I did not get the shoes I ordered.The…
I did not get the shoes I ordered.The shoes they sent me are not the ones on the photo.
About Softsfeel
Data updated- Website
- softsfeel.co
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 0% (0/177)
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Is Softsfeel legit?
Softsfeel (softsfeel.co) has a 1.8 out of 5 rating on OK.one, based on 221 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 13 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Rubbish shoes that do not fit
Rubbish shoes that do not fit. Ordered a wide fit size and they are so small & uncomfortable wish I had checked here first before ordering. Return policy is you have to pay to return to China. Contacted them for the return address which they are basically not providing to me. They even suggest that I give them to a friend as not cost effective to return them. They are cheap and nasty shoes.
Worst Shoes Ever!!!
I normally wear a 11.5 extra wide shoe. I ordered a 12 extra wide and they were only half the width of my foot. I couldn't even get my toes in the opening of the shoe. They are the worst shoes I have ever seen!
Size NOT true
Size NOT true. Ordered size 13 wide, where I normally wear size 12. Could not get my feet into the shoes Contacted Softfeel about it and there answer was that they can’t find me order info. Wanted me to get them all the information. From order number to code number, to order number etc Screw them. Will notify my credit card company to stop payment.
I should have googled this company…
I should have googled this company BEFORE ordering but brain wasn't braining... Hundreds of terrible reviews and many entries on "scam beware" sites... Their website says you can cancel before the shoes are made and shipped but absolutely no instruction how to cancel (no contact details other than the email address) so I emailed them 13 mins after placing my order They replied six hours later to say they had already shipped them and that they would "try intercept the courier" I pointed out that I had cancelled in under 15 mins and that I found it unlikely they had managed to ship the shoes in that time They have now come back to me offering me a 10% discount to keep the order, demanding to know why I want to cancel when "so many people love the shoes" and have provided a tracking number with FedEx which is clearly fake. I am now expecting a fight with PayPal to get the money back as the company have gone above and beyond to make it look like they have legitimately posted them to me I will update if I am wrong but I highly suspect I have been conned like everyone else
They sent a different size than what I…
They sent a different size than what I ordered and then called me a liar Their return policy is a joke. It’s a total scam. Do not buy these shoes and shake on Facebook and instagram for continuing to let them advertise
Expensive Horrible Quality shoes that…
Expensive Horrible Quality shoes that you have to return expensively to China!!!
They charged my card twice
They charged my card twice. Then I get suspicious activity on my account but I'd been prepared.
They sent me the narrowest shoes and are refusing to admit it
They sent me the narrowest shoes possible, when I ordered wide, and are continually refusing to admit that they sent the wrong ordered. Don't buy from these people. And they expect you to pay return shipping for a refund.
Amazing shoes!!
My sister has lupus and her feet are always killing her. I bought her 2 pair to try just to see if they help. The first day she wore them she was able to complete her walking circle! She had not done that in over a year. She could hardly walk and this is a person that has pain tolerance like i have never seen iny life! She had 2 blood clots in her lungs and a blood clot in her leg and no one believes her until they ran tests!! If i could provide these shoes for her to have a pair for every day i would! She literally puts them on when she wakes up and does not take them off until she goes to bed! I was going to buy her Hokas if these didn't work, but she ended up getting a pair of hokas and likes these shoes better! The one thing I will say is that she says that they wear down kinda fast, but i have since bought 3 more pair for her! The price is awesome so if you have these problems they are definitely worth a try! They have given her back her quality of life!! ❤️❤️❤️❤️ Thank you softsfeel!!
They changed their shoe sizes without…
They changed their shoe sizes without notifying me so all 3 pairs were too small and to return them you have to pay to send them to China…DO NOT ORDER from this company, nothing but crooks.
These are the cheapest sneakers ever…
These are the cheapest sneakers ever made Do not order from this company. Cheap plastic crap and return policy is bull crap as well.
Do not order from this company! Do not deserve a star
Do not deserve a star. The shoes are not the right size. I'm sorry I didn't read these reviews before I ordered.....huge scam!
Do not order these shoes
Well we ordered two pair for me and two pair for my wife same sizes for her and same for me. Mine were 11 1/2. One pair was size 13 and the other was 12. My wife ordered 6 1/2 and one pair was 5 1/2 and the other was 7. The quality is poor. The tongue on the shoes is just a thin piece of material as is the rest of the shoe. When we tried to return they wanted us to pay all the cost to send them back, over 40 bucks to do so. For their mistake. Do not order from this company. If you are satisfied with their product it will just be a fluke. One star is more than they deserve. They are crooks.
Ordered 3 pairs of shoes
Ordered 3 pairs of shoes. Every pair they sent was the wrong size, and they sent men’s shoes when women’s were ordered. Plus took the shoes to a foot specialist…who said they are terrible for people especially with back and foot issues, as they offer no support along the back of the heel and have very hard soles
FIVE months and NO Shoes!
FIVE months and NO Shoes!! After contacting them to question where they are? When will I receive? They suggested I give them my credit card info for a refund!?! WTH!?! No way! How could I ever trust that!?!
UNRealiable Company
This company doesn't deserve the 1 star, they sent the order to the Wrong address and said that I gave them the wrong address and they made it difficult to get the package resent to me, but they wanted another thirty dollars to do that, so I reorder the shoes and they got the sizes wrong. I think this company is a fraudulent site, So please don't order NOTHING from Softsteel...👎👎👎👎👎
Trash company …
Trash company …. First off it china they ship to from china … I got a size 12 fit like a size 14 plus and same with my wife’s shoes … then the return policy is very very not descriptive then when emailed they said you can return but you have to ship back to us in china and pay shipping then we will check over product to determine and then offer 50% off to buy the “ right size “ even thou we did .. scammers junk company now we are out the money and have crap shoes
The shoe quality is horrible
The shoe quality is horrible. I ordered 9.5 wide and received a size equivalent to a 10. They most definitely were not wide. Their email response was that they sent the correct size and that I would have to pay for shipping back to China. Definitely a sham company
They have great color schemes for the…
They have great color schemes for the shoes. A cool design. Fair price. But they do NOT help with back or foot pain. I have neuropathy and these shoes don't help one bit with the pain. Infact makes it worse. Hell Sketchers walking shoes help with the pain better than these crappy shoes do. Yeah they look good and decent price.
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