Softsfeel (softsfeel.co) has a 1.8 out of 5 rating on OK.one, based on 221 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 13 of them were added in the last 12 months. Last updated 2026-10-25.
Do not order from them. What the website says and what actually you are told after you receive the shoes is totally different. They told me I would have to ship the shoes back to China which would be very expensive. They came from Indiana. They asked if I ordered the right size. Really. I know what size I wear and I know I need wide. The shoes are NOT wide. Scammers. They are scammers. One is better off going to a thrift store to get shoes.
I was surprised to see the shoes arrive in a plastic bag instead of a box. I shrugged this off and tried them on. They pinched. For the next 5 weeks, they pinched. The laces started breaking at the 4 week mark. The insoles started deteriorating at the 8 week mark. My foot overlaps onto the side of the shoe. Like this: ............FFFF .....FFFFFFFFFFF ..FFFFFFFFFFFFFF .FFFSSSSSSSSSSS ...FFSSSSSSSSSSS ........SSSSSSSSSS I wouldn't fall for the hype. These shoes are just cheap garbage. After wearing them for several months, I now wake up in the morning in terrible foot pain. I'll be replacing them as quickly as I can.
What a joke!!!! Sent wrong size the first time. Offered discount on 2nd pair & never received them!! They'll apologize "for the inconvenience" but give you the run around through emails. OUT $100 & NO SHOES!!!! DO NOT ORDER FROM THEM!!!!
I ordered a pair of sneakers and they were ok. I ordered another pair. They charged my credit card double. They sent the wrong size. Tried to get a refund. Was told NO REFUNDS. NO EXCHANGES. They just keep bragging about how good their products are. My friend ordered a pair. They doubled charges her card and sent the wrong kind. Again NO REFUND NO EXCHANGES. There are a lot of different companies out there. DON’T TRUST THIS COMPANY. They are In China so they don’t care.
I have read comments about softsfeel regarding someone having received is parcel one day in advance and the parcel had been thrown in the garden...!I am surprise,as it's evri who delivers and they give you a tracking numbers,so you know when the delivery is coming.for the rest I will see,as I had order those famous shoes,and got a tracking number and can see the development of my delivery, fingers crossed.But all those comments have made me call my bank to flag this company has a scam.read reviews for different reviews app and it's 50/50 regarding softsfeel..!so who should I believe.?
I really like the shoes, they are very comfortable. They do not last very long, they ware out too fast
I bought my first pair of Softsfeels, lived them and have consequently purchased 4 more pairs. The cushion sole helps my arthritic knees and I can walk quite far. I, highly, recommend this product.
I am very happy with my sneakers as they help the neuropathy in my feet from diabetes.
I bought 12 pair of shoes and 10 pair are wonderful and wear great, relief foot pain, and my feet don’t get tired. However when I switched to the different shoe style those were too tight and I had to give away because return too expensive.
I’ve loved the shoes except my bright green ones were ripped and rusted around the shoelace holes but I’m still wearing them because I couldn’t afford to return them!! All of my other orders have been great and I wear them to work all of the time 😊
I just love how comfortable your shoes are and all amazing colors. I always get compliments on them and will recommend them to everyone. Thank you for these amazing shoes. Many blessings sent your way thanks again Christina Gomez.
The worst customer service I've ever come across. Don't buy from them!!! They are Chinese and have Chinese standards. Don't fall for it, even though they use .au they are not in Australia, it's a trick that a lot of Chinese businesses use to fool customers and they won't return your money, if they mess up your order.
Shoes are very comfortable but the soles appear to be wearing quickly and the stripes are needing new glue as they tend to start coming off.
The claim as these are walking shoes and that a nurse can stand all day. There was no insole support, no arch support, plastic was hard. The claims they make regarding these shoes are lies. DO NOT PURCHASE!!
Sent the wrong size and the wrong shoes. No REFUND. They want you to pay $28 for return shipping. It only cost me $6 to ship them here. They DOUBLE CHARGED my card. NO REFUND. The second pair SUCKS. They already hurt my feet. Only had the second pair for 1 month. NO WORTH IT DO NOT BUY THESE SHOES
The last shoes, I’d got were too small. Could not return them. Not worth buying, if I can not get the right size. Stalla
I bought a pair and it was the wrong size but that was my fault I should’ve bought a couple of sizes bigger than my regular sneaker size. So I ordered another pair two sizes bigger than my regular sneaker size and they fit perfect. I am a school bus driver and I couldn’t find the comfortable pair of sneakers so I tried these and I turned around and bought myself a second pair and my husband loves them to and got two pairs for himself. And I ordered a pair for my mom and she loves them. And my sister ordered a pair for herself and says she loves them so she is going to order a pair for her husband. My whole family loves them and they are sticking with them every time they need sneakers.
These shoes are so comfortable and really help my neuropathy. I have 3 pairs and ordered for my son, Daughter and husband. Don’t let the price fool you.
I’ve had nothing but a really great experience each time I’ve purchased shoes from them! They really do help with my neuropathy and I’m so grateful for that!!!
First pair I bought were great. Second pair way too small. Third pair after a discount fit but are tight!!!!! Hope they stretch. None fit like the first pair and there is no size anywhere on these shoes so u don’t know what size u r getting!!!!!!!!!
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