Sonic is great to work with
Sonic is great to work with. Fair prices, great communication and always a pleasure to do business with.
About Sonic Auto Transportation
Data updated- Website
- sonic-auto.com
- Category
- Vehicles & Transportation
- Location
- United States · Costa Mesa
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (27/27)
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Is Sonic Auto Transportation legit?
Sonic Auto Transportation (sonic-auto.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What people say
It was good
It was good, nothing negative to say.
Best car delivery driver I’ve dealt…
Best car delivery driver I’ve dealt with. I recommend Hollis hands down. Call me if you need a verbal reference 918-200-4890
Thank you Sonic
John was able to find and negotiate a better price with a transportation carrier wirhin hours.
Sonic Auto did a really bad job…
Sonic Auto did a really bad job handling my car's transport. I was consistently lied to about when my car would be picked up, where my car would be picked up. When I asked for an update on the car they told me the car was on the way, they lied my car tracker told me it hadn't moved yet. Luke H and his assistant Cliff told me they would give a discount for not following through on what they said they would do, they haven't. I asked to speak to a manager and they told me one would call me. No manager ever reached out to me. Overall, they are unreliable, inconsistent, and you are better off not trusting them with what you need transported.
Reply from Sonic Auto Transportation2026-07-17
We’re sorry to hear about your bad experience. Customers should always receive clear communication, accurate updates, and timely follow-up throughout the car shipping process. We understand how frustrating it was. As a car shipping broker, our role is to coordinate between customers and licensed carriers for auto transport. Pickup timing and locations may sometimes change due to carrier schedules, route access, traffic, or other real-time transport factors, but customers should still be properly informed. Please contact us directly with your order information so we can review the communication history and handle this case properly. We regret that your experience with our car transport company left you feeling this way.
Scam They could not find a driver for their…
They could not find a driver for their quoted price after a week of trying. They called me and asked if I needed their help any longer and they said they can’t do it for the price and I canceled. Then they charged me $200 to cancel. They couldn’t perform but charged me. They are a Huge Scam. And it was after the five days as stated below. DO NOT give them your credit card. They make more money on cancellations than they do on transport.
Reply from Sonic Auto Transportation2026-07-17
We’re sorry to hear about your bad experience. As a car shipping broker, our role is to coordinate between customers and licensed carriers for auto transport. We provide estimated quotes based on route, vehicle details, timing, and current market conditions. Final pricing and carrier availability may change depending on route demand, fuel prices, seasonality, driver availability, and other real-time nationwide car shipping factors. Regarding the cancellation fee, the signed agreement states that the broker has up to five business days from the customer’s first available pickup date to assign a carrier. If the order is canceled before that carrier assignment window expires, a $200 cancellation fee may apply under the contract terms. That said, customers should always receive clear communication about driver availability, pricing, cancellation terms, and available options. We regret that your experience with our car transport company left you feeling this way, and your feedback helps us improve.
Sonic Breached their Contract With Me.
I contracted with Sonic based on their assurance they could transport my car from Florida to Myrtle Beach, S.C. by 4/6/2026. I gave them a $200. deposit on 4/1/26 based on that assurance and the price they quoted. Several days passed and there was no communication from Sonic. The several times I called to get an update, they kept telling me they couldn't get a driver for the price they quoted me. I ended up canceling my order - due to their non performance; personally flew to Florida and drove the car back myself. Sonic has steadfastly refused to return my deposit since they said I canceled the order. I'll point out that I canceled the order AFTER Sonic had breached their verbal contract to provide service; and had not assigned a driver to fulfill my order. OBVIOUSLY, I CANNOT RECOMMEND THIS COMPANY. If you read other reviews, people have had the same, or similar experiences - including not being able to secure a driver and having to pay more than the original quote. TO THE FOLKS AT Sonic: Is this the hill you want to die on? It's OK with me. I'll continue finding places to post my review (I'm up to 7 at the moment). I'm retired and I have plenty of time to do this. But isn't your reputation worth more than refunding a $200 deposit - that actually cost you nothing?
