genrev provided a great experience for order #930550 and delivered exactly what you needed! We'll be sure to pass along your wonderful shoutout to her. Thank you so much for sharing your review! ✨ Warmly, The Smooche Team
I love it it makes my skin feel soft…
I love it it makes my skin feel soft and smooth
Reply from smooche2026-08-07
Hi Xho! 💖 We're so happy to hear that you love it and that your skin feels soft and smooth! Thank you so much for sharing your wonderful review! ✨ Warmly, The Smooche Team
Never got item
Never got item, tracking info didnt work and emailed company but all I got was a thanks for your purchase
Reply from smooche2026-08-06
Hi Sinalee, We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible. You can reach us at [email protected] or reply here with your details. We’re happy to help! Warm regards, The Smooche Team
Hello
Hello! I just received my order nr 977914, thank you very much, Euri, for your kind help! Everything went nice, a little bit slow, but probably because of the distance....I wait to begin using my products!!!
Reply from smooche2026-08-07
Hi Simona! 💖 We’re so thrilled to hear your order #977914 arrived safely and that Euri was so helpful! We hope you love using your new products! Thank you so much for taking the time to share your review! ✨ Warmly, The Smooche Team
Good product
Good product, but not much different than other similar color changing foundations I have tried. The one reason I do like it is because it does have a SPF 15 sunscreen in it, which is a nice feature, especially living in sunny Florida.
Reply from smooche2026-08-07
Hi Bonita! 💖 We're so glad you enjoy the built-in SPF 15 for that sunny Florida weather! Thank you so much for sharing your lovely review! ✨ Warmly, The Smooche Team
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