The printer is working very well
The printer is working very well. I just have to clean the printhead contacts at least once a week or I get an error code.
About Snapmaker
Data updated- Website
- snapmaker.com
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 441 reviews
- Replies to negative
- 94% (112/119)
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About this business
Snapmaker is a tech company that develops, manufactures, and sells desktop multi-function 3D printers. It’s dedicated to creating premium-quality and user-friendly desktop fabricating machines, bringing creation to everyone, and empowering the users to create their best. Machines modules contact us
Written by the business, not verified by us.Is Snapmaker legit?
Snapmaker (snapmaker.com) has a 3.7 out of 5 rating on OK.one, based on 537 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 68% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality, noting that multi-color prints turn out amazing with very little waste. Buyers also appreciate the fast delivery service, with orders often arriving in less than a week alongside secure packaging. Setting up the machine is described as simple, making it a great purchase for anyone interested in 3D printing. Some reviewers were not happy with technical errors, mentioning unexpected jams and persistent mechanical issues during use. A few consumers also felt that the software requires further improvements to handle complex tasks smoothly.
Auto-generated from all reviews of this business. For reference only.What people say
Working beautiful straight out of the…
Working beautiful straight out of the box
Amazing groundbreaking and lives up to the hype!
My other printer is a Bambu Labs P2S and I've only been printing a month now. We have fallen head over heels for 3D printing! With that said we decided to purchase the Snapmaker U1 for the multi tool functionality. Pros: Lives up to expectations for faster multi color prints and minimal waste. It is amazing! Due to this new capability we are now going to start selling 3d printed items and this allows us to do so much more faster and cheaper. Cons: Have has some issues with the snapmaker filament jamming and tangling that I hadn't experienced previously. The app and the slicer are subpar compared to Bambu labs and there is no comparison between makerworld and the snapmaker model gallery. TLDR: Amazing groundbreaking product that lives up to the hype and prints beautiful multicolor prints in a fraction of the time of single nozzle with a fraction of the waste. Supporting services have room for improvement.
Very fast shipping
Very fast shipping. Impressed with the quality and function. I have another Snapmaker, and this 3d printing is superior in every way compared to the old one.
When I received my u1 it was very well…
When I received my u1 it was very well packaged. The instructions to install everything was easy to follow and clear . I have done a few prints now and they have been really nice . I think this will probably end up being my favourite printer I would definitely recommend if anyone was thinking about buying one and would like to add the delivery was quick I received mine in less than a week from the date I ordered it
So far so good
So far so good. Set up was lengthy yet easy and the instructions were clear. I like tinkering so setting this machine up was the perfect amount of work. On my 3rd 20+ hour print now and not one issue. YET. I’m sure there will come a time I have one. Let’s hope it’s an easy fix or the parts are readily available.
Super fast delivery
Super fast delivery - it took only 2 days to arrive in Poland! I am absolutely thrilled with the matte PLA filament shades; the colors are incredibly beautiful and deep. Highly recommended!
Delivery and product quality
I am very pleased with my purchase. The delivery was quick, and the products arrived in excellent condition. The quality of the products is outstanding, and they meet my expectations perfectly. I would definitely recommend this company and will gladly order from them again.
Wonderfully built product
Wonderfully built product, has lasted for years and customer service always responds timely.
Printer is fantastic
Printer is fantastic, fast as hell and the results are always great. Filment waste is very minimal and parts are cheap to replace
Amazing unboxing experience and amazing…
Amazing unboxing experience and amazing first couple prints. Great price for a one of a kind printer.
Awesome products and great company.
Beware of the Snapmaker Artisan
I did not realize when I bought the Snapmaker Artisan Premium that there was no support for this printer, all focus on U1 apparently. Assembly video is old and doesnt cover the current part versions so you are just left to best guess. Most slicers don't support it and Luban (because snapmaker wont let us use Orca like the U1) is so slow and crash prone I'd rather manually do the math to generate the g-code. For reference I have over 60gigs ram, 5090 GTX graphics card, I9 processor, just so you know its not some old laptop. Comes with a full blown tablet to control it but the only way to get gcode to it is use 3rd party software and manually transfer via usb because Luban is the only software that can wirelessly send g-code to it and that only works for smaller prints. One of the most expensive printers on the market, but no app connectivity or remote monitor camera. The Snapmaker U1, less than half the cost, has an app, camera upgrade accessory, and usable on orca slicer, printer has been out 3 years and supported by nothing, what are you doing Snapmaker? I'd return it if it was possible to put back in the boxes (designed not to be), not to mention the restock fee.
Reply from Snapmaker2026-08-25
Dear Andrew Russick, Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your experience with the Snapmaker Artisan Premium has been frustrating, particularly regarding the assembly documentation, Luban performance, slicer compatibility, file transfer, and remote monitoring. We understand your concerns and would like to have our technical support team take a closer look at the issues you’re experiencing and provide further assistance. Please click the link below to submit a support request and contact our technical support team: https://snapmaker.formcrafts.com/support-ticket We appreciate your feedback and patience, and we hope our team can help address your concerns. Warm Regards, Snapmaker
Snapmaker U1
Equipment very well packaged with clear assembly instructions.
This is new, so a very early evaluation.
This is new, so this is very early. This printer seems unbelievable. I am very impressed, although I'm not quite so happy with the dryer boxes. I find them awkward to use and they take up more space than I think they have to. I can't find a way to actually connect the tubes to the printer, so they just sit against the feed motors and you can only dry one spool at a time. I think, for the price, they should have made a better drying/supply system. The printer itself seems awesome a works beyond my expectations. Looking forward for the top cover becoming available, but I find the dryer boxes awkward and not a good solution to keeping the filament dry or supply system for the filament. It could be me not understanding how to properly use them, but for the price, I feel they are a waste of money.
The product (U1) is good
The product is good, support is good also but with some issues I have had to invest a lot of personal time to correct the issues with assistance where I am normally accustomed to the manufacturer fully supporting.
Great experience
From purchase to shipping to first print it was a very smooth process. U1 is performing as well or better than my Bambu printers so far. Excited to put this to the test.
I love the Snapmaker U1
I love the Snapmaker U1. I at first bought a creality K2 and K2+ but the Snapmaker prints so much more crisp. I can definitely see the quality difference.
All wrapped carefully in the box
All wrapped carefully in the box, unfortionatly the glass door was broken. Contact with their support was great. The send a new door. The manual was also very clear and the first prints are made and the all look good.
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