Reply from Sonic Auto Transportation2026-07-17
We’re sorry to hear about your bad experience. After reviewing the situation, the order was canceled because you decided to fly to Florida and drive the vehicle yourself. At the time of cancellation, the cancellation fee was applied according to the signed agreement and the cancellation terms you agreed to. As a car shipping broker, our role is to coordinate between customers and licensed carriers for auto transport. Pickup timing can be affected by carrier availability, route demand, short-notice scheduling, fuel prices, seasonality, and other real-time nationwide car shipping factors. That said, we understand that short turnaround shipments can be stressful, and customers should always receive clear communication about driver availability, pickup status, and cancellation terms. We regret that your experience with our car transport company left you feeling this way.
Great delivery
Great delivery. Everything went well, car arrived in great condition!
Great communication
Great communication, and fast delivery. Thank you!
Good experience with this company!
Good shipping company
Everything went smoothly. The driver called ahead of time and he was on time for both pickup and dropoff. I would rate the driver A+. I used this company twice for shipping my cars from Florida to California and California to New Mexico. Thanks to Robin for taking care of the paperwork. I highly recommend this company if you are shipping a vehicle.
A bait and switch company
A bait and switch company. Quoted me $ 600.00 then 2 hours before pick up called me and told me it will be $ 1450.00 when they told me when I booked it would not go up and was locked in at that price. STAY AWAY
Reply from Sonic Auto Transportation2026-07-14
We’re sorry to hear about your bad experience. As a car shipping broker, our role is to coordinate between customers and licensed carriers for auto transport. We provide estimated quotes based on route, vehicle details, timing, and current market conditions. Final pricing may change depending on carrier availability, route demand, fuel prices, seasonality, and other real-time nationwide car shipping factors. When carrier availability changes close to the pickup time, replacement options may come at a different carrier-confirmed rate. That said, customers should always receive clear communication about pricing, pickup status, deposit terms, and available options before moving forward. We regret that your experience with our car transport company left you feeling this way. Your feedback helps us improve.
Everything was quick and easy.
Christian Woods was excellent in…
Christian Woods was excellent in attending to my car transportation needs. He worked tirelessly to ensure that I got the right driver to transport my car to the destination I wanted within a very short time. He is so sincere and straightforward to tell you the true state of things, and empathetic enough to get a soothing solution no matter how dire the situation is. Staff like Christian makes Sonic Auto Transportation stand out amongst a plethora of others with similar services. I highly recommend Christian to anyone who needs to transport their vehicle to any destination. He will definitely get the right driver for you. To the management of Sonic Auto, please give Christian more than the bonuses available and a well-deserved promotion. GOD bless you all.
Great service
As a whole I think Sonic does a great…
As a whole I think Sonic does a great job. I had a trailer I needed delivered and they did get me a good price and had it delivered in a timely manner. My driver did cancel day of (or the day before I can’t remember for sure) which was frustrating but Kevin and the rest of Sonic did find me another driver for the same day which was great. The one thing was the driver they found was $700 more expensive than I had originally been quoted which was far from ideal, but I sort of expected that the original price was somehow going to end up being more based on reviews I had seen. The driver was great and did a very good job delivering the trailer. As a whole I’d probably use them again just hopefully they would be able to follow through on an initial quote.
Pleased with Sonic
Pleased with Sonic. Bought a SUV in Ohio and had it delivered to Alabama. All went well from the communication to getting the best quote possible. Mateo was great to deal with. Vehicle was picked up the same day it was assigned to a driver, very nice and delivered the next day. Driver was courteous and professional. Recommended!
John did an amazing job to schedule my…
John did an amazing job to schedule my tow, and made sure he got me a good price as well!
Great service
I couldn't do less than the one
I couldn't do less than the one. Everyone be sure to check your contract and sure as hell don't give them your card information to get a quote. They will not pick up the vehicle when you need it picked up. Also they will bill you for a cancelation when they couldn't provide the service the customer needed. It's all good. I just talked to my bank and they reported fraud.......have a good day
Reply from Sonic Auto Transportation2026-07-09
We’re sorry to hear about your bad experience. Regarding the cancellation fee, the signed agreement states that the broker has up to five business days from the customer’s first available pickup date to assign a carrier. If the order is canceled before that carrier assignment window expires, a cancellation fee may apply under the contract terms. As a car shipping broker, our role is to coordinate between customers and licensed carriers for auto transport. Pickup timing can be affected by carrier availability, route demand, scheduling changes, and other real-time nationwide car shipping factors. That said, customers should always receive clear communication about pickup status, cancellation terms, billing, and available options. We regret that your experience with our car transport company left you feeling this way.