Love it!
Love it!! Thank you!
About Snapmaker
Data updated- Website
- snapmaker.com
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 441 reviews
- Replies to negative
- 94% (112/119)
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About this business
Snapmaker is a tech company that develops, manufactures, and sells desktop multi-function 3D printers. It’s dedicated to creating premium-quality and user-friendly desktop fabricating machines, bringing creation to everyone, and empowering the users to create their best. Machines modules contact us
Written by the business, not verified by us.Is Snapmaker legit?
Snapmaker (snapmaker.com) has a 3.7 out of 5 rating on OK.one, based on 537 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 68% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality, noting that multi-color prints turn out amazing with very little waste. Buyers also appreciate the fast delivery service, with orders often arriving in less than a week alongside secure packaging. Setting up the machine is described as simple, making it a great purchase for anyone interested in 3D printing. Some reviewers were not happy with technical errors, mentioning unexpected jams and persistent mechanical issues during use. A few consumers also felt that the software requires further improvements to handle complex tasks smoothly.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent customer support
Excellent customer support. Kira responded quickly with clear instructions and the correct replacement parts. Thank you!
Fast shipping and the machine is…
Fast shipping and the machine is performing perfectly
Snapmaker
Snapmaker, as a company are great. I bought the U1 from them. It is an excellent tool changing 3D printer. The lost star is because we're all beta testers. The firmware often brings more bugs than it was meant to fix.
I put the machine together as…soon as the deliveryman left. After about an hour It was ready to make anything I needed. Love this machine, clear colors individually showing on the finished project.
I put the machine together as instructed. Then I proceed to print the first stl that appeared. What a perfect print? We loved how the different colours were used. I have 4 printers and this is now my number one. The shipping of it took about a week and it took about an hour or so to put everything together. No challenge there as I have done that in the past several times with other printers. I love this machine.
U1: Great 3D printer !
Bought an U1 and i am extremely satisfied for the quality of the machine as well as the client service and the delivering service. They will grow big... stay tuned!!
Excellent kick starter product
Excellent kick starter product. Half the price of similar products ( prussa or bambu) and it has been a solid performer for the nearly 5 months that I have had it and has become my most trouble free machine.
Iam ok
Iam ok. Only one thing. The Delivery should be faster
Always good exp with snapmaker
Always good experience with snapmaker, no complaints
Outstanding.
Outstanding. Every order from Snapmaker's EU shop has been flawless — shipped and delivered on time, well packaged, instructions included. If every online retailer's fulfillment worked this well, the world would be a better place. Never had an issue. Kudos!
Beautiful printer the U1
Beautiful printer the U1. So glad I did the Kickstarter! Prints quiet and very fast. It saves SO much filament. Best printer for the money in my opinion.
The product i ordered arrived on time…
The product i ordered arrived on time woth no visible signs of damage on the exterior box. The inner packaging was excellent. When the parts were attached to my printer they worked as expected.
Buyer beware. Think before you purchase the U1.
I have encountered error after error on the snapmaker u1. I have owned the printer for almost 3 months now and the printer has been unusable for over 2 months. I have been in back and forth communication with customer support and they refuse to admit fault on their printer and replace it. Any attempt to troubleshoot brings up another error to troubleshoot. One issue doesn't get fixed and another pops up. I have been back and forth with customer support and trying to troubleshoot since mid June. Customer support response time is very minimal and isn't helpful. I would give Snapmaker 0 stars at this point.
Reply from Snapmaker2026-07-21
Dear Farhan, Thank you for sharing your experience, and we're truly sorry to hear about the frustration you've had. We understand how disappointing it is when you're eager to use your printer but end up spending so much time troubleshooting instead. After reviewing your case, we can confirm that your ticket has already been escalated, and our technical support team is actively following up to identify the root cause and provide a proper solution. We sincerely apologize that this process has taken longer than expected. Your feedback regarding the troubleshooting experience and response time has been shared with our team, as we know this is an area where we need to improve. We appreciate your patience and will continue working with you until this issue is resolved. Thank you for giving us the opportunity to make things right. Warm Regards, Snapmaker
Great communication
Great communication. Prompt delivery with amazing tracking and so far an amazing print experience.
The people at Snapmaker are very…
The people at Snapmaker are very helpfull! I had some trouble with my U1 printer and they first send me helpful instructions, with video. And free of charge parts to rectify my problem. Excellent after sales service!
put item in my cart
put item in my cart, my coupon showed automatically when I signed in and received it in 4 days!...super quick!!!
The Snapmaker U1 is an amazing machine
The Snapmaker U1 is an amazing machine. I have a 3D printer for years, but with U1 I dont need to think about how i could print something. Rather, I just need to focus on what I want and U1 is making it.
Great!
Everything went well: the purchase was easy; the shipping was very fast (barely 3 working days from the purchase); the assembly was perfectly detailed in a manual with photographs. And the setup was great: after an hour or so, I already had the multicolor demonstration dragon perfectly printed. On the other hand, no problems so far with Snapmaker Orca and the LAN connection. Great!
Quick service and product is great…
Quick service and product is great quality
The toolheads on this thing keep coming…
The toolheads on this thing keep coming off. This is my 2nd U1 (I got the first via the Kickstarter) and that one didn't have even close to the same amount of issues as this so called refined 1 year later production model.
Reply from Snapmaker2026-07-20
Dear Richard, We're sorry to hear that your second U1 hasn't delivered the experience you expected. We reviewed your support case and understand that you've already completed all of the recommended troubleshooting steps before contacting us, and that the issue still persists. We've shared your feedback with our technical support team and requested that your case be escalated for further investigation. Our team will continue working with you through your existing support ticket to identify the root cause and provide an appropriate solution as quickly as possible. Thank you for your continued patience and for giving us the opportunity to make this right. Warm Regards, Snapmaker
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